The front desk staff was nice and the breakfast was good. I felt like our room was definitely the opposite of nice. The "pullout sofa" was sooo bad it would have made more sense to sleep on the floor. Our shower didn't drain and it was kind of gross. I will say, the pool was fun and that area was clean. I enjoyed the hot tub and pool amenities but the room itself was not worth what I spent. AND the entire hallway smelled like stale ****. Our 8 year old was worried someone hurt a skunk in their room. Other than that, it was a decent stay for a budget motel. Not my favorite Best Western experience, but not my worst!