Baglioni Hotel Regina - The Leading Hotels of the World Guest Reviews
4.4/5
Very Good
43 review
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Location4.4
Amenities4.4
Service4.4
Cleanliness4.4
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Positive reviews(34)
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Negative reviews(9)
Yiyiyi999
Superior Room
Stayed in Aug 2024
Travel with friends
34 review
4.0/5
Very Good
Posted on Aug 20, 2024
The room facilities and hygiene are OK, the style is more Italian, and it does look historical. Unfortunately, the hotel staff initially gave me a room that did not match the booked room type, but after checking and reporting, they gave me another room. Overall, it's not bad, the location is good, the security is good, and the breakfast is OK. Just for your reference.
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Silvana Asteggiano
Superior Room
Stayed in Jan 2024
Couples
3 review
4.2/5
Very Good
Posted on Jan 4, 2024
Very kind staff manager, gave us a room upgrade as it was lower than expectations, thanks again!!!
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Ana B
Stayed in Aug 2024
Travel with friends
4.0/5
Very Good
Posted on Aug 14, 2024
Hotel is located in a great area walking distance to the Spanish Steps, Trevi Fountain, etc… I was a bit disappointed when we arrived because I thought the Hotel would impress me more due to its online description, pictures and how pricey it was. The Lobby is small needs some TLC as do the rooms. We paid for a room with a balcony because I enjoy having my morning coffee sitting outside when possible. Our bathroom was SUPER uncomfortable because the door could not be opened wide enough for both of us to stand by the sink . Room was smaller than I expected but that’s common in Europe.
Response from Property: Dear Ana Thank you for taking the time to share your feedback with us. We appreciate your kind words about our location and are pleased that you found it convenient for exploring the heart of Rome. However, we are truly sorry to hear that your experience did not meet your expectations. We understand how important it is for every aspect of a stay to align with what is promised, especially when it comes to comfort and value. We strive to accurately represent our property online, and we will review our descriptions to ensure they reflect the experience we intend to offer. Regarding the bathroom and balcony, we regret that these features were not as enjoyable as you had hoped. We aim to provide a comfortable and relaxing environment for our guests, and it is disappointing to learn that we did not succeed in this instance. Your feedback is invaluable to us, and we will use it to make improvements where needed. If you decide to give us another chance in the future, we would love the opportunity to provide you with a more comfortable and satisfying stay. Warm regards, Massimo Mainella Area General Manager
wendycL3999TL
Stayed in Jun 2024
Couples
5.0/5
Outstanding
Posted on Jun 3, 2024
Baglioni Rome is now one of our favorite’s. We loved our 3 days there. The staff made us feel at home the second we arrived & made us feel so sad to leave they really made the stay so very nice. We will be back for sure! We absolutely LOVED our suite so comfortable & glamorous we just wish we had a few more days. We enjoyed breakfast every morning & had cocktails in the bar we were out most of the days with excursions so we did not eat at the restaurant for dinner however we have heard many good things about it. We had our best nights sleep & enjoyed the entire staff so much. The location is great being 15 minutes away from the colosseum & many other attractions were a short taxi ride away plenty to do walking distance.
6/18
Response from Property: Dear Wendy It fills us with so much joy to read how much you enjoyed your stay with us at Baglioni Hotel Regina and that we made a lasting impression with your first stay. I am so glad to read it was an great choice, so thank you for highlighting the excellent of the cuisine in our Brunello Restaurant, the ideal location really walking distance to the main attraction and moreover the service delivered by the A-Team. Making our guest going back home delighted is our number one objective and there is no better satisfaction than reading that our A-Teams succeed in this. We are all looking forward to welcome you back for another memorable experience with the Unforgettable Italian Touch. Arrivederci a Roma, Massimo Mainella Area General Manager
951richj
Stayed in Jul 2024
Family
5.0/5
Outstanding
Posted on Jul 21, 2024
Stayed here for a family weekend away. Staff were very welcoming on arrival and through our stay. Hotel has a lovely traditional atmosphere and decor. Breakfast was buffet style and very good. Restaurant was great, we arrived late on a Friday evening and even though the restaurant was closing they were very accommodating and stayed open to feed us. We had a perfect weekend in Rome and the hotel made it especially memorable. Many thanks for looking after us.
Response from Property: Dear Guest, Thank you so much for your wonderful review! We are delighted to hear that you had a perfect weekend in Rome and that our hotel helped make your stay especially memorable. We are pleased to know that you enjoyed the traditional atmosphere, the buffet breakfast, and the accommodating service at our restaurant. Our staff is dedicated to providing a warm welcome and impeccable service, and your positive feedback is greatly appreciated. We hope to have the pleasure of welcoming you back to Rome for another special stay in the future. All the best, Massimo Mainella Area General Manager
GoPlaces823272
Stayed in Jul 2024
Couples
5.0/5
Outstanding
Posted on Jul 5, 2024
The great place from which to explore Rome Friendly staff all throughout the stay, special thanks to Miss Olga. Very comfortable and clean room with a beautiful terrace. Plenty of electric sockets to charge devices and work with my laptop. Excellent hot shower, so easy to use. Fantastic breakfasts, we loved the harpest playing in the morning also. The hotel is very central within easy reach of shops, eating places and metro, trams, buses and the Central Station. We will certainly be back.
Response from Property: Dear Guest Thank you for your wonderful review! We are thrilled to hear that you enjoyed your stay and found our location convenient for exploring Rome. Your kind words about our Team, especially Miss Olga, are greatly appreciated. It's fantastic to know that you found the room comfortable and well-equipped for your needs. We are glad you enjoyed the hot shower and the beautiful terrace. Your compliments on our breakfast and the harpist's performance are delightful to hear. We look forward to welcoming you back on your next visit. Arrivederci a Roma, Massimo Mainella Area General Manager
Guest User
Stayed in Nov 2024
Other
5.0/5
Outstanding
Posted on Nov 1, 2024
Excellent Hotel! Tasty food and staff friendly and helpful! The harpist playing during Sunday breakfast was a nice touch. Rooms decor is lovely but very traditional. Just one tip - if you want to use the pool/sauna you have to make an appointment as you cannot just walk in.
Guest User
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Oct 30, 2024
WE loved our hotel. WE had a suite and it had marble floors. keep the room cool. very nice and clean . comfortable beds. They brought in a roll away for our 10yr old.. Not a bad night but after all the walking who could wake up. Their resturant Brunello was to Chic for our tastes. we had a 10yr old and they tried their best to find something she would like. Their brekfast buffett was fine. all the things you would expect. The location is perfect. Walk to any of the sites. very easy to find and the choices around the hotel were great. Their concierge was very helpful. I would stay there again and again.
Guest User
Stayed in Oct 2024
Other
2.0/5
Posted on Oct 24, 2024
Disappointed. The hotel contacted me in advance of arrival asking what time to expect me . I was actually impressed until I arrived at 2pm to find out the room wasn’t ready. I was told it would be just a few minutes which turned into an additional hour. After 40 minutes of waiting the front desk told me I can take a room with no view if I don’t want to keep waiting. I waited another 10 minutes before accepting the room with no view. At that point I was tired, cranky and in no mood to deal with a staff that leads with No and blames the guest. ******* Gold supposedly comes with the benefits of upgrade, late check out and a bottle of sparkling. None of which were accommodated. . So, given that Rome has plenty of choice hotels, my recommendation is stay somewhere else. You can do better.
Nahid S
Stayed in Sep 2024
Travel with friends
5.0/5
Outstanding
Posted on Sep 29, 2024
My experience from arriving in the hotel and being welcomed by Simone and Claudia for the duration of our stay was excellent. Huge choice for breakfast. Rooms are beautiful. All the staff of the hotel were amazing especially Lorenzo, Head of Concierge Services, who guided me on the best sights to see in Rome.
Response from Property: Dear Guest, Thank you so much for your wonderful review! We are delighted to hear that your experience at the Baglioni Hotel Regina was exceptional, from your warm welcome by Simone and Claudia to the outstanding service throughout your stay. It's fantastic to know that Lorenzo, our Head of Concierge Services, was able to guide you through the best sights of Rome. We look forward to welcoming you back for another memorable stay! Arrivederci a Roma, Massimo Mainella Area General Manager
Anne S
Stayed in Sep 2024
Travel with friends
5.0/5
Outstanding
Posted on Sep 29, 2024
From the moment I stepped into the hotel, I felt really welcomed by Simone and his colleagues at Reception. Lovely room. Really enjoyed a harpist playing whilst we ate breakfast. Lorenzo gave invaluable advice of the best sights to see around Rome. All the staff have been so attentive & made our stay in Rome a great experience.
Response from Property: Dear Guest, Thank you for your wonderful review! We are thrilled to hear that from the moment you arrived, you felt warmly welcomed by Simone and our Reception team. It's fantastic to know that you enjoyed your lovely room, the harpist during breakfast, and Lorenzo’s invaluable advice on exploring Rome. We are especially pleased that our attentive staff helped make your stay such a memorable experience. We look forward to welcoming you back to the Baglioni Hotel Regina on your next visit to the Eternal City! Massimo Mainella Area General Manager
ToddJ1992
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 26, 2024
The hotel is absolutely beautiful. Our first time in Italy and our first stop was Rome. This hotel did not disappoint the rooms are 5 star and the breakfast buffet is amazing. I highly recommend this hotel. The hotel is also walking distance to several tourist attractions.
Response from Property: Dear Todd, Thank you so much for your wonderful review and for choosing the Baglioni Hotel Regina as your first stop in Italy! We are thrilled to hear that you enjoyed your stay, especially our beautiful rooms and breakfast buffet. It’s fantastic to know that our central location helped you explore Rome’s famous attractions with ease. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit! Arrivederci a Roma, Massimo Mainella Area General Manager
Daniel H
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 8, 2024
Absolutely superb in every respect, truly a leading Hotel of the World. Everything was faultless from the moment we entered the hotel. All of the staff, the breakfast, the harpsicordist at breakfast, the breathtaking building - all beyond amazing. Thank you Baglioni Rome.
Response from Property: Dear Daniel, Thank you for your wonderful review and for choosing to stay at the Baglioni Hotel Regina. We are delighted to hear that you had such a memorable experience and that every aspect of your stay exceeded your expectations. It was our pleasure to welcome you, and we hope to have the opportunity to see you again soon. Arrivederci a Roma! Massimo Mainella Area General Manager
lpoulsen57
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 5, 2024
Went for my wife’s 40th birthday. It surpassed expectations. Luxury and comfort in a great location. Friendly staff and impeccable rooms and service. Would highly recommend! The decor and harpist at breakfast is an experience you just won’t get elsewhere!
Response from Property: Dear Guest, Thank you for your wonderful feedback! We are delighted to hear that your wife's 40th birthday celebration with us surpassed your expectations. It’s great to know that you enjoyed the luxury, comfort, and unique touches such as the decor and harpist at breakfast. We truly appreciate your kind words about our staff, rooms, and service, and we are thrilled that you had such a memorable experience. We hope to have the pleasure of welcoming you back in the future for another unforgettable stay with us at the Baglioni Hotel Regina! Arrivederci a Roma, Massimo Mainella Area General Manager
Guest User
Stayed in Mar 2024
Business travelers
4.0/5
Very Good
Posted on Mar 1, 2024
Impeccabile. Starting from reception and the staff, to the concierge that helped myself and all the guests I was with. Breakfast room was unreal! Starting from 9 AM that was a lady playing the harp. Variety of the food so breakfast was great. The rooms are very well kept the service and the cleaning was perfect. The only note I could make is about the carpet in the bedrooms that have a lovely spa area and gym available for the guests.
Response from Property: Dear Elisabetta Thank you for choosing the Baglioni Hotel Regina in occasion of your recent stay in Roma. We are all looking forward to welcome you back for another memorable experience with the Unforgettable Italian Touch. Arrivederci a Roma, Massimo Mainella Area General Manager