Residence Inn Hotels in Salt Lake City

The rooms are immaculate! 10/10 would recommend. They are clean, two bathrooms and three beds. The lobby is so beautiful and the staff are amazing and so sweet. I would recommend this hotel to anyone! I love the showers. Looks so fancy! :):):)

What started as a 'meh' experience ended up as a headache/stressful fight to get my money back for a hotel error in booking! This hotel is in a terrible location. Downtown is as close to the airport as this property. Save yourself from a terrible location with grumpy front desk staff. Location: I didn't realize there was NOTHING hear this property. The closest subway that was open/Wendy's was 10 minutes away. Better off staying downtown than near nothing. Check in: miserable front desk staff. Rose didn't smile at all when taking my info. I felt a bit bad for her, honestly. Room #1 (Room 127): - clean - tv worked - nothing else favorable to say. people were outside the ground level room picking through the trash at night. there were a bunch of tarps flapping in the wind all night long. zero sleep the first night of my stay! Room Change: - requested room change due to terrible experience first night - Nicole (front desk) granted move - Picked up key from Rose that night without a smile or any other exchange of words, really. Room #2 (Room 117): - better location, still ground floor but other side of hotel from dumpster. I felt safer and much less noise from wind/at night. - clean - neither channel changer worked with the bedroom tv. good thing i have netflix on my phone! :/ Check out: I don't typically check out, my profile is set for automated folio. - did not receive automated folio from this hotel - DEFINITELY CHECK OUT IF YOU STAY HERE - THEY WILL CALL YOU A LIAR AND QUESTION WHETHER YOU LEFT! Overall, meh experience. Now for the fun part. Two days after my checkout, I started my trip expense report and realized I didn't have a folio. I quickly checked Marriott.com and saw that I was charged an additional night. NO idea why! Subsequent interactions: - MULTIPLE calls with the hotel. Nicole refuses to escalate my calls to her manager, though I've requested. - Nicole admitted she made a mistake in extending my stay, she thought she heard this request. Suggested a process improvement of having people sign if they extend stays - this is fairly normal, no? - Hotel has asked for my personal travel arrangements to confirm that I left the property. A) not sure how this is relevant B) essentially calling me a liar in that I they need proof I left the property. - Spoke with corporate 3x. Finally escalated. Was told to wait for property to call me back. WHAT A HEADACHE. I've expended way too much time and energy trying to get my $300 back for a just ok at best stay. I feel bad for the front desk staff - they appeared unhappy at best and that has played out in my subsequent dialogue and emails with Nicole. As a frequent traveler, I've been questioning my commitment to Marriott Bonvoy since this ensued.