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Explore Guest Reviews of Hotels in Salem

Searching for hotels near Salem Museum? Compare room rates and reviews to find your ideal stay.
Comfort Suites Salem-Roanoke I-81
3.9/5101 Reviews
Hotel was clean but room furniture is tired. 3 story hotel with one ice machine on 1st floor which was not working. The biggest complaint was the attitude of the front desk clerk from the very first moment we arrived. We literally waited to be acknowledged and checked in for 5 minutes as She sat behind the counter on the computer. She did not make any effort to acknowledge us or apologize for the delay. After checking in, I discovered the one ice machine was broken and the desk clerk only reply was “ it happened before”. There was no effort to resolve the problem or apologize. After a request from my wife to resolve the situation, we were informed that We were being unreasonable and that She didn’t have to bend over backwards to satisfy us. The hotel did end up providing bagged ice but the experience was enough for us to avoid this hotel in the future.
Hampton Inn Salem East-Electric Road
4.5/5101 Reviews
I want to start off with their breakfast, the breakfast was amazing. They were different qualities of food as well as juices, jellies,‘s coffee, and more. There What is amazing outdoor setting as well as office space.
Fairfield Inn & Suites Roanoke Salem
4.5/5100 Reviews
Everything was great except the breakfast. I know COVID changed the breakfasts but at this point Fairfield Inn needs to go back to the way it was. There were no bread, english muffin or bagel options. Just premade breakfast sandwiches and omelets. The slim pickings had us change our plans and hit Cracker Barrel instead. This is shame. I guess the days of the oatmeal pot and waffle maker are gone for good. I hope the powers that be can improve the breakfasts because I'm a loyal Marriott customer but for the money, I'd be better off spending a little more on a night at the Springhill Suites line to get a better breakfast rather than Fairfield Inn since I wound up paying for a breakfast elsewhere
Days Inn by Wyndham Salem
3.3/5116 Reviews
We stayed here 2 nights under two different reservations as we didn't know we'd be in town the 2nd night. The first night, room 125, was pleasant enough. Lacked a little in the way of cleanliness but you could tell there had been an attempt to clean it. Second night, room 101, really lacked in cleanliness. Old coffee still in the coffee pot, pretty sure dried nasal mucus on the bathroom wall, pee spots on the floor in front of the toilet. The heat in 101 was temperamental, we either roasted at 71 or froze at 70. Breakfast was okay enough for us, yogurt, banana, waffle. There is a Hardees, McDonald's, and Starbucks within walking distance. To end on a good note, all the employees we encountered during check-in and check-out were extremely friendly and welcoming. We would stay again when traveling through the area.
Avid Hotel Salem
4.5/5104 Reviews
The service was great. A little disappointed with the breakfast. There was a little smell of mildew in the room. Turned off the heater and it was better. Beds were very comfortable. Wanted to take it home with me.
Comfort Suites Inn at Ridgewood Farm
4.1/5103 Reviews
My husband and I have stayed here many times and have been happy except this time. When we checked in the front desk was very friendly (Bailey check us in) we went to our room to get settled in, the next day is when everything was not ok. The problems we noticed was the lock on our door didn't work when you closed the door you could open the door by just pushing on it we went to the front desk and they said someone would come down and look at it. I was concerned because when housekeeping came in the the door would be left open, when I explained that to the person who came to check it out she told us that housekeeping doesn't come in everyday only when you check out if they are not going to come clean you room everyday then I think they should lower the price on the rooms, because breakfast is not like it was everything is pre package (I know because of COVID but I think some place are just using this as an excuse to not have things like they were). There was no one in the breakfast area making sure things were stocked there were no cups for juice when I asked the front desk she could find any and we had to use coffee cups. The clock in our room didn't work (the cord was broken in the back), no extra toilet paper was left, the was nothing in our rooms to tell us information about the hotel; pool hours, gym hours, breakfast hours, restaurants in the area. I said it before that we have stayed here before as my husband Dad lives in the area but I would rethink about staying her again. I also had trouble with my bill I called the hotel several times and left messages for Kim O'Connor and Alicia Austine nether one got back to me it was on my third call that Bailey at the front desk was the only one who helped me resolve the problem with my bill (they charge my credit card twice).

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