Chanyi Heilongtan Holiday Hotel

🧹Sanitation: walk into the room, clean and clean 🍃Environment: The unique Zen culture of the hotel makes us feel good 🔔Service: The reception of the hotel staff feels very warm and responsive

The environment is beautiful, and the working week is especially suitable for traveling and living on weekends to relax. The service is good, sanitary and clean. There is a lady who serves as the surname Xie, and the service is superb.

🚗 Transportation: Navigate the hotel, drive there, parking is very convenient, there are parking lots outside, free 🍃Environment: The hotel is not big, with a patio in the middle. There are seats on the first floor and the second floor where you can rest and chat. You can only take a walk outside. There are three floors in total, the one with the attic is on the third floor, and there is no elevator. The room is really small and there is no air conditioning in the attic. 🔔Service: Super dissatisfied The boyfriend’s hands are inconvenient, so he doesn’t need to help with the luggage, and he doesn’t say where to go upstairs. It was more than two o'clock in the afternoon when I arrived at the hotel. There was no water. I asked the front desk what was the situation and when the water came. I didn't know the reply 🤷‍♀️. There was no water. I went to the front desk and asked whether it was a female employee or I didn’t know. Later, a male employee was called and explained to us that after 40 minutes, there was no water. No measures were taken halfway. When I went out for dinner at 7 o'clock, I bought two buckets of water and brought it back. At 8:30, two pieces of mineral water were placed at the front desk and asked if it was possible. The female employee said that of course it was possible, so she took two bottles. On the corridor of the room on the upper floor, we encountered a male employee putting mineral water and told us that we received the notice that the water was coming at 9 o’clock. If it didn’t come, we could choose to check out and we would be compensated. At the same time, it is the Chinese Valentine's Day and it is the weekend, so I apologize to us. Water came from behind, so we didn't contact the hotel anymore. The water was stopped in the middle of the night, and there was no noodles or noodles for breakfast in the morning. It was said that it was because of the lack of water. 3 personal feelings during the whole process: 1 Some employees are negligent and have no basic service concept. "I don't know" this kind of words to the guests repeatedly, the experience is really bad. 2 The hotel's emergency response is poor. The first time I called and said that there was no water, I didn’t know that the water had stopped, and I didn’t know if it was a water pressure problem after asking three questions. The public toilet on the first floor was not flushed and there was no sign to remind me; for five full hours, no Speaking of sending water to everyone, there are only two bottles of water in the room. It takes less than ten minutes to drive from the hotel to the shops in the nearest residential area; since the water was cut off the first day, water was not stored and water was provided for breakfast. If I didn't come out, I didn't take the initiative to explain. I just asked if there was no water and I couldn't cook. 3 I booked the room in advance, the price is relatively cheap, it seems that the price increase is quite high later. I really feel that living in InterContinental and Indigo is much more cost-effective than here, especially for families with children. The quality of the staff, the experience of staying in the store, and the dining experience are not at the same level. The water cut is beyond the control of the hotel, but the follow-up series of emergency measures and treatments are the embodiment of your professionalism. Obviously, you are not qualified enough. Finally, thank the male employee for his patient explanation and sincere sorry. Keep going.

Breakfast is a self-service style, there are not many types, but there are all: fried rice, stir-fried vegetables, fried noodles, bread, rice porridge, kimchi, fruits, orange juice and soy milk... there are boiled noodles. The restaurant can order food at noon and evening, and the menu is a fan, which is very special. We had a lunch and ordered loin slices, rabbits, boiled meat...the taste was good, a little bit heavier, and the per capita consumption was 60 yuan. There are also chickens and fishes in the town on foot. Let's talk about the hotel environment, the restaurant, lobby, meditation room and children's entertainment area on the first floor. The children’s entertainment area has ocean balls, some books, spinning tops, and hoop toys. Small but complete. Free sweets, pastries, and baked sweet potatoes are available at the registration desk. See detailed arrangements everywhere. The hotel has free parking. The hotel has a total of 3 floors and no elevator. Our original Qingfeng single room has been upgraded. The room has 2 floors. There is a small tent on the upper floor. A few children have fun. Hotel service is also very good, take the initiative to ask about check-in. Nearby are the Intercontinental Water Park and the newly opened China Railway Train to Sri Lanka. This is especially suitable for taking children to play for a day. It takes more than ten minutes to drive from the hotel. There is also the Heilongtan Scenic Area. In the past, I used to take a boat or a speedboat. I personally think it is not interesting. In addition, it is a big holiday like May Day. This hotel is cost-effective, and the price is usually more than 500. This time I booked room 5.2 in advance for nearly 600, and the second room was nearly 700. The price increase is not much. Will choose to stay again.

一直很喜歡禪驛的酒店風格嗎，房間乾淨整潔，工作人員服務熱情周到，特別貼心！這個季節還可以賞花，禪修活動也很豐富，體驗感非常不錯🤙

體驗感很棒，酒店服務很熱情，春天的度假區內四處開滿鮮花，很美麗，拍照打卡推薦地。

酒店位置很安靜，服務也很好，入住當天還額外體驗到了酒店組織的插花活動，體驗感滿滿。

非常滿意的一次出遊，房間乾淨，衞生，而且還全部升級了房間，真的不錯

酒店服務很好，最近周邊開的油菜花很漂亮，是週末踏青打卡的好去處。