My flight departure at 6am. So I booked the hotel shuttle bus at 4:30am during check in, as the shuttle bus departures every 30 min. My two children and I came to hotel lobby at 4:25am. The front desk rudely told me that the bus had left 10 minutes ago. I asked why, as the bus is schedule to departure at 4:30am, and I pre-registered. She said it was my fault because I should come downstairs at 4:15am. After she checked-in another guest, she told me the next shuttle would come around 4:45-4:50am. She said I should call Uber if urgent. While I was waiting for the Uber, at a very rude attitude Although we purchased 3 breakfast, but the breakfast was not opened yet. So I asked the front desk if she can offer bottles of water to my children instead. She refused. However, she gave water to the guest who was just checked-in. The guest left the water at front desk, so I tried to pass him the bottle. The front dest shouted at me to stop. Then she exchanged two new bottles of water to the guest because I touched the bottle… I wouldn’t come to this hotel after this horrible experience.
