The front desk team is always ready to assist you with their warm smiles and dedicated services. However, it seems that the general ***ager Mr Pranay Juyal may not be as helpful and can come across as arrogant. It is advisable not to make the mistake of paying in advance, as the hotel does not seem to have a concept of cancellation. I had a terrible experience when I was traveling from Haridwar to Rishikesh and got stuck in a traffic jam, leaving me with no way to reach the hotel. Despite my situation, they refused to provide a cancellation or refund. Additionally, the rooms are not worth the price and the showers are not up to par.