Anonymous User
January 15, 2025
【Gecko🦎】【Leaking】【Broken roof】
When I walked into the bathroom, a gecko kept crawling out of the toilet. I called the front desk but couldn't get through! ! I called Ctrip, and the customer service contacted the hotel. A male staff member came and played games while looking for the gecko. He left when he didn't find it, and didn't give any solution. We asked if we could change rooms, and they told us to go downstairs and ask ourselves! ! It was already 11 o'clock in the evening. We went downstairs to change rooms late at night and encountered two drunk men making trouble. The front desk did not apologize or help at all. We stood downstairs for a long time and had to move our things ourselves after changing rooms.
What’s even more speechless is that the windows of the new room I moved to couldn’t be closed. It was raining and windy that day and I was freezing. The quilts were damp, the ceiling of the bathroom shower room was broken, it was scary, there was only one towel, and the socket at the head of the bed could not be plugged in. The rooms that cost one or two hundred yuan seem to be of the 50 or 60 yuan standard. Terrible service!
Original TextTranslation provided by Google