Leekieshia
October 20, 2023
I didn’t realize the hotel didn’t have an elevator. Initially when getting there, a hold for half the stay + the $50 incidental fee was placed on my account. At checkout a charge for the remainder of the stay was placed on my account. The NEXT say a charge for the FULL amount was placed on my card (I had 3 separate charges on my account) I called the hotel and spoke to someone (could never get manager on phone) they said they email me my receipt, I NEVER received it although they emailed it “four times”. I had to wait 3 days for all of the extra charges to fall off of my account.