Upon arrival coming from out of state making it in at 2am we were harassed about a pet fee for the day of the booking which we were not even there for and then were told in a extremely rude and aggressive manner that we eiukd gave to pay 25$ per day otherwise we would have to leave. I booked the reservation through ******* and was not aware of ghusextra rxoense. On top of that there was no laundry machines that worked, broken pool, no gym, vending machines empty, breakfast horrible old and hard muffins and our room was never cleaned. When asking for clean towels since our room wasn't maintenance we were told we'd have to wait until the next day and find the maid! The elevator stopped while I was in it. Horrible horrible horrible and rude staff