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5 star

Grand Hyatt São Paulo
4.6/5114 Reviews

Grand Hyatt São Paulo

Zona Oeste Sao Paulo|1.37km from Praça Visconde de Cunha Bueno

Latest booking 15 hrs ago

My recent stay at the Hyatt was horribly unpleasant. The driving factor for my complaint is the fact that I am currently opening an investigation for the robbery of $2.5K dollars in cash (which the hotel is well-aware of) from a passport holder inside of a backpack which never left the hotel upon my arrival from the airport. I submitted a claim and complaint for this issue on 9/10/22 in the morning (around 11AM) and it took the hotel a good part of the day (until 5PM) to call me back to address the serious issue. This was after I took many steps to alert them of my concerns: (1) I called them directly, (2) I was sent to submit a complaint to a Whatsapp Lost&Found number where I never received an answer, (3) I wrote an email describing the incident, and (4) I contacted a security team at my company Amazon, which spoke to the hotel and filed a civil police claim. Although you'd think this would be enough to ruin your hotel experience, there was more that took place during my stay which make me question the security of my belongings inside the room. To start off, when I checked in at around 12PM there was no room available, although I hoped that as a Hyatt Discoverist member I would have received priority treatment - I was deluded. Tired from a 15+ hour journey, I left the hotel and waited until 3PM for a promised email/call to let me know my room was ready, which never came. I then proceeded to call the hotel directly and was told that the room was ready, so I returned to the hotel to check-in. When I arrived, I was informed by the front desk that my room was not ready (jokes on me) and waited about 20-30 mins for a room to finally be assigned and my luggage returned. At last, I proceeded to my assigned room. Upon arrival, I opened my door to find another man inside working - who I startled and also told me he'd had the same issue during his own check-in process. You can imagine that if they are giving member guests incorrect key cards to enter rooms, this puts in question the overall safety and privacy of guests in the hotel. The next day, I ordered breakfast to my room which arrived cold, the eggs very badly made and bread dry - a subpar meal. Finally, days into my stay I was awoken at 1:30AM by very strange noises in the room next door behind my bed which seemed like banging of drawers and furniture being hit (I have recorded footage as evidence). I proceeded to call the hotel front desk and was told someone would come up to verify. No one ever came to my

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Explore Guest Reviews of Hotels in Sao Paulo

Searching for hotels near Praça Visconde de Cunha Bueno? Compare room rates and reviews to find your ideal stay.
Hilton Sao Paulo Morumbi
4.5/5130 Reviews
Zona Oeste
Not a cheap choice for Sao Paulo, but the hotel is great. They had gotten some new room safes that did not work properly, but this is the only negative on my last stay there. The gym stands out. It is on par with most commercial gyms.
Mercure São Paulo Berrini (Antigo Adagio)
4.2/542 Reviews
Zona Oeste
Adagio Berrini has always been my favorite place in Sao Paulo for long stay. Over the years, the welcoming crew, the quality of service and the superb location have been its main attributes. But now I have another powerful reason to stay at Adagio Berrini: the BSide Restaurant now open not only for breakfast and lunch but also for dinner and the evening crew under the leadership of Rodrigo and Cesar whose exceptional and friendly service set the bar high for others to match. Way to go, Rodrigo & César!
Estanplaza Berrini
4.4/578 Reviews
Zona Oeste
Very good hotel, comfortable rooms. You must replace towels because they look old. And the internet doesn't work well. When you select the Wifi and wait for the emerging window to connect, this never appears. I couldn't connect to the internet. Something to fix.
Intercity São Paulo Berrini
3.9/555 Reviews
Zona Oeste
The hotel is clean, the rooms are good, but breakfast is not to be desired and the parking is bad! In the morning breakfast, the mosquito eggs were green, yes ... green, soon one guest had complained and they took off the buffet, the milk was not frozen, the part of suckles, oats and granules were poorly preserved because they were mugs, no description of foods If you have any allergy, take care. Now the parking, I will make a direct complaint with the hotel and also with the parking company, two days were charged indebtedly, when the first day was charged, setting the withdrawal was up to half a day of the next day, 2h tolerance, we withdrew our car at 11h23 and charged another day!!!!!!! I'm late for a compromise and I couldn't lose time discussing ... Without telling you couldn't connect the car, we had to go down from the room to teach the manufacturer to connect.
Novotel Sao Paulo Morumbi
4.3/5118 Reviews
Zona Oeste
I have been to many countries but never have i experienced such amazing people, the friendliest I've seen ... always willing to help. You are sure to have thee best time ever. Highly recommended for families. Such warm hearted, welcoming people. I will come back to Brazil just to have the Novatel Morumbi experience. #10star rating Special mention to Claudio - who has seen to our every need,making is amazing
Sheraton São Paulo WTC Hotel
4.3/5118 Reviews
Zona Oeste
I am from the US, this was my first business trip to São Paulo, and I am very glad I chose this hotel. The location is great, the views are great, and the staff was very friendly. The breakfast Buffett was AMAZING! So many options like fresh fruit, fresh juice, and many many other options including Brazilian food I will not try to spell. I have executive status with Marriott; the executive lounge happy hour is exceptional with the complimentary cocktails and at typically 4+ options for Brazilian appetizers. My room was so spacious, including a stocked refrigerator in case I run out of water or feel like a beer. The room was exceptionally clean/tidy each day, and the staff, specifically Denise, was so thoughtful in tidying up my room. I kept forgetting my power adapter when I left for the day so I wrote a reminder note on the desk “bring power adapter”, so I could remember it when I walked out of the door. When I came back I found a new adapter for me to use so I wouldn’t forget to bring my other one to the office each day. Totally unnecessary, but such a thoughtful gesture I truly appreciated!!! Denise truly was the difference between a good stay and a great stay!

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