Ibis Styles Singapore on Macpherson Reviews

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We appreciate your honest review and apologize for any inconvenience you experienced during your stay.We are sorry to hear that the room did not meet your expectations in terms of size. For future stays, we recommend exploring our different room categories, as we do offer larger rooms that might better suit your needs depending on room availability.While our location may not be central to all the major sites in Singapore, we strive to provide a comfortable and convenient base for our guests. We hope our proximity to public transportation and local amenities was helpful during your visit.Your feedback is valuable to us as we continuously work to improve our services and facilities. Should you decide to stay with us again, please feel free to reach out directly so we can ensure a more satisfying experience.Thank you once again for your review.Best regards,Elma GregoriosGuest RelationsIbis Styles Singapore on Macpherson

Response from Property: Dear Guest,Thank you for your feedback! We're glad to hear that you found our hotel suitable for both short business stays and family holidays. It's wonderful to know that you enjoyed the view of the nice homes from your window.Your comments are valuable to us as we strive to provide a pleasant experience for all our guests. If you have any suggestions for how we can improve, please feel free to share.We hope to welcome you back soon for another enjoyable stay!Warm Regards    Fifie   Guest Relations Executive    Ibis Styles Singapore on Macpherson  

Response from Property: Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found the room clean overall. We apologize for any discomfort caused by the lack of bidets in the toilet and the lighting in the room. Your comments are valuable to us, and we will take them into consideration as we strive to improve our facilities and amenities to better meet the needs of our guests. If there's anything else we can do to enhance your future stays with us, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back for an even more comfortable experience.Warm Regards    Fifie   Guest Relations Executive    Ibis Styles Singapore on Macpherson  

Response from Property: Dear CandyLeong, We are deeply sorry to hear about your disappointing experience during your stay with us. Your feedback is extremely important, and we sincerely apologize for the numerous issues you encountered. It is unacceptable that the room design did not match what was shown on our website. We will review our online representations to ensure they accurately reflect the actual accommodations. The lack of basic amenities like shampoo, toothbrush, and toothpaste is concerning. These are standard provisions that guests expect. We are committed to improving our services and amenities based on your feedback. Please reach out to us directly if there is anything we can do to address your concerns further or make amends for your unpleasant experience. Thank you for bringing these issues to our attention. We hope you will give us another chance to provide a much better experience in the future. Warm Regards    Fifie   Guest Relations Executive    Ibis Styles Singapore on Macpherson  

Response from Property: Dear Faiza,Thank you for your honest feedback. We apologize for the aspects of your stay that did not meet your expectations.We take your comments seriously and will review these areas for improvement. Our goal is to provide a better experience for all our guests.If you have any further suggestions or concerns, please let us know. We appreciate your feedback and hope you might consider giving us another chance in the future. Thank you for staying with us.Warm Regards     Fifie    Guest Relations Executive     Ibis Styles Singapore on Macpherson   

Response from Property: Dear JenniThank you for your wonderful feedback! We're delighted to hear that you had such a positive experience with us. It's great to know that you enjoyed the delicious food, fantastic pool, and your room in the trees. We're especially pleased that our lovely and helpful staff contributed to your enjoyable stay.We're glad the hot water and air conditioning provided the comfort you needed after your days out. Your kind words are truly appreciated, and we'll be sure to pass them along to our team.Thank you for choosing to stay with us, and we look forward to welcoming you back for another great time in the future!Warm Regards    Fifie   Guest Relations Executive    Ibis Styles Singapore on Macpherson  

Response from Property: Dear Guest, Thank you for your delightful feedback! We're thrilled to hear that you enjoyed your stay at our hotel and found our location to be perfect for a peaceful getaway in Singapore. Providing everything you need, along with a delicious breakfast selection, is what we strive for to ensure our guests have a memorable experience. We hope to have the pleasure of welcoming you back soon for another enjoyable stay!Warm regards,Emily FongGuest Relations   Ibis Styles Singapore on MacPherson 

Response from Property: Dear Anonymous User, Thank you for choosing to stay with us again and for taking the time to share your experience. We're thrilled to hear that you returned for a second time and that you enjoyed the great service and room design. Providing a simple and comfortable experience for our guests is what we strive for, and we're delighted that we could meet your expectations once again. Your loyalty and kind words are greatly appreciated, and we look forward to welcoming you back for many more enjoyable stays in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Warm regards, Elma Gregorios Guest Relations Agent Ibis Styles Singapore on MacPherson

Response from Property: Dear Guest,It's great to hear that you had a positive experience during your trip! If you have any specific feedback or highlights, you'd like to share, feel free to let us know. We're always here to listen and help however we can.Warm RegardsFauziah RahmanGuest Relations ExecutiveIbis Styles Singapore on Macpherson

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear that your experience did not meet your expectations. Your comments are important to us as we strive to improve our services and facilities.We apologize for the cleanliness issues in the toilet and any inconvenience caused by receiving a different type of room than expected. Rest assured, we will address these concerns with our housekeeping and reservation teams to ensure such issues are rectified promptly.Regarding the location of the MRT station, we understand that convenience is key for our guests, and we are sorry that our location did not meet your needs. We will also review our breakfast offerings to provide more variety for our guests.On a positive note, we are delighted to hear that you found our staff nice and helpful, and that you enjoyed the room view. We take pride in our team’s dedication to providing excellent service and ensuring a pleasant stay for our guests.We hope you will give us another opportunity to provide you with a better experience in the future. Please feel free to contact us directly for any assistance or special requests on your next visit.Thank you once again for your valuable feedback.Best regards,Elma GregoriosGuest RelationsIbis Styles Singapore on Macpherson

Response from Property: Dear Guest,Thank you for choosing to stay with us during your business trip and for taking the time to share your experience. We're delighted to hear that you and your colleagues enjoyed the sharp and youthful design of our rooms, and that you found them clean and comfortable.Ensuring a pleasant and comfortable stay for our guests, especially business traveler like yourself, is important to us, and we're thrilled that we’ve met your expectations.We hope to have the pleasure of welcoming you back for another successful business trip or perhaps a leisure stay in the future.Warm regards, Elma Gregorios Guest Relations Agent Ibis Styles Singapore on MacPherson

Response from Property: Dear Gayetri,Thank you for your feedback. We apologize for the issues you encountered during your stay. Your experience with the cockroaches, missing toothbrush, and the slimy bathroom floor is unacceptable and not up to our standards.We appreciate you bringing these concerns to our attention and will take immediate action to address them:1. Pest Control: We will conduct a thorough pest control inspection to ensure no future guests experience similar issues.2. Housekeeping: We will reinforce our housekeeping protocols to ensure all necessary amenities are provided and that bathrooms are cleaned properly to prevent soap residue buildup.3. Quality Control: Our management team will enhance quality control measures to catch and rectify these details before guests arrive.We value your feedback as it helps us improve our services. We're glad to hear that you found the hotel overall fine and appreciate your understanding. We hope you will consider staying with us again so we can provide you with a flawless experience. Thank you!Warm Regards    Fifie   Guest Relations Executive    Ibis Styles Singapore on Macpherson  

Response from Property: Dear Terence,Thank you for choosing to stay with us and for sharing your experience! We're delighted to hear that you enjoyed our nice room with a pool view and found the surroundings satisfactory.We're also glad that you found the location convenient for accessing food and shopping options nearby. Our team works hard to provide a comfortable and convenient experience for all our guests, and we're thrilled to hear that you were overall satisfied with your booking.We hope to have the pleasure of welcoming you back soon! If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Warm regards,Elma GregoriosGuest Relations Ibis Styles Singapore on Macpherson