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Verified reviews
Location9.0
Amenities8.2
Service8.7
Cleanliness9.1
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All reviews(239)
Positive reviews(229)
Reviews with photos/video(52)
Great location(100)
Delicious breakfast(81)
Convenient location(38)
Average sound insulation(23)
Great value for money(14)
Easy to get around(11)
Clean pool(8)
Great swimming pool(8)
Negative reviews(10)
deedee
Deluxe King Room
Stayed in Mar 2026
Couple
5 reviews
6.0/10
Posted on May 6, 2026
The soundproofing is really poor. I definitely wouldn't recommend this hotel if you're trying to adjust to a new time zone. For three mornings in a row, I was woken up at 5 AM by people walking around upstairs. On the other hand, the breakfast is quite good and varied for a hotel in this category. The best part is its convenient location near the ferry terminal and easy access to car rentals. However, parking is very expensive.
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SOH KOK YONG
Deluxe Two Queen Room
Stayed in Jan 2026
Couple
2 reviews
8.0/10
Very good
Posted on Feb 23, 2026
Stay for 5 nights in this hotel.
Room was neat & big with 2 queen size bed.
Location was fantastic, very convention to walk around all the popular locations.
Breakfast was very good and impressive.
Not much service provided, no drinking water provided, no boiling kettle.
Salt & pepper was filled the other way around.
Guest User
Deluxe Two Queen Room
Stayed in Jan 2026
Family
1 reviews
10/10
Outstanding
Posted on Feb 23, 2026
Excellent hotel, reasonably priced, with a safe and convenient location. The pool and gym are both great. Definitely recommended!
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Guest User
Deluxe King Room
Stayed in Jan 2026
Solo traveler
18 reviews
9.0/10
Great
Posted on Feb 10, 2026
The hotel service was good, and the front desk staff were very welcoming. The room was clean and tidy overall, though the soundproofing wasn't great. Breakfast was decent, with a good variety. The hotel's location is excellent and very convenient!
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Guest User
Deluxe Two Queen Room
Stayed in Dec 2025
Family
4 reviews
9.2/10
Great
Posted on Jan 31, 2026
Service: All the front desk staff were incredibly diligent and professional. They answered all my questions and were quite enthusiastic.
Cleanliness: The room was cleaned every day and was spotless. They even cleaned up the hair I had stuck to the wall!
Location: It's very close to Fisherman's Wharf and feels very safe. The location is excellent.
Facilities: The facilities are a bit old, so don't expect too much. Both the faucet and shower have low water pressure.
Breakfast: Breakfast starts at 6:30 AM and offers a wide variety of choices. You can eat as many strawberries as you want, even the ones that cost $6.99 a box at the supermarket! Eating a good breakfast here can definitely keep you full until dinner.
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Helena Alwaylate
Deluxe Superior Two Queen Beds
Stayed in Nov 2025
Couple
14 reviews
10/10
Outstanding
Posted on Jan 7, 2026
The hotel is exceptionally clean and well-maintained with a fresh, pleasant scent throughout the property. The staff provide excellent service and are extremely helpful, always ready to assist with a warm and welcoming attitude. The location is great and convenient, the price is reasonable and offers good value for money, and the breakfast was absolutely amazing – delightful and beyond expectations. The atmosphere is quiet and peaceful, allowing me to relax and get a full, restful sleep. I felt safe the whole time, and the place was not intimidating at all.
On the first day of my stay, there was a power outage which delayed the check-in process, and I was quite upset at first. However, the staff kindly helped carry my luggage up to my room on the 3rd floor despite the difficult situation. Seeing how exhausted everyone looked, I couldn’t stay angry – they truly did their best, and I appreciate their effort and dedication.
Overall, it was a genuinely relaxing experience, and I would gladly recommend this hotel to anyone looking for cleanliness, tranquility, great food, and heartfelt hospitality.
zyzhang1234
Deluxe Two Queen Room
Stayed in Apr 2026
Traveling with friends
141 reviews
9.7/10
Amazing
Posted on May 17, 2026
The hotel's location is excellent, very close to Pier 39, and there are multiple bus routes nearby, making it very convenient for getting around. The room is also quite spacious, and the breakfast is Western style with a good variety of options.
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Rake hell
Deluxe Two Queen Room
Stayed in Apr 2026
Traveling with friends
28 reviews
10/10
Outstanding
Posted on May 12, 2026
Great location and excellent service. Just a heads-up, be careful when driving into or out of the parking lot due to the beams.
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Kai Tak
Deluxe Superior Two Queen Beds
Stayed in Apr 2026
Family
5 reviews
6.0/10
Posted on May 6, 2026
The strawberries at breakfast were a highlight. However, the soundproofing in the rooms is extremely poor. The footsteps from the upstairs room are very, very loud—so loud that they become a disturbing noise. The soundproofing between adjacent rooms is also very poor; you can even hear sneezes and nose-blowing with complete clarity. This is the only downside of this hotel.
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Guest User
Deluxe Two Queen Room
Stayed in Mar 2026
Family
12 reviews
8.5/10
Very good
Posted on May 8, 2026
They made me pay an extra $40 in taxes upon arrival, and parking was a ridiculous $60 a night. Felt a bit like a rip-off.
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Kai Tak
Deluxe Superior Two Queen Beds
Stayed in Mar 2026
Business traveler
5 reviews
5.5/10
Posted on May 6, 2026
The strawberries at breakfast were a highlight. However, the soundproofing in the room was extremely poor. Footsteps from the room upstairs were incredibly loud, to the point of being a disturbing noise. The sound insulation between adjacent rooms was also very bad; you could hear sneezes and nose-blowing with complete clarity. This was the only letdown of an otherwise good hotel.
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Natalia Valenzuela ubina
Deluxe King Room
Stayed in Feb 2026
Family
27 reviews
9.5/10
Amazing
Posted on May 5, 2026
Very good hotel.
The room was spacious and comfortable.
The location couldn't be better.
The staff were very friendly.
The breakfast was decent.
The price (considering SFO prices) was very good.
I would stay again.
Anonymous User
Deluxe Two Queen Room
Stayed in Jan 2026
Family
17 reviews
9.0/10
Great
Posted on Feb 22, 2026
The room was tiny, and the elevator was quite old-fashioned – it would always jolt before it started moving. Parking was also really expensive at $60 per night. On the plus side, it's very close to Fisherman's Wharf, just a 5-minute walk. It was also a short drive to both the Golden Gate Bridge and Lombard Street. However, the breakfast options weren't really to a Chinese palate's liking.
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Guest User
Deluxe Two Queen Room
Stayed in Jan 2026
Family
4 reviews
10/10
Outstanding
Posted on Apr 8, 2026
This hotel was a fantastic find for our trip! The breakfast was hands down the best we had the entire time. The location is absolutely prime, super close to Fisherman's Wharf, the cable car turnaround, and even a Hertz car rental office. Plus, there's an In-N-Out nearby! Our room was spotless and tidy, and there's a convenient store in the lobby on the ground floor where you can grab snacks. Best of all, the room rate was really affordable, offering incredible value for money!
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Guest User
Deluxe Two Queen Room
Stayed in Jan 2026
Family
3 reviews
10/10
Outstanding
Posted on Feb 4, 2026
The room was nice. The room on the first floor was a bit noisy the night before, so I asked the front desk for a quieter room. They gave me a room on the third floor, which was very quiet. Great!