Kingtown Hotel Plaza Shanghai Reviews
Kingtown Hotel Plaza Shanghai
No.126 Xinzha Road, Huangpu District, Shanghai, 200003, ChinaView Hotel Details
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1 night
Kingtown Hotel Plaza Shanghai Guest Reviews
4.6/5
Very Good
4235 review
Verified reviewsLocation4.6
Amenities4.5
Service4.7
Cleanliness4.6
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All reviews(4235)
Positive reviews(4152)
Reviews with photos/video(601)
Friendly front desk staff(1007)
Easy to get around(372)
Delicious breakfast(171)
Close to metro(153)
Perfect for business trips(136)
Convenient for shopping(133)
Large rooms(128)
Loved the view(77)
Negative reviews(83)
Manjitkr
Superior Room (2 Beds)
Stayed in Feb 2025
Family
1 review
Outstanding
Posted on Feb 24, 2025
It was an amazing stay at Kingtown Hotel. It's price point is great for the good quality served. The receptionist were very kind and fluent in english. The housekeeping staff were friendly too. The food delivery robot was so cute!! Everything was clean and neat. You can walk about 7 minutes to Xizang middle road for food like Mcdonalds and Kfc. Family mart convenient store is nearby there too. Location is near to tourist attractions as well. Breakfast is amazing, there's chinese and western, and the very nice chef cooks eggs and rice noodles etc on the spot which was so delicious. Good options for gluten and lactose intolerant people. There were slippers and dont worry about the see through shower screen, its covered. Only thing is i thought it was listed that there will be a fridge and iron but there wasnt any, but perhaps because its winter. And there's no safebox. Also the window handle was loose. Otherwise everything was great :)
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Response from Property: Dear guest，greetings from Shanghai Plaza Kingtown hotels, hope you are having a good day. Thank you vey much for sharing your experience. We look forward to serving you better in the future.
Lynette Loke
Exquisite Double Bed Room (LEOXAO Toiletries)
Stayed in Jan 2025
Family
14 review
Outstanding
Posted on Jan 15, 2025
Great location, 3 mins walk to XinZha Subway Station
Staff are very helpful and attentive
Room is huge and clean
6/9
Response from Property: Dear guest，greetings from Shanghai Plaza Kingtown hotels, hope you are having a good day. Thank you vey much for sharing your experience. We look forward to serving you better in the future.
Mich*
Exquisite Double Bed Room (LEOXAO Toiletries)
Stayed in Dec 2024
Family
3 review
Very Good
Posted on Jan 2, 2025
Overall a good experience to stay not too far from nanjing Road but not too near the huge crowd. However, the bathroom sink keep on clogging. I think it need fixing. But overall experience was good.
Response from Property: Dear Our Valued Guest,We are glad to hear from you that you had a great stay with us in recent trip to Shanghai and thank you for your positive comments about our hotel. We are looking forward to welcoming you in near future!
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Guest User
Exquisite Double Bed Room (LEOXAO Toiletries)
Stayed in Dec 2024
Couples
4 review
Outstanding
Posted on Feb 17, 2025
Nice location, not far from Metro Xinzha Road. Room was quite good and bed is very comfortable. Breakfast is also excellent, really love the noodle and wanton soup.
Response from Property: Dear guest，greetings from Shanghai Plaza Kingtown hotels.We are very happy that this stay has brought you a pleasant experience, and thank you very much for your affirmation of all aspects of the hotel.It is our greatest honor to be recognized by you, and it also gives us great motivation to continue to improve innovate, and strive for perfection in our future services, so as to provide better services and a comfortable environment to every guest.
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Guest User
Exquisite Double Bed Room (LEOXAO Toiletries)
Stayed in Dec 2024
Travel with friends
1 review
Outstanding
Posted on Dec 29, 2024
Excellent front desk services especially from staff xiao mei. Helped us to arrange for transport to airport for our return flight.
Response from Property: Dear guest，greetings from Shanghai Plaza Kingtown hotels, hope you are having a good day. Thank you vey much for sharing your experience. We look forward to serving you better in the future！
Katariina P
Superior Room (2 Beds)
Stayed in Dec 2024
Family
1 review
Outstanding
Posted on Jan 3, 2025
The room was clean and the view was great. We booked the hotel with the breakfast because someone here in the reviews said that the breakfast is good for vegetarians and vegans. And it really was so thank you! The location was quiet and within walking distance from People's square and Qufu road metro stations. We were there in December so it was nice that we could operate the room's heating system ourselves.
Response from Property: Hello dear guests! The stream is slow, but time remains. Thank you for your support. We will continue to provide good quality and service as always to thank you for your support and love. We look forward to your visit again and wish you a happy stay every day!
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Desi d
Superior Room (2 Beds)
Stayed in Dec 2024
Family
2 review
Outstanding
Posted on Dec 26, 2024
Great location great room great staff and very polite and patience and big bed and comfortable environment. Very great of xiao mei front liner is so helpful
Response from Property: Dear guest，greetings from Shanghai Plaza Kingtown hotels, hope you are having a good day. Thank you vey much for sharing your experience. We look forward to serving you better in the future！
Skyvixion
Guestroom - Double Occupancy
Stayed in Dec 2024
Family
4 review
Outstanding
Posted on Dec 23, 2024
The front desk staff were very friendly and polite, which made check-in a pleasant experience. The location is super convenient, close to the MRT station, making it easy to get around. The room was also very clean and comfortable.
Highly recommend this hotel for a hassle-free and enjoyable stay!
Response from Property: Dear guest，greetings from Shanghai Plaza Kingtown hotels, hope you are having a good day. Thank you vey much for sharing your experience. We look forward to serving you better in the future
Wirangrong
Exquisite Double Bed Room (LEOXAO Toiletries)
Stayed in Jan 2025
Business travelers
8 review
Outstanding
Posted on Jan 22, 2025
Hotel is very good, clean, complete facility, reception staff is very helpful.
Response from Property: Dear guest，greetings from Shanghai Plaza Kingtown hotels, hope you are having a good day. Thank you vey much for sharing your experience. We look forward to serving you better in the future.
Gervasione
Superior Room (2 Beds)
Stayed in Dec 2024
Business travelers
7 review
Amazing
Posted on Dec 16, 2024
Lovely view, nice hotel, the rooms are excellent, new and clean. Some stuff not working but reception always fixes everything in a second.
Response from Property: Dear guest，greetings from Shanghai Plaza Kingtown hotels, hope you are having a good day. Thank you vey much for sharing your experience. We look forward to serving you better in the future.
Pei Yu
Superior Room (2 Beds)
Stayed in Dec 2024
Travel with friends
5 review
Great
Posted on Jan 21, 2025
Room is big enough to open two luggage. I got one occasion that my leg was itchy and redness after one night sleep.
Response from Property: Dear guests, thank you for choosing Shanghai Plaza Kingtown hotel. As a hotel, we have many areas that need to be improved. Thank you for your sincere feedback and look forward to seeing you again and experiencing our improvements. All the staff of Kingtown Plaza wish you a happy work and everything goes well!
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Guest User
Exquisite Double Bed Room (LEOXAO Toiletries)
Stayed in Nov 2024
Family
1 review
Outstanding
Posted on Nov 28, 2024
The receptionist 江琪 is very nice, their overall service is very good, and the hotel buffet breakfasts are excellent. Recommended for travellers who want to stay close to city centre of Shanghai.
Response from Property: Dear Our Valued Guest,We are glad to hear from you that you had a great stay with us in recent trip to Shanghai and thank you for yourpositive comments about our hotel. We are looking forward to welcoming you in near future!
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dinotravels
Superior Room (2 Beds)
Stayed in Nov 2024
Family
22 review
Amazing
Posted on Nov 29, 2024
Hotel staff is friendly and helpful. A bit of walk from the metro to the hotel especially if you are dragging your luggage. Neighbourhood is a little quiet at night. Hotel is clean! Overall good stay.
Response from Property: Dear guest，greetings from Shanghai Plaza Kingtown hotels.We are very happy that this stay has brought you a pleasant experience, and thank you very much for your affirmation of all aspects of the hotel.It is our greatest honor to be recognized by you, and it also gives us great motivation to continue to improve innovate, and strive for perfection in our future services, so as to provide better services and a comfortable environment to every guest.
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halfdotz
Exquisite Double Bed Room (LEOXAO Toiletries)
Stayed in Nov 2024
Couples
21 review
Amazing
Posted on Nov 22, 2024
Though I got suspected bed bug bite at first night, the staff quickly do service recovery by upgrading our room and offered complimentary breakfast. The staff service was good and there are gym at level 1 and washing machine and dryer too. The hotel is quite near metro line 1 and nanjing east street. The breakfast is sumptuous too.
Response from Property: Dear Our Valued Guest,We are glad to hear from you that you had a great stay with us in recent trip to Shanghai and thank you for yourpositive comments about our hotel. We are looking forward to welcoming you in near future!
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mlian
Exquisite Double Bed Room (LEOXAO Toiletries)
Stayed in Nov 2024
Couples
6 review
Outstanding
Posted on Nov 21, 2024
Hotel exceeded my expectations! Location was only a 10min walk from Nanjing Road and had many stores around. Service was great too, we were able to deliver packages to the hotel and the staff were helpful. House keeping came everyday and provided fresh towels and water bottles. Overall would highly recommend and is great value for money!
Response from Property: Dear Our Valued Guest,We are glad to hear from you that you had a great stay with us in recent trip to Shanghai and thank you for yourpositive comments about our hotel. We are looking forward to welcoming you in near future!
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