Willow Inn Suites Rochester

Okay value for price. At first I had a dirty shower curtain but they changed it out when I told them. Convenient to Mayo NW patient shuttle

Swim pool and jacuzzi, no water in them. Lamp next to bed didn’t work, had to change plug to new outlet. Hair in sink, wash cloths had stains.

The breakfast menu was fresh. The staff were fine. The kitchen worker was especially good.

There was a terrible smell in the hotel, the room was not clean, breakfast was not impressive at all.

The staff was spam calling me. Room smelt when I got in there. There was a rice cake in the closet that had a bite taken out of it. Gross. Unprofessional. Unsanitary.

Very dirty. To the point where you can tell they don’t wipe things down properly. Dust and crumbs on the basic of surfaces like desk, bar counter. The cover sheet had burn marks and dust on it like it’s never been wash or replaced. Breakfast in the morning was also awful. The Luke warm coffee in the morning is ok.

Not the most clean and the pool is completely closed down. Also the secondary lock didn’t work at all.

The staff were all family and friendly but other than that, no housekeeping, dirty tub, shredded shower curtain, no coffee pot, they cut back the channels I could watch , no swimming pool or hot tub as advertised. Stale coffee in entryway.

Breakfast was limited and didn't taste good. Parking was fine. The pool, hot tub was out of service. The vending machine was out of service. The room wasn't cleaned well. The bathtub looked very dirty and didn't feel clean enough to use. The only thing that worked was the ice machine. It was not worth the money to stay at this hotel. They also charge $20 for early check in. Wouldn't recommend this hotel.