Studio M Hotel Singapore

got upgraded to premier loft & received a free wagyu beef burger voucher. room was abit dusty but overall alls good. will stay here again next tim

Would like to preface by saying, if you’re a Singaporean citizen. BRING YOUR PHYSICAL DOCUMENTS! If you try and check in with SingPass, they won’t allow you. They don’t make this clear ANYWHERE. And they give you a nasty face as if you’re supposed to know that they’ve only recently changed their policies. Overall still a very nice stay. They changed my room without notice though. I booked the room with the bed on the first floor, but they gave me the bed that’s on the loft. Location is good, can skip the food downstairs.

My stay at Studio M Hotel Singapore was a mixed experience that balanced comfort with a frustrating service encounter. On the positive side, the rooms are thoughtfully designed and stand out from typical city hotels. The loft-style layout gives a sense of space that feels both modern and functional, especially for a short stay. The bed was comfortable, the room was clean, and the overall aesthetic had a sleek, contemporary vibe that makes it appealing for both business and leisure travelers. The location is also a strong advantage. Situated along the Singapore River, it offers easy access to dining spots and is within reasonable distance of key areas like Clarke Quay. It’s convenient enough without being right in the middle of the noise, which I appreciated. However, the experience was let down by the lack of flexibility from the front desk staff. During check-in, I did not have my IC or passport on hand, and while I understand the need for verification, the handling of the situation felt unnecessarily rigid. There was little effort to explore alternative solutions or offer reassurance, which made the process more stressful than it needed to be. In a hospitality setting, a bit of understanding and problem-solving goes a long way, and this was noticeably lacking. That said, once past the check-in issue, the rest of the stay was relatively smooth. The facilities were decent, and housekeeping maintained a good standard throughout. Overall, Studio M delivers well on comfort, design, and location, but the service experience—particularly at the front desk—could benefit from a more guest-centric approach. It’s a great place to stay if everything goes according to plan, but if you run into any hiccups, be prepared for a by-the-book response rather than a flexible one.

Check in is slow, and service in downstairs American dinner is similarly slow. Room a studio duplex very nice ... The design has the wash basin in the open room, so lacks privacy. Cute WC and shower room. The duplex is cool and has a spare bed and office area. TV was good. Location was excellent for Clarke Quay and some nice restaurants nearby.

Your hotel stay sounds like it was a genuinely great experience. Here are a few polished compliments you could use depending on the tone you want: “The hospitality was exceptional from check-in to check-out.” “The staff made the stay feel warm, effortless, and truly memorable.” “The room was immaculate, comfortable, and beautifully maintained.”

I am writing to share my feedback regarding my recent stay at your property. Overall, the experience fell short of expectations. We stayed for a total of four nights. Initially, we had planned for three nights, but extended our stay for convenience rather than moving to another property. Unfortunately, this decision did not translate into a better experience. The primary issue was the service standard at the front office. During my first booking, the check-in process was smooth and uneventful. However, when I had a back-to-back booking, the staff member attending to me appeared visibly disengaged and somewhat irritated. Her demeanor came across as unwelcoming, with a lack of professionalism and attentiveness that is expected in the hospitality industry. On our final night, we encountered an issue with connecting to the TV via Chromecast. When I approached the front desk, the same staff member casually responded that it was “normal” and that many of the TVs were unable to support it, without offering any immediate assistance or proposing to send a technician. This was despite the fact that the feature had worked perfectly fine over the previous three nights. Only after I clarified this did she arrange for an engineer to attend to the issue. Additionally, throughout our stay, we attempted to contact the operator on multiple occasions (approximately 4–5 times), but our calls went unanswered. When I raised this concern in person, there was no apology or acknowledgment of the inconvenience caused. Instead, I was met with the same indifferent attitude, which further detracted from the experience. I would like to commend the engineer who attended to our room. He was courteous, professional, and apologetic for the inconvenience caused. His service was exemplary and stood in stark contrast to the front office experience. It may be worthwhile to review service training standards to ensure consistency across all guest-facing roles. While I am generally not overly particular about room conditions, I did find that the overall standard did not align with the price paid, especially for the final night at over $274. At this price point, there are several other options in Singapore that offer both better value and more welcoming service. I would also like to highlight that I had informed your staff member, Adin, that my father is currently hospitalised. Given the circumstances, I was hoping for a more empathetic and seamless stay. Instead, the experience added unnecessary stress during an already difficult time. To be clear, I do not consider myself a difficult guest. My expectations are straightforward: a clean room and a reasonable standard of service. Unfortunately, the attitude and lack of responsiveness encountered during this stay significantly impacted my overall impression. I hope this feedback is taken constructively to improve future guest experiences.

Nice hotel next to Singapore River in Robertson Quay, clean sound proof loft style rooms good for relaxing with big windows and separate floor for working area If you are interested in nature & want to see otters live you can walk along river around sunset time and find their nest 10mins away from hotel:) Great service from staff who are doing their best always to accommodate my requests, with special thanks to: Shanthi & Ashlinn :)

nice , staff that woman in front for breakfast should be more nice to cust that have booked breakfast separate with booking hotel . make sure first cust already booked in receptionist . before you say people doesnt have booking or the paper in not working for the date !! over all is super super nice place for stay ..