Hotel Santa Cruz Huatulco

Lovely stay i will always come back to huatulco

Perfect Hotel

They charge me an extra day because they didn’t find my reservation. And they told me when they found it they would pay me back the extra charge and they never did

This was what we needed. A clean bed at night after a day of exploring all the great local beaches and restaurants. The staff was accommodating and the hotel cats made the place feel homey.

Room was clean, staff were good. King size rooms on main floor very!!! Noisy!!! Hot water in shower is dicey! Gotta run cold up to 10 minutes before hot kicks in.

I am pro-eco friendly hotels. But when you have to request shampoo and toilet paper the first 3 days of our staying, and nobody shows they care to cover our needs, is not ok. We ended up buying our own Shampoo, toilet paper and toiletries. We travel light with 1 backpack and we trust that the Hotel would provide basic services, but this was not the case.

Room was tidy and staff good

The staff were great! We have stayed at this hotel before and it was clean. This time we would not even use the towels as they were so dirty and threadbare. Our air conditioner quit three times however the staff were quick to fix. The last night there a drunk someone who broke down the door across from us as he was locked out and fighting with another person inside. Called the desk several times with no answer. The situation could have been far worse. Will not stay there again ever!!