Fragrance Hotel - Viva Reviews
Fragrance Hotel - Viva
75 Wishart Rd, Singapore, SingaporeView Hotel Details
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Fragrance Hotel - Viva Guest Reviews
3.6/5
35 review
Verified reviewsLocation3.7
Amenities3.4
Service3.8
Cleanliness3.6
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All Reviews(35)
Positive reviews(30)
Reviews with photos/video(1)
Negative reviews(5)
Anonymous User
Standard Double Room
Stayed in Feb 2024
Family
6 review
Very Good
Posted on Feb 10, 2024
The hotel was pretty good overall, the bathroom and the toilet were connected so after showing the floor was very slippery which is quite dangerous, the smell in the lift and the corridors was not very pleasant, most likely because of the old carpets. The staff was very nice and friendly too. Sometimes the heater wasn’t working properly. Overall it was a great location and a good place to stay in only for the night.
Response from Property: Dear Guest,It is heartening to hear that your stay had been a pleasant one and that our location and service had met to your expectations. Toilet and bathroom that comes in a combined set up is common for a budget tiered hotel and floor mats are available. We appreciate your valuable feedback as it helps us identify the areas so as to improve the guest experience. We look forward to welcoming you back and experience our hospitality!Warm Regards,RolandGuest Experience Executive
Lovelyn Enriquez
Standard Double Room
Stayed in Aug 2023
Business travelers
1 review
Outstanding
Posted on Aug 27, 2023
I had a fantastic experience staying at Fragrance Viva Hotel.
Everyone on staff is super friendly.
Response from Property: Dear Lovelyn,Thank you for leaving a five star review for Fragrance Viva Hotel, and loving the warm hospitality from our hotel team! It has definitely been our immense pleasure to have provided you with an excellent hotel experience and we certainly look forward to another opportunity to do so again soon.Warm Regards,RolandGuest Experience Executive
Ila Bellaa
Superior Double Room With window
Stayed in Aug 2023
Couples
6 review
Great
Posted on Aug 2, 2023
Love staying here although its my first time booking here. Honestly its better than Studio M. The aircon here is better than those other hotels. I love it so much. The atmosphere here also good. Will definitely come back here . n highly recommended..
Response from Property: Dear Ila,The Hotel Team is grateful to receive your very strong recommendation for Fragrance Hotel Viva and to learn of your amazing stay with us. We are delighted to hear that you have enjoyed our facilities and atmosphere. It is always great to learn that our efforts contribute to a positive experience for our guests. We look forward to welcoming you back for another splendid stay!Warm Regards,RolandGuest Experience Executive
Guest User
Superior Double Room With window
Stayed in Feb 2023
Solo travelers
4 review
Posted on Feb 8, 2023
is not near when you come merlion
Response from Property: Dear Guest,Thank you for choosing our hotel as your preferred accommodation choice here in Singapore. Our hotel allows for easy access to the popular attractions via Singapore's world class public transport system. There are bus options right near our hotel which can take you to Harbourfront MRT station. Please do not hesitate to approach my colleagues at the front desk for the best tips on travelling in our city. The Hotel Team looks forward to be of service to you again.Warm Regards,RolandGuest Experience Executive
Anonymous User
Standard Double Room
Stayed in Oct 2022
Couples
9 review
Posted on Nov 8, 2022
stilll ok for the price. although lcation do not have any access to food nearby
Response from Property: Dear Guest,Thank you for staying with us and appreciating our highly competitive room rates. The bus stop in front of the hotel has many buses which goes to Harbourfront Centre and Vivocity where there are many dining selections. Please do not hesitate to approach my colleagues at the front desk for the best tips on how to get to the nearby eateries!Warm Regards,RolandGuest Experience Executive
Sha09
Standard Double Room
Stayed in Feb 2024
Solo travelers
12 review
Posted on Feb 8, 2024
It was fine
Response from Property: Dear Sha09,Thank you for your patronage. We hope we will have the opportunity to serve you again in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed.Warm Regards,RolandGuest Experience Executive
Guest User
Standard Double Room
Stayed in Jan 2024
Couples
1 review
Great
Posted on Jan 31, 2024
Amazing
Response from Property: Dear Guest,The Hotel Team is delighted to receive your amazing review rating! We would love to welcome you back for another wonderful experience with us on your next visit!Best Regards,ThaddaeusGuest Experience Executive
Allysa Joy Tesorero
Standard Double Room
Stayed in May 2023
Couples
4 review
Great
Posted on May 13, 2023
Nice place to stay
Response from Property: Dear Allysa,Thank you for your strong endorsement for Fragrance Hotel Viva. It is heartening to hear that your stay had been a wonderful one and we certainly look forward to welcoming you back soon!Warm Regards,RolandGuest Experience Executive
YC
Superior Double Room
Stayed in Aug 2023
Couples
4 review
Posted on Aug 23, 2023
Is ok for me
Response from Property: Dear Guest,Thank you for choosing to stay with us. We hope we will have the opportunity to serve you again in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed.Warm Regards,RolandGuest Experience Executive
Wukuaizhazhupai
Superior Double Room With window
Stayed in Sep 2023
Business travelers
17 review
Outstanding
Posted on Nov 30, 2023
good！
Response from Property: Dear Guest,Thank you for leaving a perfect review! We take pride in catering to our guests’ needs the best way we can and your positive rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. It is our pleasure to be of service to you and we look forward to serving you again!Warm Regards,RolandGuest Experience Executive
Guest User
Standard Double Room
Stayed in Jun 2022
Other
17 review
Great
Posted on Jun 22, 2022
Nice place for RnR
Raja Roini Raja Othman
Superior Double Room
Stayed in Jul 2021
Couples
23 review
Outstanding
Posted on Jul 18, 2021
Only the door lock when i try to unlock using the card
Response from Property: Dear Hotel Guest, We are grateful for awarding your hotel stay with a perfect score! Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards and facilities.Regards,CynthiaSenior Customer Relations Executive
Anonymous User
Standard Double Room
Stayed in Aug 2022
Business travelers
5 review
Posted on Nov 4, 2022
Average
Response from Property: Dear Guest,Thank you for choosing to stay with us. We value your patronage and will welcome you back to enjoy the cozy and affordable accommodations which Fragrance Hotel is known for.Warm Regards,RolandGuest Experience Executive
Guest User
Superior Double Room With window
Stayed in Mar 2024
Couples
6 review
Posted on Mar 9, 2024
Clean, average facilities, good front desk service, poor sound insulation, lighting a bit dark
Original TextTranslated by Google
Response from Property: Dear Guest,We appreciate your positive comments of your hotel stay, in particular for our clean rooms and the service from our friendly staff. We appreciate your valuable feedback as it helps us identify the areas so as to improve the guest experience. We look forward to welcoming you back to our hotel in the future.Warm Regards,RolandGuest Experience Executive
Guest User
Standard Double Room
Stayed in Oct 2023
Couples
3 review
Posted on Jan 4, 2024
The soundproofing is very poor, the bath water needs to be boiled, and it is old. If you arrive late, you might as well ask directly if there are any evening discounts and stay overnight temporarily. Not much entertainment options, TV is better than nothing
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for choosing to stay with us. Unlimited hot water is available in the room, the heater needs to be switched on via a switch just outside the bathroom. Do inform our Front Desk if you need any assistance with our facilities. As the majority of the hotel guests would be spending their entire day out of the hotel exploring the city sights they would consider the hotel TV programmes as secondary entertainment. The Hotel Team looks forward to be of service to you again.Warm Regards,RolandGuest Experience Executive
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