Hotel Savoy Palace

We have stayed in Gardone many times, but this was our first time at the Savoy Palace. This is a lovely hotel, well situated for access to the lake, ferries and buses, shops, and some good restaurants. The hotel is immaculate wherever you look, with lovely furnishings and many beautiful antiques. It is clearly well managed and maintained, with lovely gardens, and a pool surrounded by sun beds. We had a room with a large terrace, 2 chairs and a table and 2 sun beds, and tea and coffee facilities were also provided. The room was very clean, with good quality bedding and towels replaced daily. The half board dinner menu is varied, but perhaps needs tweaking slightly for British tastes, although you can choose from the a la crate menu at extra cost. Breakfast provides a great variety too. The restaurant is led very efficiently and calmly, and all the staff are friendly and professional. The reception staff are also very informative and professional, and Karen in particular gave us a lot of help and advice about the local area. If anything could be improved upon a more comprehensive room directory could be useful for new visitors to the area, and most British guests felt that 7.30 was quite late for the evening meal.

A beautiful hotel with exceptional customer service from all the staff. Hotel overlooking the lake, only 60 rooms. Clientele are in the older age bracket which was great for us. Food on the whole good, especially breakfast. Art Deco style, classic. Very clean, would not hesitate to visit again.

Beautiful setting right on the lake, hotel is a classic Italian style,terrace is a wonderful place to chill with a drink, Barman massimo mixes great cocktails and a really friendly guy. Restaurant staff deserve a mention always a smile and very patient with our requests. 5 minute walk to port taxis, no inclines for restricted walkers, Evening meal was of a very good standard 4 course, breakfast had a limited cooked Selection could do with a omelette station. Great base to visit the lakes , other places very busy on the lake but when you return To Gardone it has a real chilled a**osphere , Highly recommend this hotel.

Our third time at Gardone but the first at the Savoy Palace. Beautiful lake side location ideal for accessing the lake ferries to explore further afield. Excellent food. The staff where without exception friendly and helpful.

Stayed with the whole family for a wedding. We had a lovely time up until there was an “event” by the pool. Which not only shut the pool and restaurant early, kept my whole family.. including my 11 month old and elderly and frail members awake. At no point was there any prior notification this event was happening and there would be quite a serious noise disturbance until midnight. Just a basic piece of paper round the pool telling everyone to leave the area. The level of music was totally ridiculous, it was so loud in the room I couldn’t even hear my husband talking next to me, so I dread to think just how loud it was outside. When complaining to reception I was told “they paid their money they can do what they like until midnight” - feel like the ultimate reason people pay to be in a hotel is to sleep was totally missed. I then sent a written complaint to management, and after chasing up a response I received a very curt, and “lip service” response. Basically telling me I had blown it out of proportion, and I was being ridiculous. I am astounded that notifying guests of a disturbance wouldn’t have been priority. Pretty disgusting, and marred an otherwise lovely holiday. I certainly would not recommend staying there due to the absolute lack of respect and focus on customer experience by the management. Clearly totally money focused only.

Spent a week her, it’s a beautiful location, lovely hotel with exceptional staff. The food was excellent and served by great staff. The rooms were well maintained and all public areas kept spotlessly clean. Muses bar and panoramic viewing terrace was just lovely. And the bar staff were without exception attentive, knowledgeable, friendly and polite. All on all would highly recommend this hotel

A lovely stay in a very well positioned hotel on Lake Garda. Very helpful staff, nice food and wonderful views from the room and terrace. Breakfast each morning on the terrace in front of the pool was a highlight. A few small quibbles around a dirty shower next to the pool and slightly better cleaning needed in the bathroom but nothing significant and certainly did not detract. Good value compared with other equivalent local hotels.

The hotel was calm and nice, with authentic vintage touch, team was helpful and hospitable. make sure you have a car rental if you intend to move around the lake at your pace, since there are 2 or 3 taxi to serve the whole village, The ferry boat is a good transport means between the villages, but it's bound by schedule. Gardone Heller is a must do for art lovers, It's a 3 mins walk from Savoy, Sirmione and Salo villages are best visited by ferries and have lots of shops and wonderful sceneries. Special thanks to Stephano at Savoy Reception, who saved us by offering help in transportation to attend the wedding ceremony.

From the minute my husband and I arrived till the minute we left, every one of the staff was helpful, pleasant and amusing. The food was excellent. Massimo the head barman and Jacamo (hope these spellings are correct) were delightful barmen. Massimo making delightful cocktails and excellent at his job. The maitre'd and his staff in dining room were pleasant, efficient and always had a smile. The food was excellent. The only down side for me was the difficulty getting in and out of the pool. The stairs did not have a rail of any kind and the first step was very deep. There was an upright ladder which is fine but if you are a larger lady and not a swimmer, as I am, it is quite difficult. I did attempt it once but found it too awkward to try again. Having said this it will not deter me from coming back to this hotel which gave me the best nights sleep I've had for a while and hope to be back next year. Thank you all.