The US Grant, a Luxury Collection Hotel, San Diego

It was a complete disappointment from the very first step when we arrived at the hotel after a long flight of 3 hours. The girl at the reception said that the room is not ready yet and as soon as it is put in order, they will send us an SMS. Since we were very tired and I had a meeting scheduled for five in the evening, we decided to wait in the hotel lobby and sat down in front of the reception desk. At 4 o'clock, when the hotel guarantees check-in, I went to the reception and was told that the room was still being cleaned. we waited another half hour and received the same answer. I asked to change our room to any one that was ready, but again we were refused because the hotel was full. We waited another 40 minutes, no one approached us, although we sat right in front of the register and there were almost no customers. At the beginning of six, I went to the reception again and was given the keys. When we got up to our room, my husband and I were shocked. Packets of ketchup and mustard were lying on the floor, there were crumbs on the chair and table. There was a huge hole in the middle of the curtain, and behind the dirty and dusty window there was a building structure and a building lift. We also saw in the bathroom that the hotel warns that privacy may be violated by builders who are working on the window and it is better to completely close the curtains. we were disappointed. I rented this room for my birthday, for three days and three days to live in a dirty room with the curtains closed with 100% shading, it was terrible! We returned to the Reception to change our room, but as in previous times we were told that they couldn’t do anything, neither return the money nor change the room... but the disadvantages didn’t end there, the hotel didn’t change bed linen for three days, when we returned to the room in the afternoon, after dinner, it had never been cleaned and we just asked to change at least the towels to clean ones. Also, the hotel simply has a huge problem with changes in water temperature, when switching to warm, the water can just be boiling water and after a minute it’s back to normal temperature. This birthday was ruined, I will not recommend this hotel to anyone, unprofessional staff, lack of concern for their clients, the hotel hides information about the reconstruction and lack of privacy in the room. Don’t waste your money and nerves

I upgraded my room to suite at highest floor they had ( 11 floor ) But it was crazy noise from 5:30 am because of street Train which disturbed our sleep , And we can not accept to see a hole in bed sheet in 5 star hotel

The hotel is always spotless, classy and the staff is amazing!!! One of my favorite places to stay in the world