Hotels near QFC, Renton

I don't know where to even begin. We used to stay here when it was a Towneplace Suites, and it was great. Not anymore! I called in advance (after reserving online) to confirm they still did Park n Fly. The guy on the phone sounded like he just woke up and was only the janitor. No manners, one-word answers, and no information offered. When we checked in, they set us up for parking, but never mentioned any charge (there never used to be). We also asked for a shuttle to SEA at 6:00 the next morning, and he made a note of that. The room was nice enough but not clean. Debris on the floor, something sticky on one of the towels, dried-up food on the glassware. The next morning they had no record of our shuttle request. Fortunately they were able to make a special trip and take us. We were told we would get a copy of our room bill via email, which never came. After requesting one and finally getting it, I saw they charged us $10 for parking. I'm not even going to bother questioning it. We will never return. One last thing. When I gave them negative feedback on their guest survey, the manager emailed me saying she would like to speak to me personally, and asked when would be a good time. I replied with a few options. Never heard back.

Positives - room was very spacious and the property was located close to shopping and dining as well as the airport. Nice pool area and outside seating area near grill. Laundry facility had four washers and dryers that accepted credit cards as payment. Super helpful! Negatives - Our room was right next to railroad tracks that had freight trains passing at all hours. It definitely interrupted our sleep. We found spiders and crickets in one of the bathrooms. The shower stall was a really stupid design. The shower head pointed at the door so you had to move it off to the side until the water came to temperature and you could get in. You couldn't move it back once you were in because the shower door didn't stay closed. Worst/cheapest design I have ever seen! Didn't care for the complimentary breakfast. Hot foods (eggs, potatoes, sausage) were prepared with a southwest flair so too spicy for us. Why not serve plain and have hot sauces available to add for those that wish to use it? Not much of a selection of other items to choose from either.

the main reason i’m writing this review is to help others be aware. i had a one night stay here. when i checked in, there was $154 authorized on my account, and also $75 for incidentals. which is fine. when i checked out of the room the next day, an additional $217 was authorized on my account. so that adds up to over $400 frozen on my account for a 1 night stay? i was so confused and wondered if that was really necessary? i called the hotel and spoke to someone who couldn’t help or give any answers. on their end, they only see $154 charged on my account. they cannot see the additional funds frozen on my account. i do not understand why more money was frozen once i checked out. i called my bank and they said i have to wait a little longer for the pending charges to fall off. this is a complete inconvenience to me, and i would have never stayed here if i knew over $400 would be frozen on my account for a 1 night stay. no other hotel has done this to me. no other place does this. there is no explanation for this. there is nothing to justify this. my biggest regret of the month is choosing to stay at a hotel that has frozen over $400 on my account for a 1 night stay. it’s wrong. so, so wrong. i don’t want a fake response from the owner either. it’s not going to help anything. unless you’re going to compensate me for the inconvenience, please don’t waste your time responding.

So let's start with saying I stayed at this hotel recently, think a couple of days ago, with my family so we could attend a funeral. I selected a hotel near the airport for ease of access knowing that we all came from three different places, using two different airlines and one person driving. Our troubles started upon arrival. Despite having one member's air travel being delayed by an hour, we still arrived long before the 4pm check-in time and was promptly told the room was not ready and we could call later to find out when it is ready. There is something... odd going on with their phone. At times the call would not connect, like it did when we were at the airport when I tried to call, and other times it will go through. This happened throughout the entire stay, so I simply asked if they had an approximate time when they think it might be ready. She snapped at me that check-in is 4pm, as if I hadn't heard her before. Years ago, I did housekeeping for a summer. I know there is a list, and where we are on the list might suggest if we are going to be closer to 4pm or a little earlier. We left with our bags, despite them offering to hold them for us, because no trust had been established here. I called twice later, the first time the call would not connect, the second time our rooms were ready at 2pm. We were not given the Preimum WiFi password at check in. We were not given pool information at check-in. Really the only information we were given at all was about having a menu in the room for the breakfast service which is not... true. We all heard it, and not only was it not there, another staff member seemed confused why we were asking for it. This brings us to the other problems. This hotel advertises services and amenities they literally do not have. The Basil restaurant is not operational and is described as permanently closed by staff. There is no onsite restaurant. This meant, for us, that people on different meal schedules were now needing to eat together because the convenience of onsite preparation is simply not there. The first night, I noticed there is no HBO. They advertise on their website, but I assure you there is no HBO. It's not listed in the guide and there is no amount of channel surfing that will find what is not there. They do have StarzEncore but mostly it's an On Demand service that charges 19.99 for movies that are currently streaming on subscriptions services. These are not even in theater movies. The TV on-screen guide will suggest you can cast to the TV. This is not true. Embassy Suites has disabled this feature. The app is certainly capable of this feature, but the way they have it set-up is to use your phone as a glorified remote. It can not cast to the TV. We paid for a premium suit as well. 3 adults in a room that is advertised to hold 6. The premium service affords us certain additional services, see attached photo, which includes the Premium WiFi I had to call and wait to get and the snacks which are said to

I’m not sure if this hotel has had a management change since my last visit here, but a lot has changed and not for the better. Check in staff takes 20 mins to make a reservation, you can’t understand the people working the front desk. There no longer is a hotel shuttle to and from the SEA airport, the bed and pillows were uncomfortable and itchy. The coffee shop in the lobby had closed its gates in front of our face cause the lady working said she had a family emergency. So we asked the restaurant on the other side of the hotel and she said she can’t make a coffee. The staff is rude! STAY AWAY!

Maybe one of the hotels that offer room services during your stay - so many just don’t do it anymore even though we are paying so much more - plus breakfast is awsome with good quality of food - except for frozen strawberries and pineapple - why? Make no sense - but overall berry satisfy with their services

Great experience, never had an issue with this hotel. Service has always been great. Staff is super friendly and accommodating

I’ve stayed at this hotel whenever I’m in Bellevue, WA for well over thirty years. My earliest memories of this property were as a Red Lion Hotel. Then it became a Double Tree and finally, on its deathbed , it’s a Hilton. How the mighty have fallen… Not withstanding the property, which I’ll get into, I will say that the staff are generally kind and helpful. So this review is not to diminish their efforts. However hard they work, the reality is this property is beyond salvage and should be torn down and a new property should be built in its place. The bedrooms are grossly outdated, and when you look behind the doors, or in between the furniture, you’ll see how old this hotel is. While it’s sizeable in space and scope, the elevators are tragically slow, with two-of-four being out of commission when we stayed there recently. Sadly, the water pressure is so low it takes forever to wash and rinse. Our keycard failed three separate times, requiring a long walk and painful elevator ride back to the main desk where the staff reset the keycard. The pool is functioning, but there were never enough chairs and loungers. Add to this there were never enough fresh towels and you’re getting the taste of mediocrity this hotel delivers. One absolutely disgusting site is the swamp that lies just beside the pool (down the concrete foundation about twenty feet). I have no idea who thinks this is aesthetically pleasing, but it’s not. It’s home to a few ducks who clearly have poor taste in accommodations, as did we. This poolside unattraction is downright ugly. One thing I was interested to see were several staff members not wearing any type of formal Hilton uniforms. The breakfast buffet chef was literally dressed in Carharts with a t-shirt, work boots and a ball cap on. And one of the maintenance staff looked like he just walked in off the street. Management must have been on vacation at another property. Finally, the outside of the building, including the massive sloping glass facade, clearly hasn’t been washed in decades. And worse, yet, the parking area is filthy to say the least. Food containers, candy wrappers, cigarette butts and hygiene products lay a strewn for days with no effort to maintain a modest effort in appearance. This was the last time we will stay at this hotel. If you want to save yourself frustration and disappointment, I encourage you to stay at the new Marriott up the street. Literally blocks away, it’s a cleaner, nicer bet.

You know the old story. If a deal seems too good - watch out. The price of a room at this motel was very competitive considering its 4 star rating. So I went for it. The room was very clean and the bed was comfortable. I guess those are the important aspects of a one-night stay. If you can overlook the dangerously worn out bathroom light switch, the almost impossible to use bath tub faucet valve, the very loose toilet seat and the loose as a goose vanity faucet the room was a good value. Besides all that the building itself is old and not in good repair. For example, we used the stairs and the coving was either falling off or missing. Hey the TV worked great.

Stayed here recently and liked my stay very much. Due to Covid the hotel restaurant was not open which was disappointing but understandable. I stayed in a spa suite room at a very fair rate. The spa suite is a nice room and allows for a good soak with bubbles to relax. Good Internet, desk for work. Property felt safe , good parking in a well lit lot. Property is near tons of eateries and shopping. Super easy access to I-5 to both Tacoma and Seattle. Staff were efficient and accommodating. I would easily stay here again.