We have just returned from a second enchanting stay at P&V Sainte-Anne 🏝️🍸☀️ which I wish to all the travelers that we all are! Many people do not hesitate to say when things are not going well so let's also express ourselves when it is positive 😀 I have worked in customer relations for almost more than 25 years so I think I know what a customer experience is and I admits a professional drift in its actual execution (IRL) Context of these 2 P&V stays (in April 2022 and end of April 2024): family vacation, couple with 17 year old teenager This was our 4th stay in the islands of Guadeloupe ( previously we stayed in Crystal Beach - St François) Focus on this 2nd stay —- Direct booking with P&V (accommodation only for 12 nights) - by habit we book our flights by ourselves (and then accommodation) but maybe this will change in the future Procedure: - Reservation on the site = RAS, ordering and payment without worry (a little refresh of the design of the site - a little austere - would be a good idea but it works well) - Arrival: super professional and very welcoming pleasant with clear explanations and everything was ready (accommodation, ready towels, wifi, ..) and the bracelets which start the stay 🏝️😀 - Customer follow-up: all our needs and all our requests received a quick and efficient response (whether by call from us from the accommodation, from reception or during unexpected exchanges with the P&V teams) Note: again for this second stay (and yet we already knew the place and the operating principles) we pleasantly were comforted by the attention (not intrusive but obvious) of the teams => multiple examples: we were pleasantly asked several times (by telephone or by passing through reception) to find out if everything was okay, if we were missing nothing, ... real attention (not just obligatory questions with no interest in the answers) and our precisely positive feedback (because everything was going and continued to go very well 😀👍) - Departure: release of accommodation at 12 p.m. (this leaves time in the morning because the sun rises early in Guadeloupe…), luggage storage available and practical,… and we had to leave 😢😢 Practical elements: the car parks are close (to put the rental car there) and even late there is possibilities (/several parking lots), beach towels are loaned (exchangeable every 3 days) so it avoids this weight in suitcases, wifi works in the accommodation (box in the entrance) and nearby (important if you have a teenager 😂), there are quite a few possibilities for activities (water sports, excursions, relaxation, photographers, fitness room, etc.) on site and from the village Accommodation: clean (cleaned several times a week by the P&V teams , also friendly), functional and with an essential terrace to relax to the song of the little birds 🦜 Please note: in 2 P&V stays, no interruption of
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