Orchard Grand Court

I booked 4 rooms for my famiy to stay one week in Singapore. The rooms were very clean and comfortable. The apt amenities included a washer and dryer and a refrigerator and kitchen area that were very nice. Email customer service communucations with the hotel before and after our stay were promptly responded to. Hotel is in a very convenient area close to MRT and also has access to quick local food that is good. Excellent Hainan Chicken cafe and Kaya toast (Killiney) stores within one block. Highky reccomend as this place is good value for families visiting Singapore and much less cost per day han the major chain hotels in the downtown area. Train system MRT is very fast and efficient and close by. Will comer here again mwhen we return to Singapore..

The apartment is spacious, clean with very comfy beds. We could have done with some more cups and cutlery though. Breakfast was different every day and catered for many different cultures. However, what made this apartment outstanding were the people. From the beautiful cleaning lady with a big smile on her face to the security guards, all were so friendly and happy!! The vibe of the place created by staff was unbelievable great!

Location was great and staff were super helpful and friendly but the wifi was bad - couldn’t connect at all in the room. Also the bathroom didn’t have a fan and flooded easily.

Great location house keeper lovely apartment very clean swimming pool needs rail near steps to assist with elderly accessibility reception staff not overly friendly door staff were and very helpful breakfast could have a bit more variety

The trick is: good pictures on ***********, (but absolutely not honest pictures!), and a non-refundable fee on the total amount of the duration your stay - the reservation can’t be cancelled even if you don’t like what you see when you get there. Once you get to this place and see what you put yourself to, it’s too late, you need to pay the entire stay as is non-refundable/non-changeable (I booked via ***********). Unfortunately we had to endure our stay at Orchard “Grand Court” as we could not afford booking another hotel, spending again such a huge amount (2950,€ ). Towels are falling apart and stained, the smell in the air is of oily food, the bathroom is outdated and absolutely dirty, black fungus basically everywhere in the shower area and behind water tap, stained and cracked walls, it definitely needs fresh paint, even better, a whole make-over in order to make up for the price they ask and what they offer. This place should be asking for 1/4 of the price, as they’re billing the same as good hotel chains but can’t offer the minimum comfort and cleanliness!! For the same amount, you can stay at a way better places in Singapore! Don’t waste your money coming here. Overall is just a “hotel / serviced apartment” that doesn’t deserve one star. Even the pillows can’t be saved: place your head in the pillow to touch the mattress, you’d need to fold the pillow in two or to get a few of them in order to support the weight of your head a few centimeters up. Everything here is from the worse quality ever. Unfortunately, my daughter and I had to endure a 14 night stay at this place; I contacted *********** via phone and emails for several days and they didn’t come up with a solution. I’d be very happy to have moved hotels or to get a refund from the remaining of the nights so I could still try to save a few days of my holidays. That didn’t happen. *********** just spent my time on emails up and down, but offered absolutely no solution. (The payment was directly to the hotel, not to *********** but I believe *********** should be responsible for what they announce on their website). To continue giving you a picture of this place and make sure you’d never spend your money here, I give more feedback: the toilet paper desintegrares in your hands, the kitchen sink was dirty and full of spots when we arrived (old coffee from previous guests), the soap is a powerful detergent to you body (and I mean this in a bad way) I do advise to bring your own soap, and the breakfast, even for free, I didn’t manage to go a second time. The pictures of the breakfast on *********** are totally fake. I’ve the feeling they buy the cheapest of the cheapest and absolutely don’t care at all about (any) quality. You’ll see beautiful pictures of fruits well disposed on a table, etc : it’s all fake! I can’t say I’m disappointed, because I’m actually feeling cheated, robbed and fooled, because I trusted the pictures I saw on *********** and for the price (2950,€ for

Pros: - kind staff - clean building - good location - decent gym and pool - no coffee machine Cons - sub par breakfast - no windows in sitting room - no cleaning on weekends - shower only does mega hot, no temp control - BIGGEST ISSUE: the hotel has chosen super heavy chairs the bottoms of which (as with the tables) make an horrifically loud sound and vibration on the floor. If you have very strange neighbor above you who for some unknown reason moves his furniture around constantly until 12/1am and kicks off again at 6am, you will not sleep well.

Orchard Grand Court is in walking distance (10 minutes) to the Somerset MRT. There is a well stocked supermarket and chemist in the same complex. Breakfast was included and available in the large restaurant which is open all day. There is a good size swimming pool and towels available. Rooms are clean, roomy, and serviced daily. The kitchen has plenty of cookware, a washing machine/dryer. Plenty of bottled water provided daily. Complimentary toiletries provided. Helpful, friendly, knowledgeable staff available around the clock.

Good sized room. Quiet. Friendly staff. Close to restaurants and food stalls. Close to train and buses. Great choice for a week in Singapore