Aqua Hotel Aquamarina & Spa

Property is low cost and in terms of value it was fair. The junior suite looked on to balconies of the adjacent hotel, the metal camp bed style bed was terribly uncomfortable. The hotel itself was average in every way, nothing too bad, nothing to say was particularly good either, other than the bar staff being very friendly. I’d say for two nights out of season it was fine but in peak summer I can imagine the lifts, breakfast, checkout, Sun loungers etc being very over crowded.

Entertainment every night, hard working staff, recreation, comfortable. But charging to gym and spa ?

Our experience was great. The food was very good, a lot of things to do. The only downside I had was with cleanliness. We asked every day for the room to be cleaned and made up. And even when they did came and organized the room, they never swept the floors. But I will give it 9 out of 10

Joined our daughter's family for a week here. Otherwise we wouldn't choose such a relatively large family hotel. It was all about boys 8 & 11 have a good time - which they did. A lot of time spent in pool and sea [10 min walk]. HB meal choice was fine for them; okay for us [wow, the restaurant staff work hard!]. Outside entertainment 9.30 okay. Particularly good guitarist one evening. All thought bed's too hard and rooms dated - but okay. Reception staff good. Cutting a long story short - getting a few drinks at bar either slow or very slow; and bathroom could have been brushed better before our arrival.

The receptionist who assited me is not accommodating she have insisted that I need to present the identification of my husband and son and I told her I can drop by later as soon I have it, I just need to fix my things that is in mess from a long travel, so I just need the room key to fix all our things, the reservation is under my name so is not a big deal and the second I paid the room and I request for a parking view ( and she confirmed its parking view) but gave me a room that is needed to walk 2 kilometers / end part of the hotel, and I have hotel.com VIP access but he she insisted I have not the right to have a welcome drinks because I have a standard room only, ofcourse she will not offer a room upgrade( hotel.com VIP access) its pick season, but the next day I have requested if I can change our room with parking view but the manager gave me the choices only for 2 pax room with not good view near to street ground floor that anyone can see you if you are in balcony. I have paid for triple beds room and offered me a double bed(?) paid 268€ per night is a lot for such experiences in this hotel, not to recommend to anyone if your finding a four stars hotel try another hotel. bathroom faucets are with molds need to have a maintinance of the bathroom not worth of your money.

Staff was great. Rooms could have been a bit cleaner

We stayed here as part of our road trip through Spain. A family of two adults and two teenage kids. The hotel was easy to find via sat nav. You actually get to the hotel around the back where you can drop everyone and all the cases etc off easily with good access. There is free parking in an off road car park nearby or you can park across the road at a daily cost. The hotel is very clean and the staff were excellent, very helpful and polite. We were there in April so the pool was a bit too cold to use but that’s not the hotels fault. You can use the indoor one at a charge (worked out 40 euros for two hours for four of us with shower caps that had to be purchased and used). The hotel itself is nice and clean and well looked after. There was evening entertainment. We went half board. The hospitality staff were very helpful. Our daughter suffers from allergies and they were very helpful with selecting and even cooking her food separately which was very kind. The food was a bit repetitive from night to night but that’s quite a general thing we’ve found. Santa Susanna itself doesn’t have much going on. We found ourselves jumping in the car and driving 20mins to Lloret de mar. We also went to tossa de mar which was very pretty and to Blanes for the day. There are much nicer beaches at all these places and you don’t have to try and cross a train line to get to the beaches. That was our only gripe. Everything else was fine. There’s plenty of public transport around if you need it.

Nice hotel, restaurant is more like a school canteen, cleanliness can be improved.