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Grand Hyatt São Paulo
4.6/5114 Reviews

Grand Hyatt São Paulo

Zona Oeste Sao Paulo|2.72km from Teatro Santander

Latest booking 24 hrs ago

My recent stay at the Hyatt was horribly unpleasant. The driving factor for my complaint is the fact that I am currently opening an investigation for the robbery of $2.5K dollars in cash (which the hotel is well-aware of) from a passport holder inside of a backpack which never left the hotel upon my arrival from the airport. I submitted a claim and complaint for this issue on 9/10/22 in the morning (around 11AM) and it took the hotel a good part of the day (until 5PM) to call me back to address the serious issue. This was after I took many steps to alert them of my concerns: (1) I called them directly, (2) I was sent to submit a complaint to a Whatsapp Lost&Found number where I never received an answer, (3) I wrote an email describing the incident, and (4) I contacted a security team at my company Amazon, which spoke to the hotel and filed a civil police claim. Although you'd think this would be enough to ruin your hotel experience, there was more that took place during my stay which make me question the security of my belongings inside the room. To start off, when I checked in at around 12PM there was no room available, although I hoped that as a Hyatt Discoverist member I would have received priority treatment - I was deluded. Tired from a 15+ hour journey, I left the hotel and waited until 3PM for a promised email/call to let me know my room was ready, which never came. I then proceeded to call the hotel directly and was told that the room was ready, so I returned to the hotel to check-in. When I arrived, I was informed by the front desk that my room was not ready (jokes on me) and waited about 20-30 mins for a room to finally be assigned and my luggage returned. At last, I proceeded to my assigned room. Upon arrival, I opened my door to find another man inside working - who I startled and also told me he'd had the same issue during his own check-in process. You can imagine that if they are giving member guests incorrect key cards to enter rooms, this puts in question the overall safety and privacy of guests in the hotel. The next day, I ordered breakfast to my room which arrived cold, the eggs very badly made and bread dry - a subpar meal. Finally, days into my stay I was awoken at 1:30AM by very strange noises in the room next door behind my bed which seemed like banging of drawers and furniture being hit (I have recorded footage as evidence). I proceeded to call the hotel front desk and was told someone would come up to verify. No one ever came to my

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Breakfast

Park Inn by Radisson Berrini
4.3/594 Reviews

Park Inn by Radisson Berrini

Zona Oeste Sao Paulo|1.04km from Teatro Santander
The hotel is not a real Radisson. I know that Radisson has a licensed contract with some hotels, but they are not Radisson - which is a great hotel chain with high standards. The hotel is well located if you will be at berrini region. Breakfast is well served with good options. Rooms are large but pretty basic, nothing really special. I did not like the bathroom: they are pretty old, need some refurbish and illumination is not the best. My problem about the hotel was the service, it is pretty bad. My welcome was ridiculous, I arrive at the hotel at 11am in a Monday. Apparently I was revived by the manager...after doing the checkin he informed me that the room was ready but since the hotel standard checkin is 2pm I would need to pay 50% more on the daily. To me doesn’t make any sense, specially if the room was ready to me...looks like a scam. When I complained saying: it was a good time when hotels offered early checkin for free, he replied ironically in a passive aggressive way: In fact we offer for free but after 12:30pm feel free to wait here and try your luck. My true desire was to walk away...but after 9h flight plus 2h of traffic to get there I just wanted to take a shower. So I accepted. To my surprise, next to me there was a young lady doing checkin without any luggage. She was informed about the same hotel rule, but when protesting the same guy who was attending me said to the other receptionist: just a second that I will release her in the system. It was really shocking... Strangely this girl was alone without luggage but as soon as we entered together in the elevator another guy (without luggage as well) followed her, entering in the room with her. He did not checkin in the hotel by the way. I really don’t want to do any judgement but the whole behavior looks super weird - I just know that I don’t want to be in this kind of hotel. Speaking about service: in the room the cleaning part is not good. It was incredible hot in São Paulo, so one day I left one of my keys inside the room with air conditioner on, the cleaning lady took it off and I kept only with a key. The general experience should be Re-think.

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Explore Guest Reviews of Hotels in Sao Paulo

Searching for hotels near Teatro Santander? Compare room rates and reviews to find your ideal stay.
Mercure São Paulo Berrini (Antigo Adagio)
4.2/541 Reviews
Zona Oeste
Adagio Berrini has always been my favorite place in Sao Paulo for long stay. Over the years, the welcoming crew, the quality of service and the superb location have been its main attributes. But now I have another powerful reason to stay at Adagio Berrini: the BSide Restaurant now open not only for breakfast and lunch but also for dinner and the evening crew under the leadership of Rodrigo and Cesar whose exceptional and friendly service set the bar high for others to match. Way to go, Rodrigo & César!
Estanplaza Berrini
4.4/578 Reviews
Zona Oeste
Very good hotel, comfortable rooms. You must replace towels because they look old. And the internet doesn't work well. When you select the Wifi and wait for the emerging window to connect, this never appears. I couldn't connect to the internet. Something to fix.
Blue Tree Premium Faria Lima
4.3/5108 Reviews
Zona Oeste
The environmental facilities are more traditional and fairly clean. The service is not timely, and the front desk needs to be reminded many times before the required items will be delivered to the room. The geographical position is superior, convenient for shopping and business travel.
Intercity São Paulo Berrini
3.9/554 Reviews
Zona Oeste
The hotel is clean, the rooms are good, but breakfast is not to be desired and the parking is bad! In the morning breakfast, the mosquito eggs were green, yes ... green, soon one guest had complained and they took off the buffet, the milk was not frozen, the part of suckles, oats and granules were poorly preserved because they were mugs, no description of foods If you have any allergy, take care. Now the parking, I will make a direct complaint with the hotel and also with the parking company, two days were charged indebtedly, when the first day was charged, setting the withdrawal was up to half a day of the next day, 2h tolerance, we withdrew our car at 11h23 and charged another day!!!!!!! I'm late for a compromise and I couldn't lose time discussing ... Without telling you couldn't connect the car, we had to go down from the room to teach the manufacturer to connect.
Estanplaza Funchal Faria Lima
4.2/572 Reviews
Zona Oeste
Ok, the twin bed is too small
Mercure Sao Paulo JK
4/533 Reviews
Zona Oeste
Value for money-because the front desk can speak English, I often ask the front desk for help. Photo 1 is the breakfast plate delivered to the room. Sao Paulo was locked down during the two weeks of the epidemic. The breakfast restaurant was not opened and was changed to delivered to the room. Photo 2 is a restaurant, I went to have breakfast before; Photo 3 ran the gym once, the gym is not big, but the basic equipment is available.

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