Arcadia Hotel Reviews

We just stayed overnight, but we enjoyed the quality of the room and the hotel in general. Excellent experience!

not best but acceptable for 2 nights stay (sleep)

The location is good, right by the West Lake of Longhu Lake, with convenient parking and convenient transportation. It is absolutely great for those who like morning jogging and walking! ! ! The guest rooms are clean and tidy, with complete facilities and facilities. All the necessary equipment is available. The bedding is very attentive, the pillows are very comfortable, the bed is very soft and comfortable, and I rested well at night. The breakfast is rich, with a wide variety of dishes, nutritious and healthy, and there is mutton soup, which is great. Very attentive service, very considerate of guests, a very good trip! The hotel rooms are clean and tidy, the service is thoughtful, the front desk 8 is convenient and fast, and the staff are also very enthusiastic! The experience is good.

The location of Arcadia Hotel is excellent. It is right next to Puyang Long Lake. Although the hotel is a business hotel, it is a resort hotel style. The overall area is large. There are enough parking spaces. It is very convenient to park. The concierge guy is very enthusiastic. He took the initiative to open the car door and help us carry our luggage. 7 The front desk lady is enthusiastic, beautiful and good-looking. The service is really good. When checking in, she also introduced us to the breakfast restaurant on the second floor of the hotel. You can also order at noon and in the evening. You can scan the code to order in the room. Special introduction Check-out can be delayed to 2 pm for free. This is just convenient for us to take a nap at noon and rest. The service is superb. There is a corridor from the front desk to the room. You can also enjoy the scenery on the way. I feel that all resort hotels are like this. Entering the room is generally satisfactory, fresh and clean. The mattress is very good. Who is very comfortable. I am particularly satisfied that the room is equipped with four bottles of water. Better than many hotels. Other hotels usually only have two bottles. The room also has a balcony. You can see the scenery outside. It is very beautiful. A big thumbs up. The TV can also project the screen. Great. The big sister in the aisle is also very enthusiastic. Greeted us and gave us some fruit. The hotel breakfast is very rich with many styles and tastes very good. I really like the mutton soup. It is very delicious. It is worth the price to have such a breakfast. The restaurant environment is very good. And there are scenery everywhere. Look at the waterscape in the center of the lobby. There are rockery and ponds in the garden. The garden is suitable for walking. It is very big. There are rockery, small bridges and flowing water. It is just like the Jiangnan gardens. There are also birds singing. The air quality is quite good. Fresh. I feel like I am back to nature. There is a big park along Longhu Lake outside the hotel. You can run and ride a bike. There are also many black swans by the lake. It looks really beautiful when flying. To be honest, this hotel is very cost-effective. Good value for money and worth recommending

This hotel is really nice. I was hesitant about which hotel to stay in before coming to Puyang. I also searched many reviews on the Internet to see how the hotel environment is. I contacted the hotel before booking. The hotel answered the phone very professionally. They asked me what I like and introduced me to suitable room types based on my needs for the room. I didn't expect it. After understanding it, I have no reason not to book this hotel. After arriving in Puyang, I saw this hotel from a long distance in the taxi. The outside is very spectacular. The hotel lobby is very neat, clean and spacious. The building with a dragon in the middle is very shocking. It is worthy of being the Dragon City. After arriving at the hotel, the front desk checked in very quickly. The breakfast time and location were introduced in detail. The staff was very enthusiastic and sent me to the elevator. When I walked to the room, I felt different. The room was very big! There was an extra-large bathtub, the bed was very comfortable, and the toilet space was very sufficient. It was about to sunset when I arrived, and I enjoyed the beautiful sunset on the balcony. It was great! The location of the hotel is also very convenient. There is a bus at the door and taxis are often waiting. We wanted to go around the area, but taking a taxi was a bit redundant. The staff at the door provided great service and guided us on how to use the shared bicycles and how to get to Wanda Water Show. The shared bicycles are available right outside the hotel, which is very convenient. I am very grateful to the staff for letting me see the night view of Longdu!

The hotel service is really good. When I checked in, the front desk lady asked me if I had any special requirements for the room. The service is good. I have stayed in so many hotels, and this hotel is really a surprise. The environment inside the hotel is also good. I feel that I haven't stayed enough. The room facilities are very clean. There are many kinds of breakfast. There are also small gifts when I check out. I was given a mobile phone holder, which made me feel very considerate. The scenery and air in the courtyard of the hotel are also beautiful. Overall, I am very satisfied. They also helped me pick up and deliver takeout and upgrade the room.

The hotel has above-ground and underground parking lots, check-in is fast, the room is comfortable, the price is not expensive, the environment is beautiful, the facilities are complete, the sanitary conditions are clean, the service is good, and the stay experience is actively asked. Overall, it is very comfortable.

A room with a view. The lake is shimmering and refreshing. The hotel's garden is unique, with green lakes, lush plants, and fragrant flowers and fruits. Aka Kitchen is very good and popular. It is worth going again.

It's my first time to stay here on a business trip. The room facilities are complete, clean and equipped with a large balcony. I upgraded to an executive room for free. The room area is 68 square meters. The customer service lady Lu Meng provided good service. After checking out, she actively asked about the stay experience. I give it a thumbs up. It's the first choice for business trips. I will stay here again in the future.

I often take my elderly and children out to play. I live in Beijing and go to Alcordia in Qinhuangdao for vacation every year. This time I went back to Beijing from Kaifeng via Puyang. I saw that there was also an Alcordia there, and it was a five-star hotel⭐ I booked it without hesitation. It is our first choice in terms of service, environment, hygiene, and cleanliness. This time I took my children to travel in the summer vacation. The overall situation was good, but this hotel disappointed me😞 I often use Ctrip for business trips, and I have many benefits such as delayed check-out, free upgrade, early check-in, check-in fruit, etc. My husband and I went to check in with my children. When we saw someone checking out, the service staff brought a big box of gifts from Alcordia. The three of us were still talking about how the details of this place were well done, but when it came to us, it was a world of difference. Now I think about it, it’s probably because I booked it on Ctrip 1. The front desk staff did not take the initiative to say that the room could be upgraded. It was almost done. I asked him if we could upgrade the room type. He paused and told me that we could upgrade to a lake view room. I thought that maybe they forgot. I also wanted to pay extra for a double bed. Seeing that they were indifferent and seemed to be taking advantage of us, I didn't say anything. 2. I took the room card and opened the door. I was not amazed by the room type, but I was choked by the moldy and damp smell in the room. It was so choking that I couldn't get rid of it. We quickly turned on the air conditioner and the balcony door. I thought it might be like this here, but my son and I both have severe rhinitis, especially the pungent smell, and we reacted strongly. After sneezing many times in a row, my son sat on the balcony and read a book for 30 minutes. You know how hot and stuffy the outdoor temperature was that day. I asked him to come in several times and he said it was too choking. I sat for a while and couldn't help it, so I called the front desk. The front desk said something that made me feel cold. I don't know what it means. The service staff said that we will change you to a room facing the sun in Building 1. 🤣 3. The room I booked was also facing the sun. Why did you bring me to the shady side? Forget it, I brought the child with me. Let's just change it. 4. When we opened the new room, the smell was indeed much less, but there was no round pillow on the bed, no chairs or tables on the balcony, and the warm reminder sign on the table with damp sheets had vegetable soup on it🥹It was a makeshift room. Forget it, I'd be hypocritical if we change it, so I'll just bear it and not say anything. 5. We stayed in the room for more than an hour, but didn't see any welcome fruit, nor did we feel any five-star experience. There really is no truth without comparison. 6. Every time Ctrip calls to verify the check-in experience and situation, I told the truth, and soon the hotel manager did call and told me whether the welcome fruit was delivered uniformly in the afternoon or evening😂After staying in so many hotels, this is the first time I heard that the welcome fruit was delivered uniformly in the morning or afternoon when checking in at night😊, and asked us if we needed balcony chairs🥹I don't know what to say Is it something we need? Isn't it a standard configuration of the room? Oh my god, since I booked the room with my husband's phone, he didn't say anything when he received the call. The carpet in the hallway and the carpet in the room were all stained and water-stained. I can't describe it in words after opening the refrigerator. There were black stains on it. The picture is as follows. 7. I got up late with my child. The child's father took the child to have breakfast at around 9.40. They said there was nothing else. Not to mention that they would give customers a separate portion, because I often travel on business and often take my children and family to travel. I can't say that the service of this hotel is bad, but there are too many tricks and it is too obvious to avoid their own responsibilities. If it weren't for Arcadia and not five stars, I would accept it. Forget it, I won't make trouble with my child. I won't choose it again in the future. There are too many insincere routines to persuade people to quit! Four to five is the first choking room 1️⃣ to three is the replacement room

The hotel front desk customer service Lu Meng provided very good service. After checking out, I called to inquire about the check-in experience. The hotel facilities are complete, the room is very comfortable, clean and hygienic, the check-in experience is very good, the environment is also good, the area is large, and the scenery is also very good.

I took my baby through Puyang and chose to stay here. The hotel environment is very good, parking is convenient, the layout of the garden-style hotel, the room has a large balcony, you can see the beautiful lake view when you open the curtains, the room is clean and hygienic, the facilities are complete, the customer service lady Lu Meng helped to upgrade the suite for free, the service is very good, it is worth rewarding, the hotel facilities are very complete, the underground floor is equipped with swimming pools, gyms and other entertainment facilities, the service is good, everything is good, recommended to stay.

The hotel has good sanitary facilities. I randomly chose this city on my way back to Shandong. It was my first time in Puyang and I had a very good impression. The hotel has good details. From check-in to check-out, every front desk was very good and had a gentle attitude. The hotel rooms are spacious. I booked two rooms on different floors, and they also helped to upgrade the rooms and move them to the same floor. The bath slippers are plastic-sealed, as are the cups. The details are very good. The bathtub is filled with water very quickly, and the lake view is very beautiful.

The hotel has a superior geographical location, convenient transportation, and is close to the highway intersection. The rooms are comfortable and sanitary, the layout is reasonable, the facilities are complete, and customers are often arranged to stay. The front desk customer service Lu Meng is enthusiastic, proactive, warm and thoughtful. After checking in, the swimming pool and gym are free to use. Customers are very satisfied and it is recommended to arrange a stay on business trips!