Riverside Inn & Suites Santa Cruz

We had a nice stay at this hotel. Great location and the room was just perfect.

The staff were enthusiastic and the room cleanliness was decent, but the facilities were outdated and the kitchen stove was unusable.

Pros: spacious with two rooms, bathroom in the middle separating them. Easy access to the boardwalk, quiet. Cons: needs major updates, furniture, bed and carpet all worn. Bathroom paint was bubbling in spots, dust on paneling and the air conditioning units are ancient. With updates, could be a great spot, but I’d rather stay a bit farther from Boardwalk for a comfortable bed and amenities.

Although the staff was very freindly helpful (the only positive) with the issues I brought to their attention, my overall experience was very not worth the money. The room was not very clean, the bed was made with stained and dirty sheets, the fridge was and broken, the floor was bumpy and hollow, bathroom was moldy and smelled, toilet was soooo loud, kitchen had mold, air conditioner was full of dust and debris. For some reason there were earplugs by all the beds!? The room was just not upkept well at all. Unfortunatly I would not return.

Rooms facing the street can be noisy. Ear plugs are provided in the room. My room smelled like feet and cleaning chemicals :(. I think the carpet can use an update. Was ok with air running full time. Otherwise all clean and nice. TV didn't work, wasn't important to me, but I mention it.

This is not a glitze 5 star place with a lot of bells and whistles. But, check in was with a warm and gracious clerk. The room (they put us in a unit with two rooms and a kitchen) was clean and comfortable. We would stay there again.

Close enough to walk to the boardwalk and great restaurants nearby. Be mindful there are homeless in the city, especially across the bridge near the shops and restaurants.

Check in was a pleasure with the wonderful lady working around 6pm on 25th May - she needs a pay rise and an extra holiday day she was so pleasant and friendly and asset to the place. The room was comfortable and clean, parking in the courtyard was easy and the position of our room meant it was very quiet. Would stay again. Many thanks