Copthorne King's Hotel Singapore on Havelock Reviews

Response from Property: Dear Guest,Thank you for taking the time to share your feedback with us regarding your recent stay. We sincerely apologize for the inconveniences you experienced during your time with us.It is disheartening to learn that we fell short of meeting your expectations in various aspects of your stay. We understand the importance of a comfortable and seamless experience, and we regret that we did not deliver this to you.Your comments regarding the room setup, including the bedding, shower facilities, and chiller, as well as the door lock issue, have been brought to the attention of our management team for immediate review and rectification. Please rest assured that we take such matters seriously and will take corrective measures to ensure that similar issues do not recur in the future.We truly appreciate your feedback as it allows us to identify areas for improvement and enhance the overall guest experience. Your satisfaction is our top priority, and we are committed to addressing the concerns you raised to provide a better stay for our guests.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future for a much-improved experience.Best Regards,Jocelyn NgiamFront Office Manager

Response from Property: Dear Guest,Thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience you encountered during your stay.We regret to hear that the room assigned to you did not meet your expectations in terms of size and layout. Your feedback regarding the room description discrepancy and the specific layout concerns has been duly noted, and we will review our room descriptions for accuracy and clarity.Regarding your request for a higher-level room, we apologize if we were unable to accommodate your preference due to availability constraints. Please know that we always strive to fulfill guest requests to the best of our ability, and we regret any disappointment caused in this regard.We appreciate your feedback as it helps us identify areas where we can improve our services and facilities. Your comfort and satisfaction are of utmost importance to us, and we will take proactive measures to address the issues you raised.Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best Regards,Jocelyn NgiamFront Office Manager

Response from Property: Dear Eileen,Thank you very much for sharing your wonderful feedback regarding your recent stay at our hotel. We are delighted to hear that you found the check-in and check-out process easy and convenient, and that our proximity to the train station and stadium added to the convenience of your stay.It is gratifying to know that you appreciated the cleanliness of your room and the daily towel changes, as well as the peaceful ambiance and nice views surrounding our property. Your satisfaction is our utmost priority, and we are thrilled to have met your expectations during your time with us.We sincerely appreciate your kind words and thank you for choosing to stay at our hotel. Should your travels bring you back to the area, we would be honored to welcome you again for another enjoyable stay.Best regards,Jocelyn NgiamFront Office Manager

Response from Property: Dear Kakawu,Thank you for sharing your feedback regarding your recent stay with us. We appreciate your insights and apologize for any discomfort you experienced due to the humidity in your room.Ensuring the comfort of our guests is of utmost importance to us, and we regret that the humidity levels in your room did not meet your expectations. Please rest assured that we take your comments seriously, and we will investigate the issue to identify any underlying causes and take appropriate measures to address them promptly.We strive to provide a pleasant and enjoyable stay for all our guests, and we regret that we fell short of meeting your expectations in this regard. Your feedback serves as an opportunity for us to improve our services and facilities, and we thank you for bringing this matter to our attention.We value your feedback and hope to have the opportunity to welcome you back for a more comfortable experience in the future.Best regards,Jocelyn Ngiam Front Office Manager

Response from Property: Dear Andy,Thank you for sharing your feedback with us, although we regret to learn that your experience did not meet your expectations.We sincerely apologize for any shortcomings you encountered during your stay. Our aim is always to provide a comfortable and enjoyable experience for all our guests, and we are disappointed to hear that we fell short in your case.Please know that your feedback is valuable to us, and we will take your comments into consideration as we strive to improve our services and facilities for future guests.Should you reconsider staying with us again in the future, we would welcome the opportunity to make amends and provide you with a more positive experience.Warm regards,Jocelyn Ngiam Front Office Manager