DoubleTree by Hilton Hotels in Santa Ana

We had the opportunity to stay at this location for the last part of July. We had a number of swimmers that were attending two separate swim meets and the hotel was beyond accommodating. Rooms were clean, swimmers were fed each morning (and that is a huge feat), and the staff bent over backwards to ensure the conference room was cleaned before each team meeting.

Stayed 2 nights visiting friends and family in the area. Very clean & comfortable room. Larger than I expected. Requested quiet room & had no problem with street noice. Did not have any chance to eat at their restaurant. Very close to highways & attractions. Highly recommend.

We stayed in several BW plus properties near UC Irvine and this was the closest, most convenient, and most business like compared to other BW plus in the area. It is located in a hotel row, right beside the hampton inn, but with a more friendly rate. The room is not the largest but fits a family of 4 - two teens, comfortably. It does have all the BW plus amenities, including a full hot breakfast (one plate per person, keep your voucher, menu varies daily), although not self service but sufficient for your needs, plus it keeps the rate low. We actually stayed twice in this property, and the first time, I was going to quibble that the hotel has a BW plus label without a waffle machine for breakfast, but on our second stay, about a week later, the waffle machine was there (although not self-service). So I am grading 5 for location, cleaness, rate and convenience, and grading a 4 for room size and breakfast. All in all, I think this is the place to stay when in Irvine for a quick stay.

First of all, the environment is OK, relatively quiet, the nearby Plaza can be driven for a few minutes. Disadvantages, the facilities are old, even damaged, some rooms have a smell, accurately is damp moldy smell, concentrated in the living room, very affecting the accommodation experience. The SPA pool is very foamy and the disinfectant bleach tastes very strong and is not very good. In short, if you want affordable suite space, it is OK. But after all, it's a penny, don't expect too much from here. If you want a good suite, choose some high-end hotels.

No blanket No fresh towels Tv didn’t work No AC -Asked more than a handful of times only for them to tell us it was broken on the 5th night (mind you we stayed for 7) -Double charged and have yet to feel any sense of relief. After the 3rd time of bringing it up the front desk replied with “oh f*^*)” as if they had no recollection of the situation. Staff communication was terrible. On the site it says shuttle service to and from LAX. Spoke to front desk before our departure date, got both our check out time and shuttle time wrong- ended up paying for a $75 Uber to the airport. Advice; this place is surrounded by other hotels, take a look around

We were helped out by Shanice, immensely. We had been traveling cross country and were exhausted. Shanice was super friendly and accommodating going the extra mile to get us checked in and comfortable in a great room. I can’t say enough complimentary about her service!

My wife has been an IHG member for 14 years and they usually are pretty good places to stay. We booked this place for a week thinking it was in Irvine. The name is “Candlewood Suites IRVINE WEST” but actually is in Santa Ana. (I would never have booked if I knew it was in Santa Ana.) We arrived there and were put in a disgusting old room that smelt terribly of smoke even though it was a no smoking room. It smelt like someone had smoked an entire pack of cigarettes and then locked all the doors up for a week. We didn’t bother complaining as I was so exhausted and didn’t have the energy to pack up our stuff and move again, we just slept with the window open so that we didn’t feel sick. The sink was grotty and also smelt bad. The insinkerator clearly had some stuff stuck down there that had been rotting so when you turned it on it smelled awful. My wife's friend came to visit me and was worried about me leaving her guitar or any of her valuables there if I was going out because it just felt unsafe and sketchy. Lo and behold our car got broken into in the parking lot on Christmas Eve - smashed window and stolen purse full of gift cards worth over $500. The hotel were very unhelpful. They said there were no cameras/cctv (really, in Santa Ana??) They said they would try and help with the cost of fixing the car and they were going to put a claim in for us. They gave me the run around having to speak to a bunch of different people, call multiple times, email back and forth, only to find out 2 months later that they denied our request and there’s nothing they can do. This place has a nursing home vibe. I felt unsafe from the beginning before the car was even broken into. Very disappointing for IHG. I’m surprised they own this property. Really unhappy that they mislead you into thinking you’re staying in Irvine, then have no CCTV in the parking lot, and then say they aren’t liable. Seriously do not stay here. I’m shocked that they not only put us in a dingy, smelly room but then did nothing to help us, even as IHG members.

I was charged a $100 late check out fee when I did not even check out late! Beware of the fraudulent charges added for no reason!! Betty at the front desk is the rudest person that makes the company look bad!! I called from the room to ask why the were calling me at 10am and she said, “We did not call you!” I told her that why are they calling me at 10am when checkout is not till later and she said check out is at 12:30 and hung up on me. I called back and I told I asked why she hung up on me if I was asking her a question and her answer was that because she had answered my question and then she hung up. I left on time and when I leave the property we receive an alert for a $100 late charge fee. This extremely disappointing and even though I do business in the area my colleagues and myself can take our clients else where! I am looking forward to hearing back from the manager Sandy Warner, which is the general manager of the property, to get that charged disputed and refunded! Even after this bad experience i can say that the two pleasant and professional front desk representatives that helped, Priscilla and Klum did help alleviate a bit of the distress by helping me in pointing me in the right direction so that o can take this higher up to their general manager. I hope this all get resolved as it should because this is clearly not right!!