Comfort Suites Shreveport West I-20

This hotel was clean and comfortable. The front desk woman was extremely nice and helpful. Our kids loved the indoor pool and making their own waffles for breakfast.

When we got there, the lamp was not working and the TV was not working. We told the front desk and they even told us they should’ve never assigned that room to anybody because the smoke detectors were missing. They moved us to another room right away. The only problem is is every time someone goes there cause I have friends that go there too. The pool is always out. I needed to use the computer and that was all out so if there’s anything that’s out of order it needs to be fixed because we pay for those amenities. At least I did I chose that hotel because of the indoor pool. The staff was very friendly. The lobby was decorated with Christmas and it was really clean. I will say the carpets need to be shampooed or replaced, but I will be using that hotel again when I go back to Shreveport.

Check in was horrible. I was given 3 rooms before they gotit right. First room was occupied, 2nd room no entry lights and lamps working and thermostat was loose and in numbers could not be read, 3rd room desk chair would not stay raised to work at the desk and toilet was loose. When I finally got a descent room I was 30 minutes late to my meeting. Room was quiet. Bed was just ok. No curtain to block light from coming into the room only a sheer curtain. Food was hot and good. No fruit for beakfast. Easy checkout.

Very comfortable very clean nice pool and gym. Breakfast im to lazy to get up early for. My one issue is feeling like im deiving over a curb to get into the parking lot. Totally love this hotel

Sheets and pillows case had dried blood. Someone did come and change the bedding, but when shared this information with the general manager and she stated you we be in contact with me and she never called. Other then the bedding the stay was good.

When we checked in, she told us the elevator was broken and the room we had was on the 2nd floor so we ‘d have to take the stairs. I was past the time frame to get a refund, so I asked if they had anything on the 1st floor and she said no. So, we proceeded to drag our suitcase and other things up the stairs to our assigned room. I was appalled when we saw the bathroom-it looked like black mold was running down the walls from the ceiling. The desk had sticky stuff all over it like it had never been wiped down. The curtain was broken and stained. We had just attended a funeral in the area, so I was tired and just wanted to change clothes and watch football so I overlooked the horrible room we were in. I changed and sat down to turn on the tv and several of the channels were pixelated, including the one I wanted to watch the game on. I should have headed down stairs and demanded my money back, but again we had driven into town that morning and attended a family funeral so I was distraught. We just left the hotel and went out for the rest of the day to watch football at a local place. We came back only to sleep there and head home. Absolutely disgusting and I can’t believe the price I paid!!!

Elevator was out of service. Had to lug everything up stairs. Ice machine was broke. Looked like black mold in the bathroom. Hallway reeked of cigarette smoke.

Very nice room on lower floor-close to elevator. Arrived late but received a good welcome.