DoubleTree by Hilton Hotels in Ringway

If you stay at a Premier Inn bring a toilet brush! I use Premier Inn quite a lot - convenient, comfortable and value for money. Not this time! There seems to have been a change in corporate policy, for the worse. The card that I got when checking in told me that I could get my room made up by informing Reception before 12:00, which I did. Upon my return to the room nothing had been done! Reception then informed me that their head office policy now was for stays longer than one night, rooms would only be made up after 5 days! Fortunately they found some clean towels, replacement tea bags and a toilet brush. Someone from the bar then helped me make up the room and clean the bathroom. Top marks for staff helpfulness but no marks for corporate cleanliness.

Great airport hotel. The room was clean and nice. Staff were friendly and helpful throughout our stay. The included breakfast was good. The hotel isn’t really within walking distance of the airport, an Uber is £10 but the hotel is much cheaper in comparison to the Radisson inside the airport.

The hotel is situated super near train station and Manchester airport. Shuttle bus service was good and drivers of the shuttle bus were helpful and humor. Hence, try not to walk to the hotel although it seems in a walking distance. Hotel room is spacious and well lit. Hotel's breakfast is good as well. Hence, it's definitely a good choice for short morning flight.

Was my first time at Premier Inn and i was pleasantly surprised with the whole experience. Since there are two hotels on site, I wasn’t sure which ones i was to be in so my Uber driver had to wait while i went inside the hotel. I walked right past the reception desk ( easy to miss bc its so small) and went to kiosk but wasn’t being successfully with it. So teh employee at teh reception desk came over and asked if her could help and checked me in in a heartbeat, allowing me to dismiss the Uber driver. Then the same employee not only helped me with my luggage, but took it up in the elevator for me, and the whole time he explained the amenities of the hotel. Once we reached my room, he continued to show me how the key and electricity works, etc. He also arranged for my airport shuttle in the morning. I’m sorry I can’t remember his name but he was excellent on customer service!!! The room was large and clean as was the bathroom. The TV automatically turned itself on and I had a hard time finding how to turn it off- no instructions or remote, etc. Although I didn’t use the coffee supplies, the fact that you had liquid milk/creamer for the coffee was a pleasant surprise. My only complaint was that the bed was too soft and the pillows too hard. I also could have I used a blanket and top sheet but turned on the heat instead to be comfortable. I did not use the restaurant or order any room service.

I just HAD to write a review on my stay here. Well... this was my 3rd hotel in 4 nights of travelling. It was also the cheapest one, and the only one I was kind of dreading! Oh how wrong could I have been! From the moment I entered, the receptionist was so friendly and helpful. Welcoming, kind and professional. I asked if there was any fridge I could use to store some food items I was travelling with and they kindly put these in the staff area for me overnight. Could not do enough to help. The hotel feels more like a modern new hostel than a hotel. The vibe in the communal area felt very much like a classy hostel. It was warm, friendly and welcoming. Free unlimited tea and coffee down there was great. Breakfast was only continental, which I hadn't realised. Lovely pastries, but a shame no hot food was served. Rooms are very small, as I had expected, but functional, Plenty of charging sockets, good hot shower with amenities. As I arrived into the station at terminal 1, and was flying from terminal 1 the next day it is quite a walk with heavy bags. There is no shuttle bus or alternative way to get to terminal 1 from here, only the skylink. This would have been fine, but the moving escalators on the skylink were switched off. When I asked the hotel staff about this, they said they have not been working for months. I don't know why this is, but it would have made moving to/from the hotel a lot easier so it was a shame. Overall a very good and unexpected stay. For the price, I would stay again. Thanks to all the staff for such a pleasant welcome.

Booked this hotel as there was a train strike the day of my flight. Also it's right next to the airport and slightly cheaper than Radissons inside the airport. However, there were no signs from the train station for the hotel. I ended walking around roundabouts I'm not supposed to be on! Turned out I should have walked inside the airport to get out nearer the hotel. Bit of a queue at check in, but ok otherwise. Room was comfy, with a settee. The coffee cups seem to leak- both of them! Would appear to be the material the cups were made of. Big soft towels were a delight. Separate bottles on the wall for shower gel, shampoo, conditioner. Good shower, options of normal and rain shower in a big shower area. Check out was easy, I didn't pay for breakfast. I did a short run in the morning around the hotel car park! Needs must... Overall, I would recommend it, as long as you know how to walk to the hotel from the airport safely! I would recommend the hotel liaise with the airport about signage. If there were signs and I missed it, then they need to be prominent, including detailed directions on the website.