To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(124)
Positive reviews(123)
Reviews with photos/video(53)
Awesome amenities(28)
Delicious breakfast(20)
Convenient parking(13)
Friendly front desk staff(11)
Well decorated(10)
Close to scenic area(8)
Well designed(6)
Perfect for kids(5)
Negative reviews(1)
Guest User
Tranquil Twin Room (Smart Bathroom + Zero Pressure Mattress)
Stayed in Jul 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 17, 2024
The hotel is newly renovated and has no smell. It also has fitness equipment and a washing machine. There is a stream in front of the door and a row of seats. It is very comfortable to drink a cup of coffee! The breakfast is considered to be among the top-notch hotels in town, with a variety of varieties. The front desk is very welcoming. When we checked out and found out that we couldn't find a car and had children with us, they arranged for a supervisor to take us to the bus station. It was very good!
Original TextTranslated by Google
Response from Property: Hello, dear guest~ It’s worth it because of you. I am very happy to meet you in the beautiful Shennongjia! Thank you for choosing Element Hotel Muyu Town Mengka. We were lucky enough to meet each other, and we just hit it off. Thank you again for your full five-point praise and encouragement for us. We will continue to work hard~ We look forward to meeting you again and waiting for you~
Guest User
Tingxi Double Bed Room (Smart Bathroom + Zero Pressure Mattress)
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 8, 2024
I specially chose this hotel to take my children out for fun. The supporting facilities are very new and the rooms are clean and tidy. The monkey theme can be seen everywhere in the hotel. The children especially like it🥰. The waiters are also very enthusiastic and prepared exquisite food for us. Fruits and breakfast are also rich and varied. The location of the hotel is also excellent. It is just above Muyu Town. There is its own parking lot in front of the hotel. Next to it is the Muyu Tourist Distribution Center and restaurant. It is only 300 meters away from the entrance of Guanmen Mountain Scenic Area, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear guests, your sincere praise is a heartfelt compliment to all our partners at Mengka Element. It gives us the confidence to persist in being a deliverer of a beautiful lifestyle. We have always been taking it as our mission to create an exquisite journey and a slow life. We look forward to working with you. You will meet again in the secret land of Shennongjia. I also wish you a safe journey, come often, and long-term thoughts!
Guest User
Tingxi Double Bed Room (Smart Bathroom + Zero Pressure Mattress)
Stayed in Jul 2024
Family
3 review
1.5/5
Posted on Aug 7, 2024
Very poor, the price does not match the quality at all. Even the most basic hygiene requirements are not met. There is yellow and disgusting residue on the toilet seat. It's not that there are no rooms in Shennongjia during the peak season. I really want to return it immediately. After the feedback, two people came up to help you clean it up, but no one gave the proper feedback on this matter.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, we sincerely apologize for your unpleasant experience at Element Hotel Mengka. Regarding prices, they are indeed greatly affected by the market during peak seasons. We have upgraded the Cloud View room type with sofa for you, hoping to bring you a better stay experience. Regarding hygiene issues, our hotel has a strict ward inspection system, but if this happens two hours after you check in, although the cause cannot be fully determined yet, we will arrange personnel to deal with it as soon as possible. The staff's cheerful behavior made you dissatisfied, and we apologize again. Their intention is to make children happy, but they ignore your feelings. We will strengthen employee training and enhance service awareness. We are well aware of the importance of hygiene and will further strengthen the ward rounds process to ensure that every room meets hygiene standards. At the same time, we will also improve the feedback mechanism to provide timely and appropriate responses and solutions when guests raise issues. We hope that you can give us a chance to improve, and we will work hard to improve our service quality so that you can have a new experience during your next stay. We apologize again and thank you for your feedback.
Guest User
Tree House Family Room (Smart Bathroom + Zero Pressure Mattress)
Response from Property: 尊敬的賓客您好!看到您對我們工作的肯定,小萌和全體工作人員甚是感動,國慶期間遊客較多,早餐品種供應不足的問題小萌一定積極整改,假期為滿足顧客各方面的需求也增加了高額的人工成本,感謝您能體諒價格的上浮,下次可以淡季過來體驗更具性價比的萌卡,更美的神農架!祝您全家安康,旅途愉快!
Guest User
Tranquil Double Bed Room (Smart Bathroom + Zero Pressure Mattress)