Anonymous User
June 17, 2021
Hotel service staff (front desk and guest room) need training! ! ! If the hotel goes bankrupt, the service must be inadequate! ! !
1. The front desk speaks a bit bitterly and will not be flexible. If the guest has something left, ask if it can be delivered to the front desk. I will pick it up at the front desk, and the front desk will directly let me go upstairs to pick it up. Not only me, the hotel manager can Feel it!
2. Seeing the guests come in at the front desk, they say hello, good afternoon, good evening, do not stand up, just sit and touch the phone and glasses without looking at the guests. Is this polite or basic education? ? What about the service? What about training?
3. A lady of Han nationality at the front desk is pretty, but she appears insincere and has a thorny speech. I think it must not be my client who gave her this kind of evaluation.
4. When the invoice was issued, my unit clearly scanned the QR code and displayed it, and the front desk could read it incorrectly. It was still inattentive. It felt like I owed her money. Can I be a little bit distracted? ?
5. You are all part-time workers in the service industry. Don't look like a landlord. Customers don't owe you money.
6. Manager, if you see this evaluation, please pay attention to hotel management and hotel training, not to mention giving guests a good impression, at least the etiquette of being a man is enough, and then I would like to remind you that if the hotel goes bankrupt, it is really service For the problem, the facilities and hardware are quite good.
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