Grand Bay San Francisco Hotel Reviews

Between the "resort fee," additional taxes, and parking, be prepared to pay and additional $55 / night than what's listed. Not much going at the hotel other than an overpriced but well-decorated restaurant / bar on the first floor and a medium-sized gym. Not much within walking distance. It's on the bay, but the views or walking areas around the bay are not good. Overall, we felt this was not a good value, and could have paid a lot less while being at least as comfortable at a three-star hotel.

The location of this hotel is good, the room is very clean! There is a lake next to the hotel, it is very suitable for running in the morning. It is highly recommended for business travelers to choose to stay. There is a coffee shop in the lobby of the hotel, and the American style is delicious.

It's really out of line. First of all, let me say that there are a lot of additional fees here. Even if you prepaid on Ctrip, you still need to pay various miscellaneous fees set by them when you arrive at the store, which is about 45-50 US dollars per day. On the day of check-in, I found out that a pre-authorization of more than 1,200 US dollars + 500 was inexplicably charged. I didn't take it seriously and thought it was a problem with the settlement between Ctrip and the hotel. I contacted Ctrip and asked them to solve it. It has been solved for two days, and the communication has been poor. Ctrip really experienced 0 points, and various customer service staff were pushed one by one, but no one solved the problem. It is said that the hotel did not give feedback to the agent. I went to the front desk by myself, and the front desk swore to me that there was no such money and could not be found, but the bank told me that the money was not pre-authorized and the transaction was successful. I couldn't bear it any longer, so I called out their manager, and then I told her about the situation. I told her not to look for the consumption under my name or my room, but to look for the exact number, and then see what happened. She and I pulled out all the hotel transaction records in the past few days. We sat at the front desk and checked them one by one. It turned out that the employee who checked me in just swiped my card when he checked me in. Pre-authorization, and then charged me for the room fee of the previous customer who checked out, and used my card to pay for the room fee of someone else... I was really stunned, never heard of a hotel doing this. And there are a lot of messy fees. You have to pay a lot more every day, which is not the cost of booking a room at all. In short, I will not book again. Everyone really avoids the pit.

good

We had to move rooms in the middle of the night because of noise and someone that kept trying to open the middle adjoining door. Service at the restaurant downstairs was good. Overall, the front desk staff is very inaccurate and may mess up your reservation (Sending you to a double bed instead of a king), or put you in a bad room. Overall the hotel is not a 4 star hotel. It's not even close to a star IMO.

A lot of misleading information. For one the view from my room was a rooftop of another floor. Had no microwave, no refrigerator. Not a fan of having to park for parking when I already paid a decent amount for the room.

From the moment we checked in, the staff was kind and courteous. The facility was very clean and we did not have any issues. We will definitely be booking our next stay here next time we are in the area.

My overnight stay was great! Beautiful property. Quick friendly check in check out. The bar was amazing! Thank you!

Room was next to the elevator shaft at a lower level and so was very noisy all night. I barely slept. I was not allowed to switch rooms and the AC was not working well. In addition the AC panel had been removed and was just laying there (I replaced it) like a single star hotel. The Receptionist was not particularly friendly.

The front desk agent was very blunt about paying for parking. Its 30 dollars a car in a not very secure garage. I was shocked because I have stayed at this hotel before and never had to pay for parking (that I knew of). So the whole experience wasn't customer friendly at all. $60 to park in an empty garage for two cars is a rip off. Also the lights in the hallway in front of our room was flickering. It was annoying to go in and out of our room.

Nice hotel. There was banging coming from a room near ours that woke me up at 6am Sunday morning. Staff had no idea what was causing it. This was a great hotel a few years ago, but nothing like that now. Still a good place to stay though.

Hidden fees no spa had room available for early check in it was 1130 and was going to make me pay 50$ but complementary early check in is 1 for free won’t stay here again ever

Would not stay here again. Had to pay $30 for parking and door to room did not work.

We stayed to visit family, they gave us a nice room with views on all sides, staff is friendly, it is very clean and lobby and bar