Victoria House by Q Apartments

No hot water, two chairs instead of a sofa in the living room, terrible customer service!

The property was good value for money, stunning apartment great location with everything on your doorstep , only fault was lots of stairs to climb

A cost effective, cosy, convenient & clean apartment in central Reading. We had a very pleasant stay and the location is ideal for a family oriented vacation. A recommendation for any family to have a comfortable stay.

Everything perfect. Reading station / Rail air 5 min walk. Shops and restaurants downstairs. Self check in smoothly. Much worthier than staying in a hotel. Definitely stay here again.

My apartment had a flood at 2100 that covered the whole living room with water. I get that this happens, and the communication via the WhatsApp and helpline was good, as I could send them a video of the flood, but having used every single towel and the shirt off my own back to clean up an entirely soaked living room I would have expected and appreciated some sort of compensation from the mgt team. As the property isn’t manned I was told at 2100 by the helpline (who did actually seem to care) that I should clean up as best as I could and someone from housekeeping would be with me by 10am with fresh towels. At 11am, desperate for a shower and having already messaged to chase up, the local mgt team knocked on my door. Whilst they told me I was a ‘great guest’ for having cleaned up, put all the towels on a spin and had been busily drying the sofa cushions again the radiator, there was little acknowledgement that I’d spent 1 hour of my own time cleaning up water that covered the entire living room. My bags were soaked and I had used every towel and couldn’t even shower in the morning. Throughout the rest of my stay I kept expecting a knock on the door with a thank you or my first night refunded, but instead I left thinking they only really cared about where the leak came from, and not about my first night which mainly consisted of cleaning up water. They could have recovered both the building and guest experience but chose not to.

This hotel was the biggest hotel con I have ever encountered in my entire life (I’m 55 years old). Firstly, you have to go through this ridiculous ID verification which is more difficult than Heathrow’s Passport Control. Once they have verified this they then ask you for a £500.00 deposit!!! Nothing was mentioned about this when booking the hotel. I have never paid £500.00 for a hotel deposit. They are just a joke. PLEASE AVOID AT ALL COSTS!!!

Overall my stay were good. The property very clean. But not suitable for senior citizen or guest with knee joint pain as the property is walk up staircase.

In general: the apartment is extremely clean, beautiful and right in the centre of Reading! The communication with the property is excellent and the service as well. There was a problem with the water temperature regulation that could not be fixed quickly. The communication with the property was excellent, they always replied very quickly and with detailed information. When the issue was not fixed after a week, I prompted them more often and they moved me to another apartment as soon as possible. Also, I always received the check-in instructions later than the 48hrs, but always on time or quickly after I enquired about it. Would stay there again!