Building B, Yinxuan Building, intersection of Bulong Road and Renmin Road, Longhua District, Shenzhen, Guangdong, ChinaView Hotel Details
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Fei Hotel Guest Reviews
4.7/5
Outstanding
5084 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(5084)
Positive reviews(4984)
Reviews with photos/video(621)
Friendly front desk staff(313)
Large rooms(269)
Many amenities(116)
Comfortable bed(94)
Perfect for business trips(40)
Stayed multiple times(22)
Tasty coffee(21)
Delicious breakfast(16)
Negative reviews(100)
Guest User
Quality Queen Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 22, 2024
Very friendly atmosphere. Everyone is extremely hospitable and helpful.
I will definitely come back and recommend to everyone who is visiting Shenzhen.
Response from Property: [2.9 km from Shenzhen North Station] Dear guest, hello! Seeing your five-point praise, I suddenly feel full of strength. First of all, thank you very much for your trust. You chose Xiaofei among many hotels to provide you with a respectful guest! I once worried that being sentimental would damage my Buddhist practice, and I was afraid that I would leave the city when I entered the mountain. How can I achieve both in the world, live up to the Tathagata and live up to you. Thank you for your trust. Xiaofei will definitely work harder and look forward to your visit again~ It is our unshirkable responsibility to provide high-quality and considerate services, so that you can feel the warmth in a strange city. Xiaofei provides a fourth space for travelers on the road to relax and rest. I hope that Xiaofei will accompany you on every journey~
Guest User
Deluxe Queen Room
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 24, 2024
Hotel staff extremely nice, spacious cleam room, showers have nice strong water pressure, nice cold aircon, windows have great light block curtains, beds very comfortable. 5min walk from Creality 3D office. Stay 12 days and not one problem. Highly recommended
6/8
Response from Property: [2.9 km from Shenzhen North Station] Thank you for your recognition of Xiaofei. It is an endless honor for us to receive your affirmation and praise. Your satisfaction is the greatest affirmation for us! During your stay, we will do our utmost to strive to bring you a better stay experience! For you, we will continue to surpass and improve, and look forward to your next beautiful encounter. We hope you can come back again! !
Sandy
Quality Queen Room
Stayed in Oct 2024
Solo travelers
5 review
4.7/5
Amazing
Posted on Oct 21, 2024
I don’t speak the language, but the staffs are very helpful and try to help the best they can.👍
Response from Property: 【入住贈送精美禮包+大廳免費現磨咖啡+自助洗衣+免費健身房】尊敬的賓客,您好!來了菲酒店我們就是家人了,您不要太見外,有任何問題您都可以跟我們説的,我們也一定一定會第一時間想辦法來解決問題期待您的下次光臨!今天是最美好的一天!【距離深圳北站2.9公里】
Luis’s
E-sports Triple Room
Stayed in Aug 2024
Business travelers
23 review
4.0/5
Very Good
Posted on Aug 19, 2024
Great stay! The hotel was clean, comfortable, and well-located. The staff was friendly and helpful. Would definitely recommend for anyone looking for a hassle-free experience. Had a game room as well.
Response from Property: [Free freshly ground coffee in the lobby + free tea in the lobby + self-service gym + self-service laundry room (cleaned and disinfected daily)] Dear guests, hello! We always put the guests' feelings first in our work. Although you are very satisfied, you gave a four-point review! If you are not satisfied with anything, please let us know at any time. We will work hard to provide you with a more comfortable accommodation environment! Looking forward to your next visit!
Response from Property: [2.9 km from Shenzhen North Station] Dear guest, hello! Seeing your five-point praise, I suddenly feel full of strength. First of all, thank you very much for your trust. You chose Xiaofei among many hotels to provide you with a respectful guest! I once worried that being sentimental would damage my Buddhist practice, and I was afraid that I would leave the city when I entered the mountain. How can I achieve both in the world, live up to the Tathagata and live up to you. Thank you for your trust. Xiaofei will definitely work harder and look forward to your visit again~ It is our unshirkable responsibility to provide high-quality and considerate services, so that you can feel the warmth in a strange city. Xiaofei is to provide a fourth space for travelers on the road to relax and rest. I hope that Xiaofei will accompany you on every journey~
Daniel
Deluxe Twin Room
Stayed in Jun 2024
Business travelers
8 review
3.2/5
Posted on Jun 18, 2024
Not bad and kind. I liked their present. but The smell of cigarettes was strong.
Response from Property: Free coffee in the lobby + exclusive butler + self-service laundry and drying + free gym + free gift pack] Dear guests, hello! Thank you for staying and sharing your stay experience. We adhere to the principle of putting customers first and hope that every customer can return with satisfaction. Regarding the smoke smell you mentioned, the hotel attaches great importance to it and will strictly strengthen inspections. If you have any questions during your stay, you can contact us at any time. We serve you 24 hours a day. There is a complaint code in the hotel room. Complaints can be made directly to the general manager's mobile phone. If you report any problems, we will find a dedicated person to handle them for you as soon as possible. Looking forward to your visit again! In addition, our hotel has also prepared value-added service supplies for guests, such as lobby refrigerators, sewing kits, cotton swabs, band-aids, red bottle openers, etc. If you need it, you can just call the front desk to make a reservation. Today is the best day !Wish you a happy life! [The hotel is located 2.9 kilometers away from Shenzhen North Railway Station. Xiaofei recommends that guests traveling plan their route in advance! }
Yu Chi Rosita
Quality Queen Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 2, 2024
Very best service, nice room, free upgraded
Response from Property: [2.9 kilometers from Shenzhen North Railway Station] Hello dear guests! A wonderful day starts with a five-point praise. Seeing my dear friend so carefully extolling every advantage of Mayfair, Mayfair bursts into tears. It is precisely because of the support of guests like you that Mayfair has more motivation. Do better and provide better services to more customers. The encouragement from my little master is the driving force for Mayfair to move forward. We will definitely continue to do so and look forward to meeting you again. "Today is the best day!"
panthong
E-sports Triple Room
Stayed in Aug 2024
Family
1 review
3.7/5
Posted on Aug 30, 2024
receiption is very good , he help me booking Didi from hotel to airport(52CNY) . i book the room for 3 people , i got the smoking room type so the room smell smoke all time.
location is far from shatang mrt about 10 minute ( from shatang to hotel by taxi about 15 CNY.) , around the hotel have many resturant and convenient store.
Response from Property: 【入住贈送精美禮包+大廳免費現磨咖啡+免費果茶+自助洗衣+免費健身房】尊敬的賓客,您好!很抱歉給您的入住帶來了困擾,你的意見我們一定會反饋至酒店管理層,相信很快就會得到改善。作為一名酒店人,顧客是我們的基礎,服務是我們的根本。出門在外衹為能在城市之中得到心靈的放鬆,精神的充實,這就是菲酒店的願景,專於服務而不止於服務,期待與您下次美好的邂逅,再次感謝您細緻的點評!今天是最美好的一天!【距離深圳北站2.9公里】
Guest User
E-sports Triple Room
Stayed in Jul 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Good serive
Response from Property: [2.9 kilometers from Shenzhen North Railway Station] Dear guests: Hello! Thank you for your trust and choice in Fei Hotel! From the moment you step into the Philippines, you are our family. We hope to use our thoughtfulness to take care of you like a family member. The Philippines is your home away from home!
Bhavin Talshibhai
Extra Large King Room
Stayed in Nov 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Nov 21, 2024
Excellent Hotel and Staff are friendly for International travellers
Response from Property: 【距離深圳北站2.9公里】尊敬的賓客您好!看到您的五分好評,頓時覺得渾身都充滿了力量呢,首先非常感謝您的信任,在眾多酒店中選擇了小菲,給您提供敬的賓客您好!曾慮多情損梵行,入山又恐別傾城,世上安得雙全法,不負如來不負卿。感謝客官的信任,小菲一定會更加努力,期待您的再次光臨~比優質貼心的服務是我們義不容辭的責任,讓您在陌生的城市也能感受到温暖,小菲就是為在路上的旅客提供一個能夠放鬆休息的第四空間,希望您的每一次旅途都有小菲相伴~
SHIJIN
Quality Queen Room
Stayed in Oct 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Oct 23, 2024
Reception team is very polite !
Room is clean !
Overall good experience!
Response from Property: 【距離深圳北站2.9公里】感謝您對小菲的認可。菲兒們能得到您的肯定與讚揚是菲兒無盡的榮幸。您的滿意就是對我們最大的肯定!入住期間,我們會盡我們最大的努力與權限,爭取為您帶來更好的入住體驗!為了您,我們將不斷超越與完善,期待與您下次美麗的邂逅。 菲兒們希望您能再次歸來!!
Ingush
Quality Queen Room
Stayed in Jan 2024
Solo travelers
16 review
2.7/5
Posted on Jan 24, 2024
They don't understand English, although I understand where I am. The atmosphere is not bad. Unclear serial number I had to check with staff 2 times to clarify it..
Response from Property: {The hotel is 2.9 kilometers away from Shenzhen North Railway Station} Dear guests, it should have been a perfect and pleasant trip, but it was broken by some small details. Seeing your comments, we attach great importance to it. The room number is not very clear. No similar thing has happened since the opening of the hotel. Your feedback, It is very important to us, and it is indeed a detail that we did not notice, and we are also very ashamed. We have added the standard process now, and it won't happen now. In the future, we will definitely strengthen the training of employees and treat every customer with more professional and intimate service. The hotel also has a laundry room, and the gym can be provided to guests for free. If you have any needs, you can contact the hotel front desk at any time. The hotel butler serves you online 24 hours a day. All employees of Shenzhen North Railway Station are looking forward to your visit.
Ingush
Quality Queen Room
Stayed in Jan 2024
Solo travelers
16 review
3.5/5
Posted on Jan 24, 2024
Thank you to the service for helping me check in. It is nice to be checked in quickly. Everything was comfortable and convenient. It was not clear what floor my room was on. The location is not very convenient for cars to enter and the area. Because of this, cars honked in the mornings.
Response from Property: {The hotel is located 1.3 kilometers away from Yifang Tiandi} Dear guests, thank you very much for your check-in and share your check-in experience. Seeing your feedback, we do have many shortcomings. We have made adjustments. I believe that this will not happen again when you come next time. Regarding the location, the hotel is located in Block B, Yinxuan Building, Longhua District, Shenzhen. The car can come in from the Yinxuan parking lot. If you have any questions, you can contact the hotel at any time. We are very willing to help you. There is Yifang Tiandi Shopping Mall near the hotel. There are not only a lot of delicious specialties, but also a good place to go shopping and play. You can experience it next time. Today is the best day. I wish you a happy life!
Guest User
Deluxe Queen Room
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jun 17, 2024
Great location, especially for travelers that will use high speed rail. Super quiet , yet within short distances to restaurants serving various and different cuisines. Lobby staff are extremely friendly and helpful. I highly recommend this hotel to whoever may travel to Southern China.
Response from Property: [2.9 kilometers from Shenzhen North Railway Station] Thank you for your recognition of Xiaofei. It is an endless honor for Mayfair to receive your recognition and praise. Your satisfaction is our greatest affirmation! During your stay, we will do our best to provide you with a better stay experience! For you, we will continue to surpass and improve, and look forward to your next beautiful encounter. We hope you can come back again!
Ching Hei
Quality Queen Room
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 2, 2024
The room is clean and tidy. The toilet is also tidy and clean. There are exclusive little gifts at the counter.
Response from Property: [2.9 kilometers from Shenzhen North Railway Station] Hello dear guests! Thank you for your praise and recognition. We are very happy. The hotel is our foundation and service is our fundamental. The warm feeling is in Xiaofei, and the comfortable experience is in Xiaofei. Going out is just to relax your soul and enrich your spirit in the city. This is Xiaofei. Xiaofei starts from the hotel, but it doesn’t stop at the hotel. We look forward to the next wonderful encounter with you. Xiaofei is always waiting for you on the road. !