soho26
September 16, 2023
Last year whilst staying at the Princess 5 Star Resort we noticed this hotel over the road and were curious to visit to compare. We soon wised we hadn't! Upon our arrival at the hotel there was no friendly or professional welcome waiting for us in fact the lady at reception was very rude, bossy and unprofessional. The room that my husband and I had booked looked tired and in need of some work. There was no mirror above what seemed to be a dressing table which for a lady who wants to do her hair and make up was useless!!!! I had to stand in the bathroom and use the mirror in there which was very uncomfortable as there was nowhere to sit! The bathroom looked very clinical, not modern at all, more like a hospital. Some of the staff were OK but mostly seemed stressed and unwilling to help. We were surprised that we didn't have tea/coffee facilities in the room and after requesting these they never arrived. In comparison to the Princess Hotel over the road I would choose to book there every time as it is far superior to this hotel. The rooms were spotlessly clean, staff are professional and welcoming, tea/coffee facilities are provided in rooms, dressing table with mirror and comfortable chair, amazing views, private beach and the room rates are less than the Magic hotel which is only a 4 star. The Magic Hotel seems to be over priced for what it is and what it provides, certainly not worth the money. I would not recommend this Hotel and cannot wait to return to the 5 star luxury of the Princess Hotel.