Guest User
January 31, 2023
i had stayed here before when the kids were younger and have a good memory of this hotel but it was very sad to see how it is running so poorly now. the front desk person was very unpleasant to us, when we greeted him with smile and all. he had hard time finding our reservation i don't know why. lol then he said we have 2 bedroom unit and both rooms have queen beds, when in actuality one room has a king bed and the other has queen bed. he said "well, i haven't seen any of the rooms"??? then called someone to ask. very unprofessional. usually when i check in, i'm offered a gift for being a titanium member, when he didn't mention anything about it, i just asked, may i have the gift? he said here have a water, then i asked may i have points instead, then he had to call to ask someone about it... it was just kinda weird that the front desk had no idea what he was doing. when we went to our room, we found a huge spyder in one of the bathtub and the tiles and the bathtub looked like it needs changing. i think it's not the housekeeping's fault. the rooms actually need some work done. there were mold looking things on the walls. we're home now and i have bug bites all over my back and legs... this is really unacceptable. i'm calling marriott to talk about the problems i had after writing this review.