Ramada by Wyndham Queenstown Central

The staff are nice and friendly. Good to have the water refill machine at the lobby and the hotel room is clean and tidy. The only issue is they have a limited number of carpark space and need to book for the carpark space in advance, but there are still lots of public street parking space next to the hotel as well. So generally everything is good and worth for money!

Location has a bit distance from city center but I can walk anytime. Bus stop is nearby. Staffs are very kind and friendly. Gym has only 1 treadmill. And their cleaning time is too late - i'm not sure it's normal in there .

The hotel location is top nocth around 15 mins slow walk to the center area and have a good view from the window the mountain and lake. A good restaurant near lobby. Easy to check in..

Stayed at Ramada by Wyndham Queenstown and overall the hotel itself was quite nice. The location was very convenient and made it easy to get around Queenstown and access everything nearby. The room was comfortable, however housekeeping was disappointing during our stay. Towels were never changed and the toilet paper wasn’t refilled; it seemed like the only thing being done each day was the bed being made. I also asked for some assistance and advice on getting to the Highlands Motorsport Museum, but unfortunately staff weren’t very helpful with that either. The hotel has good potential because of its location and rooms, but service and attention to detail definitely need improvement.

Had 2 stuffed toys of great sentimental value removed from my room. One was my dog’s toy which we slept with and he had died only recently. Informed & explained to Duty Manager at night and front desk the next morning. They could not address my distress & anxiety as I was leaving to catch flight out. Just told me how improbable rhe incident is, doubted me and left me to simply wait for their news while they took time to check with the relevant departments. After waiting hours and receiving no response via phone call, WhatsApp and email, an understanding friend who is a NZer helped me call them to follow up. Only then, she found someone responsive enough to actively search. Disappointed with hotel’s general lack of understanding & poor response. Other than above crucial point, hotel & room were nothing great despite their high rate. Other hotels charge as high like a more well known one across the road and friends thought it was better. Other staff encountered were friendly and performed well. Strongest point is its proximity to bus stop for key services to outer parts of Queenstown.