Yusen Mountain Forest ·Rafael Homestay (Shenzhen East Overseas Chinese Town Branch) Reviews

Response from Property: This distinguished guest, welcome to your arrival, thank you very much for your recognition, I am very happy to bring you a wonderful stay experience, looking forward to your next visit, I wish you a pleasant trip!

Response from Property: Hello, thank you for your positive feedback on the location and service of the homestay. The homestay is situated near the mountains and the sea, with a unique environment. We have always been committed to providing guests with a high-quality stay experience. Each butler has undergone professional training, and your recognition has brought us greater motivation. We look forward to your next visit and wish you a pleasant journey

Response from Property: Thank you for your praise and support, look forward to your next visit, I wish you a pleasant journey

Response from Property: Dear distinguished guest, thank you for your love for Lucerne Mountain and your careful comments. It is a great honor to bring you a satisfactory stay experience. It is the duty and mission of each of our housekeepers to provide you with a clean and comfortable stay environment and meticulous and thoughtful service. I am very happy to receive your praise and affirmation! Looking forward to your next visit!

Response from Property: Dear guest, I am very sorry that I did not bring you a pleasant stay experience. Regarding the service issues you mentioned, we will strengthen the training of our staff in the future. This is indeed our fault. Breakfast includes preserved egg and lean meat porridge, eggs, small steamed buns, milk, grilled sausage, corn, sweet potato and grains. It may not be as rich as star-rated hotels, but it also achieves balanced nutrition. The B&B is far away from the hustle and bustle of the downtown area and is deep in the forest. The scenery is still good~ The swimming pool and hot spring of the B&B are drained from mountain spring water, without adding bleach. The swimming pool is open outdoors, and the outdoor uncle is also cleaned and disinfected every day. The opening hours of the hot spring are clearly stated on the platform from 18:00 to 21:30. You came back from the play that night at 21:00. The housekeeper was also worried that the elderly and children were tired after playing, and did not mention the hot spring time. It was our fault and negligence. I still put you in the water early the next morning. I am very sorry that I did not bring you a pleasant stay experience. We have always been adhering to the service concept of "serving with heart. Sincerely touching" to serve every one of our guests. We sincerely look forward to welcoming you and your family to stay with us again. Please take a look at our recruitment and changes. Wish you a pleasant journey~

Response from Property: Dear guest, thank you for your good review of us. We have always been committed to providing guests with a high-quality stay experience. Each of our rooms has an independent balcony with a view. It is also very relaxing and relaxing to have an outdoor barbecue with family and friends in your free time. It is comfortable and surrounded by many famous scenic spots, such as Dahuaxing Temple, Eastern Overseas Chinese Town, Xiaomeisha, etc. We look forward to your next visit to experience the fun of in-depth play~

Response from Property: Dear Lucerne Mountain Guest, thank you for your review. Your satisfaction is our driving force. Thank you very much for your valuable suggestions. We will feedback your suggestions to the restaurant. Provide the most comfortable accommodation environment for every guest. Each room in the B&B has an independent viewing terrace. Every guest can enjoy their own comfortable time independently. There are free hot springs and swimming pools in the B&B. You can experience a lot of fun in the B&B without leaving the house. There are also famous tourist attractions such as Dameisha, Dahuaxing Temple, etc. around the B&B. We look forward to your next visit to experience more fun and wish you a happy life.

Response from Property: Dear guests of Lucerne Mountain Forest, thank you for choosing our B&B. We have always been committed to providing guests with a high-quality stay experience! Each room is carefully designed and has an independent viewing balcony, where you can rest and enjoy the view. You can better relax here. Breakfast and sweet soup are carefully prepared by the chef for guests every day. They are highly praised and nutritious. We have a complete range of products. We regret that we did not get your favorite. From now on, we will pay more attention to the needs and preferences of our guests and strive to allow every guest to enjoy their favorite breakfast and sweet water. The B&B swimming pool is an outdoor facility with lush vegetation in the mountains. We will do it every day Clean the swimming pool and keep it clean and hygienic. It is normal for leaves to fall occasionally. Thank you very much for your suggestions. We will also pay more attention to the maintenance of the swimming pool and make improvements. We look forward to having a better stay experience next time you come. I wish you a happy trip. !

Response from Property: Dear guest, thank you very much for your stay and praise. We are very happy to bring you a good time during your trip. Your praise has given great encouragement to the B&B and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again, welcome you to come back and experience again, and wish you a happy life!

Response from Property: Dear guest, thank you for your good review of us. We have always been committed to providing guests with a high-quality stay experience. Each of our rooms has an independent balcony with a view. In your free time, you can cook a pot of tea around the stove with your family and friends. It is very relaxing and comfortable. The small animals can also feed and interact. There are also many famous scenic spots in the surrounding area, such as Dahuaxing Temple, Eastern Overseas Chinese Town, Big and Small Meisha, etc. We look forward to your next visit to experience the fun of in-depth play~

Response from Property: Dear distinguished guest, thank you for your praise. We have been committed to providing guests with a high-quality stay experience. Each of our rooms has an independent viewing balcony. It is very relaxing and comfortable to cook a pot of tea with family and friends in your spare time. You can also feed and interact with small animals. There are also many famous scenic spots around, such as Dahuaxing Temple, OCT East, Dameisha, etc. We look forward to your next visit to experience the fun of in-depth play~

Response from Property: Dear Lucerne Mountain Guest, thank you for your praise for the B&B. The B&B is located in the middle of the East Overseas Chinese Town, with beautiful scenery and a quiet environment. There are also private restaurants, hot spring swimming pools, and zoos in the B&B. You can experience unlimited fun without leaving the B&B. There are also famous attractions such as Dameisha, Xiaomeisha, East Overseas Chinese Town, Dahuaxing Temple, etc. around. We look forward to your next visit to experience the fun of in-depth play.