Crowne Plaza Changi Airport, an IHG Hotel Reviews

Convenient and clean hotel located in Changi Airport. The staff were friendly and room was clean. Recommend staying here if transferring in Singapore!

This place is absolutely amazing, far better and accommodating than a transit lounge.

Kids friendly. Our 2nd time returned. This time celebrating our anniversary! We received a complimentary cake too! Was delicious! Kids love it alot this time as they manage to see airplanes. They manage to learn about different kinds of airplane too! Thank you! Overly satisfied ❤️

The service was great and the room was spacious. We enjoyed our stay there and we love the view. Appreciate got qibla direction. All in all, made us a happier couple

The most beautiful in airport hotel. Very convenient for transits. The food was really good too. My kids enjoyed the pool. The rooms are spacious and clean.

Upon our arrival, we were upgraded to a Premium Room because of my elderly mother - the receptionist said the Jewel Wing we booked was too far away for her age and the Premium Room they offered was "much better" and on the same level of their swimming pool, so we gladly accepted the offer. However, we later found out the Jewel Wing was actually not that far away to us (less than halfway to the Jewel itself which we later visited for the light show, shopping and dinner - so the distance between the main entrance and the Jewel Wing was actually very manageable). When asked later how long it would take us to walk to the Jewel Wing, the lady on the phone just said: "It depends on individuals." Of course. Thank you. And, to our disappointment, 70% of the seats next to the swimming pool were reserved for the pool access rooms and the rest of the 30% were occupied by others when we visited, so we were not able to use the pool at all despite it being on the same floor of our room - a huge advantage for us to be "upgraded" according to the receptionist. Sound insulation was poor, so we had been hearing suitcases moving along the corridor all night (residents come in and out around the clock for airport hotels like this one). No view from the room despite my earlier request. No cushion was available for the couch even on request (the same lady on the phone said they could send us extra pillows - but to me, pillows and cushions are two different things and function differently), and the couch itself was not comfortable to sit on. The duvet was not soft and had a plastic feel. Slippers were huge and open toes - couldn't quite walk on them! The bathtub had no handrail on both sides which was not quite the standard tub and not safe especially for elderly to bath in - the only handrail available was at the end of the tub which had no practical use. Breakfast spread was limited despite rave reviews from others, e.g., the ONLY Chinese option for the day we stayed was plain congee. This is the first ever negative review I have written about a hotel :( We even had a much better experience with a 4-star hotel in downtown Singapore for only half the price we paid for Crowne Plaza Changi. Fortunately we only stayed there for one night.

the location is very easy and the service is very friendly, the rooms are very clean and I stayed for my honeymoon they provided beautiful rooms

Hotel is really very near the airport and the staff also so nice

First of all Happy New Year to all from Crown Hotel. Me and my family were thrilled and satisfied with the services, accommodation and amenities. How well was the hotel connected to all the amenities around her.Jewel was just next door. Services were great. Room was big for our family of 3 adults. Cleanliness was tip top. Breakfast ,even not certified Halal but the staff guided us to what we can eat. Am very satisfied. Keep up the good work and sustainability. Have a great year ahead.

Room service is quite slow, but the environment is good for holiday

Superb location which is located inside the airport. Room was tidy and nice. A good place for transit.

Had an anniversary with my partner at Crowne Plaza! Was allowed to check in early during my stay! And we were given a black forest cake in celebration of our anniversary! The view from the bathtub in our room was amazing and we can’t wait for our next trip here again!

First time staying and very impressed from check in to room amenities. Check in was a breeze and reception was warm and friendly. Room was very clean with a well thought lay out. No worries about not finding food as Jewel is right around the corner and an abundance of other food outlets Will definitely come back again

Really love the cosy room, make it very comfortable. Aircon was strong, bed was comfy. Super big bathroom! Excellent service!