The Rose Chicago, Tapestry Collection by Hilton

The Rose Chicago, Tapestry Collection by Hilton Reviews

The Rose Chicago, Tapestry Collection by Hilton

5200 Pearl Street, Rosemont, Illinois, 60018View Hotel Details
The Rose Chicago, Tapestry Collection by Hilton
The Rose Chicago, Tapestry Collection by HiltonThe Rose Chicago, Tapestry Collection by HiltonThe Rose Chicago, Tapestry Collection by Hilton
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The Rose Chicago, Tapestry Collection by Hilton Guest Reviews

4.5/5
Great
67 review
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(67)
Positive reviews(49)
Reviews with photos/video(3)
SOO PING
Room, 1 King Bed
Stayed in Nov 2023
Business travelers
1 review
4.5/5
Great
Posted on Nov 15, 2023
A modern and beautiful hotel. Recommend!
Response from Property: Hello, thank you so much for your feedback! The recommendation is always appreciated. We will share this with the rest of the team to let them know to keep up the amazing work!
Amelie et Allie
Accessible, Room, 2 Queen Beds (Hearing)
Stayed in Jul 2023
Family
7 review
5.0/5
Outstanding
Posted on Sep 11, 2023
Clean and stylish. The style feels very Chicago with the post modern style details: pink neon lights mono chrome sculptures and black and white photos of the stars. The rooms were clean and the beds were comfortable. The breakfast was delicious and the service was fast. We were desperate to catch a bus and these folks made it happen. Close to the airport, which is definitely nice after a long flight.
Response from Property: Hello, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area.
Guest User
Room, 2 Queen Beds
Stayed in Nov 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Nov 29, 2023
It's a newly opened hotel. It's generally good. It's a bit expensive near the airport. There's a car that delivers you to the airport every half hour. Just tip the driver for carrying your luggage.
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Response from Property: Hello, Thank you for taking the time to give us your feedback! We're thrilled to read you enjoyed your stay with us! We agree with your feedback our shuttle is a great asset for the hotel. We hope to welcome you back to our hotel soon! -The Rose Team
Jingzidoudou
Room, 2 Queen Beds
Stayed in Aug 2023
Family
2 review
4.5/5
Great
Posted on Aug 27, 2023
The room is very clean. There is a free pick-up service from the hotel. You need to make an appointment by email in advance. After arriving at the Chicago airport, contact the hotel front desk and the car will come back to pick you up. It takes about 10 minutes to drive to the hotel. You can reach the outlet in 10 minutes on foot from the hotel. The location of the hotel is very convenient. I will stay here again next time.
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Response from Property: Hello, thank you for choosing us and giving us a positive rating. We're delighted that your stay exceeded your expectations. Your feedback is invaluable to us, and we're thrilled to have contributed to your memorable experience. We look forward to welcoming you back for another exceptional stay.
Guest User
Room, 2 Queen Beds
Stayed in Jul 2023
Family
24 review
4.5/5
Great
Posted on Jul 15, 2023
If you book a hotel temporarily during a connecting flight, you need to make an appointment in advance for pick-up and drop-off. The room was nice, but there wasn't much to see outside.
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Response from Property: Hello, Thank you for taking the time to give us your feedback! We're thrilled to read you enjoyed your stay with us! We hope to welcome you back to our hotel soon!-The Rose Team
Baicai
Room, 2 Queen Beds
Stayed in Apr 2023
Business travelers
29 review
5.0/5
Outstanding
Posted on Jun 13, 2023
The location is right opposite the outlet, which is great. The hotel facilities are also great.
Original TextTranslated by Google
Response from Property: Hello, Thank you for taking the time to give us your feedback! We're thrilled to read you enjoyed your stay with us! We hope to welcome you back to our hotel soon! -The Rose Team
나구리
Room, 2 Queen Beds
Stayed in Apr 2023
Couples
1 review
5.0/5
Outstanding
Posted on May 3, 2023
There was an outlet right next to it, so it was great for shopping. The staff is friendly and the hotel has a young feel. There is no refrigerator, but two bottles of water were provided upon check-in.
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Response from Property: Hello, Thank you for taking the time to give us your feedback! We're thrilled to read you enjoyed your stay with us! We hope to welcome you back to our hotel soon! -The Rose Team
Ziadeity
Room, 2 Queen Beds
Stayed in May 2023
Travel with friends
8 review
5.0/5
Outstanding
Posted on May 9, 2023
The hotel is not bad
Original TextTranslated by Google
Response from Property: Hello, Thank you for taking the time to give us your feedback! We're thrilled to read you enjoyed your stay with us! We hope to welcome you back to our hotel soon! -The Rose Team
Heather P
Stayed in Jun 2024
Travel with friends
5.0/5
Outstanding
Posted on Jun 10, 2024
A quick stay while in between the suburbs and city wouldn’t be complete without The Rose Hotel. Every stay has been fantastic and this one was just as great. The bartender even remembered me from almost 1.5yrs ago when we stayed there last!! Thanks, Gillian! The food, drinks, and ambiance were perfect. And the shuttle even took me to the train so I could head downtown for the remainder of my week.
Response from Property: Thanks for taking the time to rate your experience with us! Thank you for choosing The Rose Tapestry Collection by Hilton, as we know you have many options for hotels in the Rosemont area. Have a great day and we look forward to welcoming you back again soon!
Guest User
Stayed in Sep 2024
Other
5.0/5
Outstanding
Posted on Sep 29, 2024
Wasn’t a hotel guest but had a GREAT experience with the park and go to Ohare. Highly recommend for airport travel. The manager, Adam, even personally shuttled us from the airport - took all of 5 minutes to be picked up and then helped jump our car when we realized it was dead.
Guest User
Stayed in Sep 2024
Other
5.0/5
Outstanding
Posted on Sep 27, 2024
The hotel is absolutely spotless! It is in a great location near the O'hare airport and the entertainment center of Rosemont. Everyone at the front desk was super friendly and hospitable. I specially want to thank Ysabel and Melanie for their smiles and professionalism. They also provide a free shuttle for anywhere within a 3 mile radius, including the airport! I would definitely stay there again if my travels take me that way!
Guest User
Stayed in Sep 2024
Other
5.0/5
Outstanding
Posted on Sep 27, 2024
We loved staying at the Rose Hotel and had a fantastic stay. From the moment we walked in until we checked out, the customer service was top notch. The room was impeccable and the bed was very comfy. Easy to get to and a great location for us during our visit with friends. We also grabbed a bite to eat and the food was delicious! The smasher burger was so good. I’m a sucker for potato buns. I’m still dreaming about the golden rose drink! Next time we go visit our friends, we are definitely staying! Thank you for a great stay!
Guest User
Stayed in Sep 2024
Other
4.0/5
Very Good
Posted on Sep 26, 2024
Close to the Airport and very convenient. Never used this brand before and will definitely be adding it as one of my favorites when I'm in Chicago. Meeting rooms are well maintained and have great lighting. Bar onsite has great wine selection!
Guest User
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 15, 2024
We stayed here as a stopover between long travel days. The desk staff was warm and welcoming, asking us exactly where in the hotel we wanted to stay and delivering. The room was clean, quiet, comfortable and pleasantly decorated. They have an efficient shuttle to and from the airport which we used. Also enjoyed the restaurant inside the hotel. Would definitely stay here again in similar circumstances.
JTOnTheRoadAgain
Stayed in Aug 2024
Couples
3.0/5
Posted on Aug 13, 2024
The hotel, location and room are very nice, well decorated and comfortable night sleep. What really let down the rating was the shuttle service from the airport to the hotel on arrival. We had called twice, spoke with the front desk to arrange the pickup, and was instructed to wait in 2E at ORD. The shuttle will arrive in 20 min. When the shuttle drove past, not even close to the 2E pickup zone, we called again to arrange pickup. The reception even asked for my number, I had provided it, stating it was international, and was assured it was OK. After 30 min, the shuttle again drove past, not even close to the 2E zone. We ended up taking an Uber, which was extremely disappointing when waiting for an hour for a shuttle that was clearly never going to stop. The service with the shuttle to the airport was fast and efficient luckily. The service that is offered is extremely unreliable, and I see it is earning a poor reputation, despite the great location and rooms the hotel has to offer.
Response from Property: Dear Paulg, We're sorry to hear about your experience. Please reach out to us at (847) 260-4770 so we can follow up with you. We hope to have the opportunity to welcome you back for a seamless experience in the future.