Cliff Side Suites

It was early in the season so there may have been some rough spots with room prep and service. The admin staff does well with English. Those who have a hard time with steps should not book any cliffside hotel! The breakfast was nice. ( coffee not awesome). The views are of course amazing and it’s an easy walk to many restaurants and tourist sites.

The hotel was worth it for the views alone. Breathtaking place to stay. The staff were incredibly friendly and helpful which made our stay enjoyable and relaxed. There are lots of steps (like most of Santorini). This is part of the experience! We loved the many areas to relax and chill out, and the room was very comfortable. Recommend staying here for sure.

The Cliff Side Suites Hotel is grossly misrepresented as a 4-star establishment, in reality, it resembles more of a 2-star quality experience. We had several disappointing communications with the Jet2holidays In-Resort Customer Helpers and Advisors whilst on holiday, and so had to take our complaint officially to Jet2 Holidays. From the moment we arrived, we noticed several issues that were inconsistent with the standard one would associate with a 4-star establishment. The facilities left much to be desired. The room appeared outdated and worn, contributing to an overall lacklustre atmosphere. Moreover, the quality of service we received during our stay was disappointing. Firstly, we had no meet and greet at the hotel drop off site. The minibus driver advised us to find our hotel by Google Maps, and we had to walk with several pieces of luggage each over cobblestones and numerous steps to reach the hotel, posing a potential health and safety risk. Upon arriving at Reception, a small room with only one room for one client, and already tired and hot from pulling luggage, the staff displayed a lack of enthusiasm and professionalism as we were left waiting outside in the midday heat without undercover shade or refreshments for an extended period of time. This greatly impacted our overall impression of the hotel and contributed to a sense of discomfort during our stay. Additionally, the amenities and features advertised on the Jet2 website and in promotional materials were not up to the expected standards of a 4-star hotel. We feel that we had gathered enough evidence to support our complaint, in demonstrating that the hotel did not live up to its claimed 4-star rating. 1. Speaking with Other Guests: We engaged in several conversations with fellow guests to gather more information about their experiences. These fellow guests support and share similar concerns about the hotel’s rating and appalling food served at breakfast times. 2. Contact the Hotel: We shared our observations with the hotel management during our stay and asked them to address our issues, which did not result in any immediate improvements or compensations. 3. Review Booking Details: We have reviewed our booking details, and on examination of the hotel’s description and amenities listed on the Jet2 platform where we made the reservation, we have compared the amenities and services promised in the booking to what we actually received during our stay. 4. Room Condition: The condition of our hotel room was far from what one would expect in a 4-star hotel. The furnishings appeared basic, dated, worn, and in need of maintenance along with industrial basic painted concrete flooring. There were noticeable signs of neglect including chipped paint, stained upholstery and scuffed furniture. Additionally, we were not provided with the following: a) Bed finishings, such as scatter cushions and end of bed runner as depicted on Jet2 images. b) A lack of adequ

My room had a balcony with the most amazing views of Santorini. And the location of the hotel was good, as it was away from the crowds, yet near enough to Fira. The breakfasts were good as well.

VERY much enjoyed our stay at Cliff Side Suites. Staff was excellent, friendly and super helpful (I.e. getting to airport). Cleaning staff was pleasant and did a great job w/the rooms. Pool staff was friendly and super helpful with drinks, towel and breakfast. There are so many hotel options in Santorini island and we would return to this hotel. Not perfect but hey that is typical of buildings in Greece :).

We had a magical stay at Cliff Side Suites! From the moment we checked in until the last night Dimitris at the reception desk treated us so well, even booking us on a last minute Catamaran tour at 10:30pm at night for the next morning! The room was incredibly spacious - we even had a loft with a second bed. We would go out for drinks in town but felt like the view from our room was better than anything we else we could've gotten in Fira so we would often head back and hang out on our private balcony with a bottle of wine enjoying the Caldrea view. Thank you for the best stay!

Great views, excellent staff. The pool area is small and pokey and the breakfast was underwhelming. The rooms were a good size but the fixture and fittings were poor quality. The cupboard door knobs fell off, the aircon left a puddle at the door - very slippery.