Scenic Suites Queenstown

I booked this hotel well in advance, but for some reason, they didn't give me the room type I reserved. They told me they were fully booked, which felt like an overbooking situation. They changed my room to one facing the road with two separate beds. Plus, the room directly across from me was under renovation, and there was a noticeable smell, as shown in the picture. My child and I had to squeeze onto one small bed, which was a bit cramped. The room facing the road was really noisy. The air conditioning in this room wasn't good either; it was quite cold all night. Thankfully, Trip.com was very helpful and arranged for me to switch rooms tomorrow, back to my original reservation. The original room type, which was what I initially booked, was much better. The air conditioning was warmer, and the room was more spacious. The location is good, and parking is in an underground garage.

Had a fantastic stay! The room was spotless, and the staff were incredibly friendly and helpful, always ready to assist with any issues. Queenstown's weather was perfect, and I even got to see the starry sky. Hope to visit again sometime!

The hotel's exterior is easy to find, located on the steepest hill in Queenstown. The bus stop for Arrowtown is just a few minutes' walk away, and it's about a ten-minute walk down to the city center supermarket. **Environment:** The hotel layout felt a bit like a maze, and the signage wasn't very clear. On my second morning, I was in a hurry to check out at the front desk and got lost. I ended up having to walk out onto the main road and then loop back around to the reception, which was quite inconvenient. I suggest improving the signage. **Facilities:** I was genuinely impressed when I entered the hotel room. Aside from the noise from being close to the road, the views were absolutely stunning. You could see the lake, overlook the city center and the mountains. Plus, it had floor-to-ceiling windows, a balcony, a living room, a fully equipped kitchen with tableware, a dishwasher, and a washer-dryer. It was a complete luxury living setup, and I was very satisfied.

Great location! Although there's a steep hill to the town center, it's only a few minutes' walk. They also offer free parking on a first-come, first-served basis. After we checked out, the front desk even let us move our car to another parking lot that didn't require a key card, which was really convenient since our main activities were in the town center. Excellent value for money!

The environment is comfortable, the space is ample, and the facilities are well-equipped. The view from the window is beautiful, and it's only about a 5-10 minute walk to the city center. Great value for money!