Guest User
January 3, 2022
Not to mention the location and environment of the hotel, it is definitely the best location you can go to the unpopular snow resort. I went for Howard Johnson's brand and service, but the high price failed to exchange for high-quality service. When I first arrived at the hotel, there was only one person at the front desk who told me that the voltage was insufficient and the elevator could not be used, so I could only take the stairs, and there was no staff to help with the luggage. Because I brought a child, I told the front desk that I needed to add a quilt. I was told by the front desk that the next day was busy and there were not many quilts. Later, I went to the room customer service to soften and grind hard foam and got a quilt. Because it was almost two o'clock in the afternoon, I asked the hotel if there was lunch. I was told that it was past lunch time and there was no lunch. To eat lunch, I had to drive more than ten minutes to the entrance of the scenic spot. Accommodation experience: Mattress is too hard, hot water for bathing? Sorry, no. Hot water is called lukewarm water to be precise. It can only be used for washing my face and brushing my teeth. I tried to take a shower. It was so cold that I shivered in the snow and ice. I went to bed and covered my feet for two hours before I warmed up. There are very few varieties of breakfast, no coffee, no tea, no juice, and no other beverages. The plate for serving dishes is not heated. When eating cold dishes on a snowy day, only the porridge is hot. The breakfast time is also very short, starting at 8:00 and ending at 9:30. There was no waiter around during the meal. Overall, I feel that there are not many service staff in the whole hotel. When I asked the front desk, the front desk said that there were few people, and many employees were on vacation. I don't understand. Isn't it time to increase the manpower during the holidays? The overall evaluation environment is first-class and the location is first-class. To build Howard Johnson quality, there is still a lot of work to be done.
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