From the moment of our airport pick-up, I've been incredibly, incredibly dissatisfied. The driver only had one hand on the wheel, which felt really dangerous, especially since we had elderly family and children with us. We were all on edge the whole ride. Then, when we checked into our room, we told the front desk we'd also be brushing our teeth at night and needed toothbrushes and toothpaste. The front desk staff informed me that toothbrushes are reused, and gave me two tubes of toothpaste. Later, after dinner, we returned quite late, only to find your water heater was broken. My mother and son both had to take cold showers, and now my mother is starting to sneeze. We had to switch rooms in the middle of the night. When I undressed my niece to get her ready for a shower, there was no shower gel or shampoo in the bathroom. My mother had to go to the front desk again to get some. After the shower, we realized there were no bath towels, so I had to ask the front desk yet again. This afternoon has been one problem after another. Absolutely terrible.
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