Seaview Gleetour Hotel Shenzhen Reviews

Response from Property: Dear guest, I'm really sorry for causing you such trouble and unhappiness. Regarding the issue you mentioned, I completely understand how you feel. The paper towels found under the bed really shouldn't have happened, and we will now step up all cleaning inspection processes to ensure that such situations don't happen again. The delay in response time for irons and planks, we apologize for the inconvenience caused by the length of waiting. In the future, we will optimize the preparation of essential supplies to ensure that we can respond quickly to your needs. Although the hotel has the advantage of being adjacent to the MRT, we know that the real value lies in providing comfortable and caring service to every guest. We have communicated your feedback to the relevant departments and will take this as an opportunity to improve the existing service quality. Thank you again for your valuable feedback, your satisfaction is our ultimate pursuit. We look forward to the opportunity to make up for this deficiency and provide you with a better stay experience. You are welcome to visit again and give us the opportunity to show you the improved results. Sincerely,

Response from Property: Dear guest, thank you for your feedback. We deeply regret that we have not been able to fully meet your needs. We apologize for this. The problem of small windows and lack of refrigerator has been documented and will be improved as soon as possible to enhance your stay experience. We apologize for the inconvenience caused. Please contact the front desk to request a complimentary room upgrade or refrigerator rental. Once again, I apologize for my previous lack of thoughtfulness, and look forward to the opportunity to make up for this regret and provide you with higher quality accommodation services.

Response from Property: Dear Guest, Thank you for your review, we are deeply honored to hear your positive review of the hotel. For feedback on room size, we fully understand that this may not be very suitable for family travelers. To enhance the customer experience, we have started to build an additional family room, aiming to provide a more spacious and comfortable living environment. In addition, we are consulting guests for specific suggestions on facilities, services, etc. for further improvement. Finally, welcome to visit again and look forward to providing you with more satisfactory service. Thank you again for your valuable feedback!

Response from Property: Dear guest, we are very grateful for your positive review and know that your satisfaction is our greatest motivation. We are deeply proud and honored to know that the service of front desk supervisor Jian Lu can bring you a positive and enthusiastic experience. Your feedback is vital to improving the quality of our service.

Response from Property: Thank you for your wonderful review, we are honored! We are glad to know that you are highly satisfied with your experience in our hotel. The cleanliness of the room, the convenience of the location and the front desk service have all been recognized by you. This is the source of motivation for our work. Regarding the efforts and service quality of the front desk service team, especially little sister Chen Feng, your affirmation is the greatest encouragement to her and the team. If there are any areas for further improvement, or any issues that need to be resolved during your next visit, we sincerely invite you to contact us so that our services can be more tailored to your needs. Thank you again for your choice and wonderful feedback, and we look forward to your next visit!

Response from Property: Thank you very much for your praise and support for us! We are glad that you are satisfied with the environment, location, room soundproofing and front desk service. We will pay special attention to your suggestions and have launched an action plan to improve the stay experience to ensure that the sound insulation effect of each room is optimal and to further optimize environmental facilities. We will commend front desk staff Liu Qiuping for providing you with excellent service and encourage all employees to consistently provide efficient and enthusiastic service. To express our sincere gratitude and commitment to you, we will provide a small surprise for your next stay. We look forward to your visit again and continue to provide you with an experience that exceeds your expectations.

Response from Property: Dear guest, thank you for your recognition and support for us! Your satisfaction is our pleasure. We are very pleased to hear your positive feedback about the convenient parking, quick check-in, comfortable rooms, sanitary environment, front desk service and breakfast. Special thanks to you for mentioning the service attitude of Linda, Xiaohuan and all team members. Their professionalism and dedication are the direction of our efforts. We will continue to optimize our service processes to ensure that every guest can enjoy a home away from home experience. Please continue to give us your valuable suggestions when you come again in the future, so that we can work together to create a more outstanding hotel experience. Thank you again for your choice and review, and we look forward to your next visit!

Response from Property: Thank you very much for your affirmation and feedback. We are deeply honored to provide you with such a satisfactory accommodation experience. We are very pleased to hear that you are satisfied with the location of [Exit A of OCT Metro Station], [room environment], and the service of our two colleagues at the front desk [Linda and Erica]. We are also very happy for the appreciation of the [takeaway delivery] experience. We will pass your feedback on to Linda and Erica, as well as the entire team, and encourage them to continue to maintain a high level of service and professionalism. At the same time, we are committed to continuously optimizing the delivery process to ensure that the [takeaway robot] can serve every guest more conveniently and efficiently and improve your comfort. We welcome you to visit us again in the future and look forward to providing you with excellent service again. If you have any suggestions or need further assistance in the future, please feel free to contact us. Thank you again for your choice and affirmation!

Response from Property: Thank you very much for your affirmation and feedback. We are deeply honored to receive such high recognition, especially in terms of room facilities, environment, and staff service. We are committed to providing the best quality service to every guest, and your satisfaction is what drives us forward. In response to your specific feedback, we will continue to maintain and optimize the quality of room cleaning and bed lining, and provide more breakfast options and high-quality dishes to meet the needs of different guests. Front desk staff VANESSA will also continue to use her excellent communication skills and service awareness in future work to ensure that every guest can feel the warmth of home. Finally, we very much welcome you to visit again and hope that you can experience more of our carefully prepared services and details. Every feedback is a ladder for our progress, thank you for pointing the way for us.

Response from Property: I am very sorry that your experience in our hotel was not satisfactory, especially the evaluation of the front desk service made me particularly concerned. Please accept our most sincere apologies. I am deeply disappointed about your check-in reception and service attitude, which is inconsistent with the service spirit that our hotel has always advocated. I have assigned the hotel supervisor to conduct an immediate inspection and training to ensure that our staff provides a higher level of service. Thank you for pointing out the advantages of environmental hygiene and facilities, and we are sure that these details have improved your stay. We are also concerned about your soundproofing needs, and quickly collect information to evaluate and improve soundproofing measures so that we can create a more peaceful environment for future guests. Regarding the trouble caused by the takeaway problem, we have shortcomings in responding to customer needs and communication efficiency. My team has optimized the cooperation process with the takeaway service and strengthened the training of front desk staff to ensure that they can accurately receive and convey information. Once again, I deeply apologize for not meeting your expectations. I hope we have the opportunity to solve the problems in your experience and restore your confidence. Your experience feedback is the driving force for the hotel's continuous improvement. I look forward to your opportunity to visit our hotel in the future to provide a better service experience.

Response from Property: Thank you very much for your affirmation and feedback! We are committed to providing you with an excellent accommodation experience, and your satisfaction is our unremitting goal. We would like to express our deepest apologies to you within a short period of time for any room or service-related problems. We promise to immediately convey this feedback to the relevant departments for detailed verification and rapid correction. For some aspects that have not met your expectations, we will take this as an opportunity to further optimize the process and standards to ensure that every guest in the future can enjoy meticulous care and service during curring. At the same time, we hope that you will come again. We are confident that through continuous improvement, you will have an experience that exceeds your expectations during your next stay. Once again, we sincerely apologize for not meeting your satisfaction, and thank you for your understanding and support. Looking forward to serving you again in the near future.

Response from Property: Thank you very much for your praise and valuable suggestions! We are glad to know that our location, facilities, services and overall environment have been highly recognized by you. We will pass your specific suggestions on to the appropriate team to further optimize room décor and food and beverage options. For the convenience of dining and shopping, we will also strengthen cooperation with surrounding restaurants and businesses to provide more choices. If you come here again in the future, whether for work or play, we will make corresponding improvements based on your feedback and provide better services. Thank you again for your support and look forward to your next visit!