Yusen Mountain Forest ·Rafael Homestay (Shenzhen East Overseas Chinese Town Branch) Reviews
Yusen Mountain Forest ·Rafael Homestay (Shenzhen East Overseas Chinese Town Branch)
Building 12, Zone 8, Tianlu, OCT East, Yantian District, Shenzhen, Guangdong, ChinaView hotel details
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Guest Reviews of Yusen Mountain Forest ·Rafael Homestay (Shenzhen East Overseas Chinese Town Branch)
9.4/10
Outstanding
797 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.2
Service9.5
Cleanliness9.5
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All reviews(797)
Positive reviews(786)
Reviews with photos/video(474)
Relaxing hot springs(94)
Offers pick-up/drop-offs(93)
Clean pool(61)
Delicious breakfast(57)
Great air circulation(51)
Perfect for kids(46)
Nice sea view(24)
Negative reviews(11)
TuxiaojieMissBunny
Hot Spring Room - Garden-View (2 Beds) (Terrace, Pool) (Building A)
Stayed in Apr 2026
Solo traveler
8 reviews
10/10
Outstanding
Posted on Jun 1, 2026
Came here solo to escape to the mountains for Children's Day, haha! 😄 This villa guesthouse is nestled halfway up the mountain in Overseas Chinese Town East. It's incredibly quiet, the air is great, and it's surrounded by lush greenery – exactly my style! 😍
I rarely stay in guesthouses because I always worry about cleanliness. But this place is fantastic, super clean! The bedding was really comfortable too, I actually had a rare night of high-quality sleep. ☺️ My room also had a large balcony with a view.
As for facilities, there's a hot tub and a pool. There weren weren't many people, so I practically had the place to myself. Breakfast is served individually, and you get amazing mountain views. You can also head up to Tea Stream Valley on the mountaintop to ride the small train. They offer shuttle service to Dameisha Metro Station and the mountaintop. Overall, a pretty good experience!
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6/11
Response from Property: Dear Guest, thank you so much for taking the time to write such a heartwarming five-star review about your stay. We sincerely hope our service made your trip a joyful one. We have a spacious garden for you to relax in, and each villa has a swimming pool and hot spring to add to your enjoyment. We also provide a delicious breakfast, refreshing welcome fruits, and a complimentary aromatherapy gift upon departure. Thank you again for choosing Rafael Homestay, and we look forward to your next visit!
Yixuexuexue
2-bed Room With Garden View
Stayed in May 2026
Traveling with friends
2 reviews
10/10
Outstanding
Posted on Jun 15, 2026
Environment: The environment is fantastic, with lush greenery all around and surprisingly few mosquitoes. Nestled against the mountains, it offers expansive views and incredibly fresh air. The abundance of green is super therapeutic.
Facilities: The facilities are comprehensive. The pool and lounge areas are well-maintained and spotless. All household amenities are provided, making for a comfortable and relaxed stay.
Service: The service is excellent. The owner is warm and thoughtful, responding quickly to any requests. They are gentle and attentive, ensuring a top-notch experience.
Overall, it’s the perfect place to relax with friends, away from the city's hustle and bustle. It's quiet, pleasant, and offers incredible value for money. I've already recommended it to my friends and will definitely be back!
Original textTranslated by Google
Response from Property: Thank you for your appreciation of Lucerne Mountain Lodge and your detailed review. We are honored to have provided you with a satisfactory stay. Providing you with a clean, comfortable environment and attentive service is the duty and mission of every butler. We are delighted to receive your praise and recognition!
Guest User
Comfy Family Friendly Hot Spring Room - Garden-View (Terrace, Pool) (Building B)
Stayed in May 2026
Traveling with friends
3 reviews
10/10
Outstanding
Posted on Jun 6, 2026
A rare oasis of tranquility in Shenzhen! It's only a 40-minute drive from the city, and as soon as you arrive, you're surrounded by lush trees and birdsong – so incredibly relaxing. The restaurant is also excellent, and all the staff are super friendly. I'll definitely come back here to de-stress next time work gets too much.
Original textTranslated by Google
Response from Property: 感謝您對琉森山林的喜愛以及您的細心點評,十分榮幸能為您帶來一次滿意的入住體驗,為您提供乾淨、舒適的入住環境以及細緻周到得到服務,是我們每一位管家的職責和使命很開心能得到您的讚美與肯定!
Kristina1010
2-bed Room With Sea View
Stayed in Apr 2026
Traveling with friends
17 reviews
8.0/10
Very good
Posted on Jun 10, 2026
To be fair, this hotel is absolutely stunning and boasts an excellent location surrounded by beautiful scenery. From the window, you get breathtaking views of both the sea and the natural mountain landscape up above.
That said, getting around proved quite difficult for us as foreign visitors, even though the hotel runs a twice-daily shuttle bus to and from the town centre. The shuttle driver himself was incredibly kind, and we really liked him, but that could not make up for the other inconveniences. There are virtually no shops nearby, and parcel deliveries of essential items are not possible here either.
We booked accommodation at this hotel partly because we believed there would be a swimming pool right next to our unit, yet we discovered the pool is situated in a separate building block, requiring a walk to reach it. Mosquitoes were also abundant; sitting out on the balcony was completely unfeasible.
The views are undeniably gorgeous, and this spot would suit travellers seeking a quiet, secluded retreat. However, it was far too inconvenient for our needs. Having your own vehicle would likely make staying here much more manageable.
The breakfast offering is not well-suited for foreign guests either. On our first morning, we were served a pre-plated traditional Chinese breakfast with no choices available there was no selection of food to pick from as we pleased. The following day, a member of the front desk staff asked if we would prefer alternative meals and offered to prepare omelettes for us, though we declined the offer.
All things considered, the hotel rooms themselves are pleasant. Our experience was a mixed bag, about fifty-fifty. We even booked an additional room shortly after arriving, drawn in by the peaceful natural surroundings at first. Yet we quickly encountered drawbacks: the unusable balcony, the inconveniently located swimming pool, the persistent mosquitoes, and other small frustrations.
Ultimately, whether this hotel works for you entirely depends on what you hope to get out of your trip
Response from Property: Dear Guest, thank you very much for your honest review. Because our guesthouse is located in the Maluanshan Mountains, with dense vegetation and a good ecological environment, mosquitoes are much more active here than in the city. This is unavoidable. We also provide outdoor mosquito repellent. Regarding transportation, although it's in the mountains, it's a developed scenic area, and getting around by taxi is generally not a problem. The nearest commercial area is only 3.5 kilometers away. While not as convenient as in the city, it won't affect your normal needs during your stay. After all, being in the mountains, it can't compare to the hustle and bustle of the city. You come here to enjoy the tranquility and fresh air of the mountains. We sincerely apologize that your stay may have caused some dissatisfaction.
Guest User
Comfy Room - Mountain-View, Garden-View (Double Bed) (Terrace) (Building B)
Stayed in Apr 2026
Traveling with friends
7 reviews
10/10
Outstanding
Posted on Jun 1, 2026
It was a great travel experience. Both the kids and adults were very relaxed, the service was excellent, and the room view was fantastic!
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your stay and your praise. We are delighted to have provided you with a wonderful time. Your appreciation is a great encouragement to our guesthouse and a driving force for our improvement. We will continue to be enthusiastic and dedicated to making every guest feel at home. We eagerly look forward to your next visit and wish you a pleasant stay.
Nibaba
Garden Hot Spring Room - Garden-View (Double Bed) (Terrace, Pool) (Building A)
Stayed in Apr 2026
Couple
35 reviews
10/10
Outstanding
Posted on May 19, 2026
Staying at this B&B in the mountains was incredibly therapeutic! It boasts breathtaking mountain and sea views, allowing you to overlook the entire landscape right from the property. The extra-large private garden is elegant and relaxing, and there's a clean, comfortable pool perfect for unwinding. The environment in the mountains is serene and peaceful, with fresh air full of negative ions, offering a tranquil escape from the hustle and bustle. The B&B's facilities are comprehensive and well-maintained, and the staff are warm and attentive, patiently helping with any requests. The service is truly thoughtful. This is absolutely my top choice for a relaxing getaway and highly recommended!
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6/9
Response from Property: Dear Guest, thank you so much for taking the time to write such a heartwarming five-star review about your stay. We sincerely hope our service made your trip a joyful one. We have a spacious garden for you to relax in, and each villa has a swimming pool and hot spring to add to your enjoyment. We also provide a delicious breakfast, refreshing welcome fruits, and a complimentary aromatherapy gift upon departure. Thank you again for choosing Rafael Homestay, and we look forward to your next visit!
Shiwodeyueliang
Hot Spring Room - Garden-View (Double Bed) (Terrace, Pool) (Building A)
Stayed in Apr 2026
Couple
4 reviews
10/10
Outstanding
Posted on May 19, 2026
Seriously unearthed a hidden gem! The environment is incredibly healing; opening the window reveals stunning views of green mountains and trees. The air is fresh, it's wonderfully quiet, and it's so relaxing to be away from the city hustle. The room was clean and tidy, decorated warmly and elegantly, and the bedding was super comfortable, ensuring a great night's sleep. The host was very warm, easygoing, and provided thoughtful, meticulous service with great attention to detail. The surrounding scenery is absolutely breathtaking, perfect for photos. Dining and staying here were both very pleasant, and it offers excellent value for money. I'll definitely come back for my next vacation and highly recommend it to everyone!
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6/7
Response from Property: Thank you for your appreciation of Lucerne Mountain Lodge and your detailed review. We are honored to have provided you with a satisfactory stay. Providing you with a clean, comfortable environment and attentive service is the duty and mission of every butler. We are delighted to receive your praise and recognition!
The service absolutely does not match the price! If you book a standard room, it's incredibly noisy with terrible soundproofing – you can literally hear the chickens next door crowing! If you opt for the most expensive room, the service still can't keep up. They promised to deliver breakfast to the room, but it never arrived. When I messaged them about bringing charcoal, they deliberately ignored it after replying once. If you're hoping for a high-floor room with a good view, be warned: the Wi-Fi is terrible, constantly disconnecting. Definitely don't book here if you plan on gaming during your stay. During the May Day holiday, the front desk was unstaffed for half an hour! This place is located in a completely abandoned villa complex. If it's not a public holiday, definitely do not go – it's like staying in a ghost villa, you're the only one in the entire building, not even staff around.
Original textTranslated by Google
Response from Property: Dear Guest, we are deeply sorry for the poor experience you had during your stay. We feel very guilty after reading your review and would like to express our sincerest apologies. We take every issue you raised very seriously: 1. The issues of breakfast not being delivered, no one at the front desk, and delayed message responses were major oversights in our staffing and service response during the May Day peak season. We have immediately reviewed and rectified these issues, adjusting staff scheduling and service response procedures during peak periods to ensure that similar situations will not occur again; 2. Regarding the issues of soundproofing, WiFi signal, and charcoal delivery, we have also arranged for our engineering and operations teams to conduct a comprehensive inspection and optimization to improve facility stability and service details. We apologize again for this unpleasant stay and thank you for your honest feedback, which helps us identify problems and continuously improve. If you would like to give us another chance to improve, please feel free to contact us at any time, and we will definitely arrange a comfortable stay for you.
Anonymous User
Comfy Room - Mountain-View, Garden-View (Double Bed) (Terrace) (Building B)
Stayed in Mar 2026
Family
12 reviews
10/10
Outstanding
Posted on May 20, 2026
Facilities: 👍🏼👍🏼👍🏼
Cleanliness: 👍🏼👍🏼👍🏼
Ambiance: 👍🏼👍🏼👍🏼
Service: 👍🏼👍🏼👍🏼
A very comfortable place, I'll definitely come again.
Original textTranslated by Google
Response from Property: 尊敬的客人您好,非常感謝您的入住與讚賞。很高興能為您的出遊帶來美好時光,您的讚賞給予民宿很大的鼓舞,也是我們進步的動力,我們會繼續保持熱枕,致力讓每一位客人享有賓至如歸的入住感受。熱切期待您的再次光臨,歡迎您再回來體驗,祝您生活愉快!
kaposii
Comfy Family Suite - Mountain & Sea-View, Garden-View (Terrace) (Building B)
Stayed in Mar 2026
Family
4 reviews
10/10
Outstanding
Posted on Apr 11, 2026
We spent two weeks in China”s loud cities and for the last two days we chose this calm hotel. It was an excrellent choice! Calmess, comfort, clean hotel waited us.
Thank you for the shuttlle from the metro, the welcome fruit, the present at the end of stay!
The restaurant”s dinner was delicious, and we were grateful for the paper based menu, and not a QR code.
The bathtub was lifesaving after 2 weeks walking.
The room was spacious, the beds were comfortable, we loved the little animals in the garden, and the whole place was like in a Miyazaki movie.
Thank you for the smooth communication via WeChat!
I truly recimmend this place for everyone!
6/7
Response from Property: Dear guest, thank you for traveling across the city to enjoy this tranquil retreat in the mountains. It's our honor to have found a peaceful corner for you amidst the hustle and bustle. We are especially delighted that you enjoyed this long-lost sense of freedom, as beautiful as something out of a movie. We are truly honored to have been the most relaxing stop on your journey. Providing you with a smooth experience and heartwarming service is our greatest pursuit. We wish you all the best in the future and look forward to meeting you again! ✨
Guest User
Hot Spring Room - Mountain & Sea-View, Garden-View (2 Beds) (Terrace, Pool) (Building A)
Stayed in Mar 2026
Other
3 reviews
10/10
Outstanding
Posted on Apr 7, 2026
Our room was upgraded to a spacious one with a breathtaking view, especially beautiful with the morning mist. Since it's in the mountains, there were some mosquitoes, but the owner thoughtfully provided insect repellent. They also offer a convenient shuttle service to Overseas Chinese Town and Dameisha when heading down the mountain. Very considerate!
Original textTranslated by Google
Response from Property: Thank you for your appreciation of Lucerne Mountain Lodge and your detailed review. We are honored to have provided you with a satisfactory stay. Providing you with a clean, comfortable environment and attentive service is the duty and mission of every butler. We are delighted to receive your praise and recognition!
Guest User
Hot Spring Room - Mountain & Sea-View, Garden-View (2 Beds) (Terrace, Pool) (Building A)
Stayed in Mar 2026
Family
1 reviews
5.0/10
Posted on Apr 7, 2026
I had high hopes looking at the pictures, especially since I was traveling with two kids and thought they could enjoy the pool or hot spring, but it turned out neither was open. The room was extremely basic, practically bare. The bathroom lacked a separate shower area, and there wasn't even a place to put towels. The location in the mountains meant no delivery services were available. The hotel restaurant food was decent, but service was incredibly slow, and prices were quite high. The room was really too simple, with no facilities for kids. I definitely don't recommend it for families with children. My family couldn't stand it, so we checked out and headed straight to Atour in the city, which was a much more comfortable experience. Also, the guesthouse reception was directly opposite our room, offering zero privacy and a lot of noise. The actual place looks nothing like the pictures online.
Original textTranslated by Google
Response from Property: Dear Guest, we sincerely apologize for the unpleasant experience you had during your stay. We acknowledge the issues you raised and would like to offer a simple explanation. The swimming pool and hot spring were closed primarily due to the continuous rain during the Qingming Festival. Our pool and hot spring are outdoors, and this was for your safety. Our guesthouse is located in a scenic area with many tourist attractions nearby. There is a fundamental difference between branded hotels in the city and guesthouses in scenic areas. Branded hotels emphasize exquisite decor, while guesthouses prioritize a tranquil environment and clean air. Regarding the basic room facilities, the rooms do not have much furniture to maximize space, but daily necessities are fully provided, and hygiene is guaranteed, addressing your most pressing concern. We will reflect on your concerns and explore more reasonable solutions. We will strive to improve our products and provide a warm and comfortable vacation destination for our valued guests. We look forward to serving you again in the future. Thank you!
Guest User
Hot Spring Room - Garden-View (Double Bed) (Terrace, Pool) (Building A)
Stayed in Feb 2026
Solo traveler
3 reviews
10/10
Outstanding
Posted on Mar 30, 2026
The environment here is great; it feels different on sunny and cloudy days. I was lucky enough to experience both weather conditions during my two-day stay. Overall, it was excellent. I particularly loved this room type – the terrace is huge and open, offering fantastic views. I had only planned to stay one night, but as soon as I entered the room, I extended my stay. On a sunny day, the sunshine and greenery really lift your spirits!
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for your stay and your praise. We are delighted to have provided you with a wonderful time. Your appreciation is a great encouragement to our guesthouse and a driving force for our improvement. We will continue to be enthusiastic and dedicated to making every guest feel at home. We eagerly look forward to your next visit and wish you a pleasant life!
Guest User
Hot Spring Room - Garden-View (Double Bed) (Terrace, Pool) (Building A)
Stayed in Feb 2026
Solo traveler
27 reviews
10/10
Outstanding
Posted on Mar 23, 2026
This mountain guesthouse really exceeded my expectations! The environment is serene, and when you open the window, you're greeted by lush green mountains and incredibly fresh air. The room was clean, tidy, and cozy. The host was warm and attentive, and the food was delicious. It's a quiet and healing escape from the city hustle, offering excellent value for money. I'll definitely stay here again on my next visit. Highly recommended!
Original textTranslated by Google
6/7
Response from Property: Thank you for your appreciation of Lucerne Mountain Lodge and your detailed review. We are honored to have provided you with a satisfactory stay. Providing you with a clean, comfortable environment and attentive service is the duty and mission of every butler. We are delighted to receive your praise and recognition!
mintwatermelon
American-Style Vintage Hot Spring Room - Mountain & Sea-View, Garden-View (Terrace, Pool) (Building A)
Stayed in Feb 2026
Couple
16 reviews
10/10
Outstanding
Posted on Mar 15, 2026
Not bad.
Lovely souvenir: Thanks
Welcome fruit: Thanks
Original textTranslated by Google
6/20
Response from Property: Dear Guest, thank you so much for your stay and your praise. We are delighted to have provided you with a wonderful time. Your appreciation is a great encouragement to our guesthouse and a driving force for our improvement. We will continue to be enthusiastic and dedicated to making every guest feel at home. We eagerly look forward to your next visit and wish you a pleasant life!