Best Western Plus the Quays Hotel Sheffield Reviews

We enjoyed staying in a hotel despite the fact a sauna was out of order. The staff is very professional and helpful. The room was nice, clean and well equipped with everything that you needed for a short stay.

This hotel sprang an £8 parking charge and a £50 deposit on a check in which took more than 25 minutes and has not returned the deposit, something very dodgy about this place and should avoid

Hotel was in a decent location was abit of a walk to the city centre. Rooms were spacious and clean.

There wasn't much need for service with a one night stay but, it looked as though if needed, it was there. Location was OK if the canal side bars were accessible through the rear of the lobby but it was locked so had to turn a 2min walk into a 10min walk but not the end of the world. There were hairs in the bath and some rubbish in the corner of the room but other than that, all was fine. Loved they had an iron and ironing board but the cover was a little grotty. Overall, I'd stay again.

Fantastic hotel, delicious breakfast, definitely recommend

Excellent

Great hotel, facilities were good. Great location. Would stay again.

Best hotel so far

The service attitude of the hotel is good. It is a bit walking distance from the train station, but not far from the bus station.

The staff were lovely, plenty of space in the car park (unlike other city centre hotels) and the room was clean and warm. The only drawback was the noise from the renovation work (they work at the weekend too!).

Only stayed for one night but found the room very comfortable. The only negative was the shower, it could have been more powerful and the water wasn’t very hot. Breakfast was very good with a wide selection to suit all tastes.

Staff are lovely, hotel needs updating but is currently undergoing works, leisure facilities need updating, sauna was closed, pool fine but changing rooms rather tired. Everything was clean and tidy, we didn’t eat there as meeting friends.

Lovely staff at breakfast and reception. Clean. Only negative is it's the middle of winter with a summer duvet on and no blanket. Took a while for the radiator to heat the room up and didn't feel comfy in bed

Please be aware that they do ask for the £50 deposit. Pay by card, not phone as they can't refund your phone. There's also the issue of parking. Please see attached photo for more information. Other than that it was a pleasant trip.