Sky Rock Sedona, a Tribute Portfolio Hotel

The location of the hotel is quite good with nice views and Whole Foods nearby. I met with the aircon issue and maintenance mgr helped to change a room quickly. Although it was smaller but problem solved promptly.Streams are out of work and cannot be fixed due to holidays.

Was charged twice for room which would have been not so bad if they were amazing but they weren't. They were tired with dirty rooms with various fixing that were I secure. There was no real point in changing rooms as there was a group of us and the rooms were the same. Wouldn't recommend to anyone wish I'd stayed at the sky ranch which was a much nicer and better value property. Not worth the money avoid

This stay was for a landmark birthday for my wife and I wanted to give her the 5 star experience she deserved. Unfortunately, I was disappointed and underwhelmed with the accommodations. Here are the problems we experienced: The hotel was under construction for renovations. Had I known this was going on, I wouldn't have stayed there. I reserved a room with a king sized bed but was given a room with 2 queens. When I went to the front desk to complain, I was told that they were sold out and I wasn't going to get what I had reserved. When I pressed the issue, the clerk said that she only worked the front desk and looked annoyed that I wasn't satisfied. Now on to the room, there was no patio and the "view" was of the parking lot. We discovered that the water had been turned off without any notification even though I had talked to the front desk 5 minutes earlier. I had to call the front desk because there was no shampoo in the shower and requested that some be sent to us. The TV in the room wasn't connected to the internet and wasn't operational. After the water was turned back on, there was no cold water in the bathroom sink, only the bathtub (for the remainder of our stay). There was no apparent soundproofing in the room because I could hear the guest in the next room having a phone conversation with his wife (via speaker) and at night, I could clearing hear him snoring. And in the morning, his 6 am alarm clock waked us up each morning we were in the room. The room was very spartan in the decorations. Not the 5 star resort that the website alluded to. In fairness, aside from the front desk clerk that was there when I checked in, the remaining staff were amazing! A special shout out to Austin who worked the temporary dining room in the morning and to Guadalupe, who worked the front desk when I checked out.

No internet available and no one was concerned. Breakfast was not good and the woman working breakfast counter was unpleasant. A very shading "customer service" guy who followed us to our car insisting we go to a particular restaurant. The $35.00/day hidden parking fee while the parking lot was often full.

I like the service at front desk during check in. The complimentary shuttle is great! We used it to get around town, it saved us the time of navigating and looking for parking. The rooms face beautiful red rocks, gorgeous!!

Walking into the lobby to check-in was the first time we have ever felt so judged and unwelcome at any establishment. After a long road trip to get there, the lady with the long dark hair and false eyelashes who works the mid morning afternoon shift looked us up and down as if we don’t belong here and are scum. Not friendly or welcoming in anyway and no smile in sight as well. We were so uncomfortable and intimidated and considered leaving the property because of that experience. The room and the views were good. You will have no view on the first floor. Our room door was off kilter and had a half inch crack allowing bugs to get in. There was also a pile of crumbs left outside our room door entrance when we first arrived. Breakfast was approximately $25 and delicious. Also the elderly lady working breakfast on Wednesday mornings was so funny, friendly and kind and hardworking. The shuttle, fire pits and open breakfast buffet are inconsistent and run some days but maybe not today. Parking is an extra $35 a night and it’s difficult to get a spot after 6pm. It appears as though this hotel is trying to cater to the high class and ritzy population. If I could leave with one word of advice, don’t judge a book by its cover.

Great place to stay. Beautiful views. Great accommodations. Janice at the front desk was so kind and very pleasant to work with. Would definitely stay here again.