Quality Inn and Conference Center Richmond

There were a lot of hiding fees. They had none of the amenities that they said they offered available. Rude customer services.

No mention on ******* site the pool was shut down, this is why we chose this hotel. Very disappointing

No one was at the desk when we arrived. Had to wait 10 minutes for someone to check us in. Otherwise checkin was great. There were questionable stains in the shower curtain, blood, rust, who knows. There was a hole in the bathroom door that was about fist size. Kind felt like a “No tell Motel”. Way too much light pollution. Need better curtains and a sweep on the bottom of the door. The outside of the building looks great so hopefully the renovations will bring it to a better condition.

Stayed there for 1 night and they were straight up trash. Stained towels. Microwave was filthy, rooms smelled awful. Took a shower and yellow stuff came out of the shower head.

The staff were out smoking when they should be at the desk, we're not very helpful. A staff member parked her car in the entrance for the hotel for at least 20 minutes. The breakfast was very minimal without any options for protein. The pool was not available it was closed. There was a hole in the wall in the bedroom in our room the drapes were not proper properly hung slash blackout therefore the sun was coming in. The entrance to the main lobby which is the only way to get in was on a hill and the parking was quite a distance from the hotel. Considering this is a conference center, I would never stay there again. Okay

Room was hard to find, as the numbering arrangement was confusing. There was no "stair option," only an emergency exit ending at the first floor. (I misread the notice on the door.) Scary. Breakfast options were ok, but coffee was pretty bad. Internet was easy, TV workable but awkward. Comfortable bed, heating system. All-in-all, not that bad considering the modest room rate.

Not very clean and smelled like smoke. One person working, Tina was very nice and professional but we encountered another man on the night shift that wasn’t friendly at all or helpful.

Big parking lot, multiple choices of food around but challenging to access walking. Easy access to the highway.